Startup Opens to Blank Screen

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This post has 44 Replies | 8 Followers

Posts 15
Robert Holmes | Forum Activity | Replied: Thu, Jan 5 2017 6:04 PM

Hi Philana,

I still have the blank screen issue. The version that I am running is 7.3.0.0041. I have not received the version you mentioned in an earlier post to someone else - I believe you mentioned version 7.3.0.0047.

Has the newer version been pulled, so I and others may not have received that newer version?

Posts 15
Robert Holmes | Forum Activity | Replied: Thu, Jan 5 2017 6:10 PM

Version 7.3.0.0047 has just downloaded, literally. Big Smile

Posts 196
Stephen Terlizzi | Forum Activity | Replied: Thu, Jan 5 2017 6:30 PM

Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jan 5 2017 8:06 PM

Stephen Terlizzi:
Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.

Faithlife replied earlier in this thread about this known issue => https://community.logos.com/forums/p/134363/874867.aspx#874867 

Philana R. Crouch:

This fixed one issue with the home screen, but there is a second issue that is being worked on. It's listed in the release notes as a known issue. This release fixed the problem of the home page not open when the app was launching. This second issue of it not opening to the correct size is being worked on.

Keep Smiling Smile

Posts 31
Donna | Forum Activity | Replied: Fri, Jan 6 2017 7:06 AM
Mine is now working properly.
Posts 33
andrew saxton | Forum Activity | Replied: Fri, Jan 6 2017 7:14 AM

Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine? 

Posts 46
Dan Starcevich | Forum Activity | Replied: Fri, Jan 6 2017 7:43 AM

Thanks for the update!

Posts 2496
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Jan 6 2017 10:07 AM

andrew saxton:

Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine? 

Andy,

Are you saying that nothing loads? The spinner indicates that it's still loading which depending on server and internet speeds can be slow. Does waiting allow it to load properly?

Posts 2496
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Jan 6 2017 10:08 AM

Stephen Terlizzi:

Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.

Stephen,

This is a known issue, we listed it in the release notes. The team is working on a fix.

Posts 2496
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Jan 6 2017 10:09 AM

Robert Holmes:

Version 7.3.0.0047 has just downloaded, literally. Big Smile

Glad to hear it downloaded, like it has been previously mentioned there is a known display issue that we are trying to get fixed. 

Posts 33
andrew saxton | Forum Activity | Replied: Fri, Jan 6 2017 5:11 PM

it justvstays like that with the spinner frozen.  i can go to library an layouts andvtheybwork fine, just the home page never completes  

Posts 33
andrew saxton | Forum Activity | Replied: Tue, Jan 10 2017 11:42 AM

I am happy to report that my home page issue healed itself over the weekend. 

Posts 2496
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jan 10 2017 12:02 PM

andrew saxton:

I am happy to report that my home page issue healed itself over the weekend. 

Glad to hear it. Please create a new thread if it occurs again.

Posts 4
Jay Mooney | Forum Activity | Replied: Fri, Jan 13 2017 8:22 AM

Many of us are still experiencing this problem.  Keep working on it.  Thanks!

Posts 235
Steve Clevenger | Forum Activity | Replied: Thu, Jan 19 2017 1:54 PM

Yes Yes

Posts 2
SeanKRook | Forum Activity | Replied: Sat, Jan 21 2017 6:09 AM

Good Morning - I have this problem as well.  And the only way to fix is to click on the "Home" button a second time.  Is this still being worked on?

Not a show stopper - just annoying. Thanks for all you do.  I am running the latest release of Logos 7.  

Posts 2
SeanKRook | Forum Activity | Replied: Sat, Jan 21 2017 6:15 AM

Version is 7.3 SR-2  7.3.0.0047

Posts 809
Cynthia in Florida | Forum Activity | Replied: Sun, Jan 22 2017 7:09 AM

Just chiming in.  I just posted my own thread on some other issues, and this is one of them for me as well. 

Cynthia

Romans 8:28-38

Posts 196
Stephen Terlizzi | Forum Activity | Replied: Tue, Jan 24 2017 3:17 PM

Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix. 

Agape,

Steve

Posts 3165
Forum MVP
PetahChristian | Forum Activity | Replied: Tue, Jan 24 2017 4:37 PM

Stephen Terlizzi:

Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix.

This is fixed in 7.4, due out on February 6th.

Fixes might be easy but rolling them out without enough testing leads to issues like this in the first place.

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