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Posts 8601
TCBlack | Forum Activity | Replied: Thu, Jan 5 2017 6:15 AM

Jordan:
So just about four years after I paid $500 for this program I cannot get support for a glitch that was created by an auto upgrade and now have to BUY another version to help with this? Needless to say, I am not impressed nor will I spend another nickel with. This company. Either this gets resolved appropriately or I will post this in every single forum I can find included letting my church which sponsored this company when I purchased, know about this. I plan on ensuring this bit of info is in as many people's hands as possible.

I get your frustration.  Sorry.  Unfortunately (as Graham mentioned) you weren't told you could download the software engine for 6 and then 7 (soon) for free.  The engine is the software that reads the books you bought.  You can grab the upgrade at www.logos.com/downloads

I do wish that Logos salesperson you talked to had pointed this out, it would resolve a huge part of your frustration. 

Jordan:
my email default was changed without my permission to another one of my emails.
Sorry, I can't speak for Logos on this one, but I do find it odd.  I would wonder if you had updated your email in one place and that caused Logos to update it elsewhere.

Logos software is one portion of a large number of things that Faithlife does, so it is possible that an updated email on ... say Vyrso.com would cause the update to roll to other faithlife products.  It's only a guess, but it's the only one I have at the minute.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 8:57 AM

You guys wanna know what the funny thing is? The funny thing is that nobody called this guy a drama queen, he was just told to keep calm and not be one.  He was even given the definition of a drama queen, but sure enough, he chose to be one because he let his arrogant pride muddle his thinking and he's the one who actually started the name calling and how he would do this and that. LOL typical keyboard warrior  --- joke's on who now? When things are going fine people love Logos, but when things are not fine that's when people start showing their true colours and resort to playing the "I'm a marine" card...which is pretty lame and a coward card to play (A real marine would be ashamed of doing that - in fact, real marines don't do that, period!). But anyway...we'll leave him alone, just stop babying him or else you'll keep feeding his ego and he might actually think he's entitled to something just because he's a "marine."

DAL 👍👌✌️

Posts 650
Alex Scott | Forum Activity | Replied: Thu, Jan 5 2017 9:00 AM

DAL. Why don't you go away and TROLL somewhere else.  I'm sure you know what the definition of a troll is don't you.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 9:07 AM

Alex Scott:

DAL. Why don't you go away and TROLL somewhere else.  I'm sure you know what the definition of a troll is don't you.

Awww, I'm sorry, did I hurt your feelings? LOL  See u later, I'm going for a nap now and relax. You should do the same (the relax part, at least) 😜

Posts 2672
Kevin A. Purcell | Forum Activity | Replied: Thu, Jan 5 2017 9:10 AM

Disciple of Christ (doc):

Inappropriate responses once again in this thread to a customer who has clearly not received the right advice and hence why they are distressed and have posted in such a manner. Learn to look for how you can respond helpfully to a customer in this sort of situation or don't respond at all.

Yes

Posts 2821
Michael Childs | Forum Activity | Replied: Thu, Jan 5 2017 11:21 AM

DAL:

DAL, this response is not Christian love.  See 1 Corinthians 13 for what is.  Do you pastor a church?

"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley

Posts 2787
Doc B | Forum Activity | Replied: Thu, Jan 5 2017 12:04 PM

Michael Childs:
DAL, this response is not Christian love. 

Thank you, Michael. I was looking for a nice way to say that; you beat me too it.

I also reported the abuse, if it means anything.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 809
Cynthia in Florida | Forum Activity | Replied: Thu, Jan 5 2017 12:11 PM

Doc B:

Michael Childs:
DAL, this response is not Christian love. 

Thank you, Michael. I was looking for a nice way to say that; you beat me too it.

I also reported the abuse, if it means anything.

Yes

Cynthia

Romans 8:28-38

Posts 258
Aaron Sauer | Forum Activity | Replied: Thu, Jan 5 2017 12:32 PM

Yes it is true that some responses have not been helpful but let's be honest here, the OP did not handle himself well either. OPs and responders need to both realize that these forums should serve as a civil community.

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 12:52 PM

Aaron Sauer:

Yes it is true that some responses have not been helpful but let's be honest here, the OP did not handle himself well either. OPs and responders need to both realize that these forums should serve as a civil community.

Thank you! Finally, someone with common sense!

DAL

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 1:04 PM

Michael Childs:

DAL:

DAL, this response is not Christian love.  See 1 Corinthians 13 for what is.  Do you pastor a church?

For someone who's been very grouchy and argumentative in the past you sure know how to judge people Michael. Read Matthew 7:1-4 for a change. No I don't "pastor" a church, but you do! 😉 So let's stop pretending to be perfect here, everyone knows about your short temper. See things for what they are! After all, the Bible says, Answer a fool according to his folly," and that's exactly what the OP got for coming here with an arrogant attitude disrupting the peace of the forums 🤔 Hmm, but you didn't see that, did you? And yes, I reported him too so he doesn't come threatening anyone with ruining anyone's reputation just because he didn't get his way. DAL

Posts 276
David Wanat | Forum Activity | Replied: Thu, Jan 5 2017 1:20 PM

Regardless of what one thinks of the tone of the OP, it's kind of sad to see the FL forums get overrun with these antics.

