7.3 SR-1 Mac Problems with Home page and Courses Tool

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John Kaess | Forum Activity | Posted: Wed, Dec 21 2016 9:00 PM

I just upgraded from 7.3 to 7.3 SR-1 and my Home page is now blank and so is the Courses tool.

If i go to the library and then exit, the Home screen will load, but it does not load with a refresh boot, and the Courses tool will not load any content at all no matter what i try.

Running MacOS Sierra 10.12.2 on a 27" iMac Retina 5k

No problems prior to updating to SR-1

Posts 3992
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Dec 21 2016 9:19 PM

I guess there was a critical bug they had to fix, but these new issues at least have workarounds.

For now, you can work around the issue by pressing the Home button to open the Home page. It looks like the Home page does not open by default now, despite "At Startup Open to Home" settings. That's why it seems like the Home page appears blank, but it's actually not open.

The Courses tool now takes a long while to load, which is why it appears blank until it finally loads. It should eventually load. If not, try opening it by itself, not inside any other layout. The other activity affects the Courses tool from initializing quickly (even with an SSD).

Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!

Posts 3400
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 10:46 PM

John Kaess:

I just upgraded from 7.3 to 7.3 SR-1 and my Home page is now blank and so is the Courses tool.

If i go to the library and then exit, the Home screen will load, but it does not load with a refresh boot, and the Courses tool will not load any content at all no matter what i try.

I've written up a case for this, thanks.

Posts 3400
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 21 2016 10:48 PM

John Kaess:

Courses tool will not load any content at all no matter what i try.

Can you reproduce this and upload your logs here (you'll find instructions in my signature). Also is your program scaling or resource text size set to something other than 100%?

Posts 593
John Kaess | Forum Activity | Replied: Thu, Dec 22 2016 4:50 AM

My program is not set to scaling, and i run it full screen. I do have the text size set to 110%.

I'll work on getting the log files uploaded this morning.

Posts 593
John Kaess | Forum Activity | Replied: Thu, Dec 22 2016 5:16 AM

I am attaching the logs zip. I notice that the logos.log is showing version 7.3 SR-1 while both error logs show 7.2 SR-1.

5417.LogosLogs.johnkaess.20161222-081115.zip

Posts 313
Mike McKnelly | Forum Activity | Replied: Thu, Dec 22 2016 9:46 AM

Having the same problem!!!

Posts 3400
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Dec 22 2016 9:56 AM

John Kaess:

My program is not set to scaling, and i run it full screen. I do have the text size set to 110%.

I'll work on getting the log files uploaded this morning.

We've got a case for this.

Posts 3400
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 4 2017 1:47 PM

John Kaess:

I just upgraded from 7.3 to 7.3 SR-1 and my Home page is now blank.

This should now be fixed in 

7.3 SR-2 (7.3.0.0047)

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