Retina MacBook Pro, 2013, iPad Mini 4

Platinum: Verbum. Gold: Orthodox. Bronze: Lutheran. Starter: Anglican, Baptist, Messianic Jewish, Methodist, Pentecostal, Reformed, SDA, Standard

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jan 5 2017 1:29 PM

Jordan:
I had an auto update about three months ago which updated my one year bible ESV audio. Immediately the audio failed. I wrote in and was told they were aware of the problem and it would be fixed soon. So, here we are now in 2017 and my audio bible defaults to verse one of any chapter over and over again and it will not advance visiually anymore with the reading plan.

Is ESV audio still an issue for you after free Logos 6 upgrade ? If so, please start a new thread in Logos 6

By the way, Faithlife support has => Report a Problem

Keep Smiling Smile

Posts 26104
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Jan 5 2017 1:55 PM

I have brought this thread to the attention of 2 Faithlife employees asking that someone from FL get the problem of the OP corrected as he did not report trying to contact Logos again. One of those employees has been known in the past to deal with the troll.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 2:39 PM

MJ. Smith:

I have brought this thread to the attention of 2 Faithlife employees asking that someone from FL get the problem of the OP corrected as he did not report trying to contact Logos again. One of those employees has been known in the past to deal with the troll.

So the guy didn't even report trying to contact Logos? Wow Why would I threaten to go from forum to forum to give FL a bad reputation when I haven't really given them a chance to actually do all they can to fix my problem? I think we're focusing in the wrong thing here. Oh well...🙄...what else is new?

DAL

Posts 26104
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Jan 5 2017 2:41 PM

DAL:
So the guy didn't even report trying to contact Logos?

Please be accurate in your response - you omitted the "again" which in the context of my original post meant contacting Phil or Bob.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 2:49 PM

MJ. Smith:

DAL:
So the guy didn't even report trying to contact Logos?

Please be accurate in your response - you omitted the "again" which in the context of my original post meant contacting Phil or Bob.

well, did he or did he NOT report?

DAL

Posts 4870
DIsciple II | Forum Activity | Replied: Thu, Jan 5 2017 2:56 PM

People who continue to judge the OP are way out of line. If you can not identify a person in a distressed state, let alone be to actually listen to what they are saying and hear the real issue and offer advice or assistance that is going to help resolve the issue or point the person to someone that can help with the issue, then please desist from saying anything - you are only fueling the fire - and do not judge that person - your silence will be much more helpful than your condemnation.

In llife I have found Chrstians to be the most judgemental, unhelpful and unconfidential people I have come across. They love to point the finger at others while quoting a scripture and then walk away with a puffed up chest admiring how spiritual they are while looking down on the person in need. These forums reflect that and this thread is one of the worst examples. A number of you need to take a look at your own hearts.

Posts 26104
Forum MVP
MJ. Smith | Forum Activity | Replied: Thu, Jan 5 2017 3:10 PM

DAL:
well, did he or did he NOT report?

We know he had multiple contacts (reports) with Faithlife prior to his forum post. We do not know if he has had contacts after his forum post. Therefore, I have contacted Faithlife directly myself in lieu of waiting to see if he reports additional contact or FL reports additional contact. However, performing exegesis on the thread for you puts me in a very foul mood, so I am off this thread and will close out of the forums very shortly to enjoy a nice cup of chaga tea.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 6219
DAL | Forum Activity | Replied: Thu, Jan 5 2017 4:30 PM

You are correct DoC, as Christians we're not always perfect and we've all been guilty of that to one degree or another. At the end of the day FL is a business and we should let them deal with their customers as they see fit. That will help them grow as a business and in experience on how to resolve problems. My apologies to the OP, I hope his problem gets fixed. In fairness to him, the response he received ("sorry we no longer support your version") was not helpful. Hopefully FL will train their employees to give a better response next time around. In fairness to FL and Bob the CEO of the company, they have gone through a lot of changes and we should give them a chance to adjust to such changes instead of bashing them. There are a lot of things that happen behind the scenes that we don't know about and if we are patience and understanding with one another, then we'll be able to create a better environment in the forums and avoid this constant complaining about a company who has given us the best tool in the world for Bible study.

And you MJ, enjoy your tea and thanks for sticking around this long. I'll go have my own cup of tea too (Jasmine mixed with Chamomile and milk 🍼 hehe).

And you Michael, my apologies to you too. Feeling attacked is not a reason to attack back and that's what I did. None of us are perfect, all we can do is try. 

Alright, I hear the tea kettle calling me. Have a great night!

Blessings!

DAL

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