The Christian Standard Bible (CSB)—Now on Pre-Pub (+ you may qualify for a free copy!)

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This post has 126 Replies | 6 Followers

Posts 3661
Floyd Johnson | Forum Activity | Replied: Thu, Mar 23 2017 9:14 AM

Kevin A. Purcell:

I got a notice saying it would charge me the $7 on April 5. I'm supposed to get it free. Is this an error?

Same here ...

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 3191
Forum MVP
PetahChristian | Forum Activity | Replied: Thu, Mar 23 2017 9:38 AM

Floyd Johnson:

Kevin A. Purcell:

I got a notice saying it would charge me the $7 on April 5. I'm supposed to get it free. Is this an error?

Same here ...

I'm sure the automated pre-pub emails aren't designed to handle special deals such as this.

Both FL and the product page say it will be free (for those who met the requirements of the deal). I would rely on that knowledge that you won't be charged even though the system has to display a price.

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Thu, Mar 23 2017 9:39 AM

Floyd Johnson:

Kevin A. Purcell:

I got a notice saying it would charge me the $7 on April 5. I'm supposed to get it free. Is this an error?

Same here ...

Hi all,

The email that you received was an auto-generated transactional email that sends once we set a date for shipment of a product. Since this is a specialized offer, our systems do not pick up on the nuances of the promotional offer.

However, I guarantee that you will NOT be charged the $7.99 fee come 4/5. We are in the process of sending a follow up email to those who qualify for the offer to indicate as much.

Thank you for making me aware of this!

Daniel

Product Manager, Faithlife

Posts 1830
Kenneth Neighoff | Forum Activity | Replied: Thu, Mar 23 2017 9:46 AM

Thanks Daniel.

Posts 259
scooter | Forum Activity | Replied: Thu, Mar 23 2017 12:01 PM

Thank you, Daniel.

Posts 3661
Floyd Johnson | Forum Activity | Replied: Thu, Mar 23 2017 3:43 PM

Daniel Motley:
I guarantee that you will NOT be charged the $7.99 fee come 4/5. We are in the process of sending a follow up email to those who qualify for the offer to indicate as much.

Will you post here when that e-mail is sent out - so errors (if any) can be corrected before the item ships? Thanks.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 999
Mike Pettit | Forum Activity | Replied: Thu, Mar 23 2017 4:35 PM

I have received the email

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Thu, Mar 23 2017 4:40 PM

Floyd Johnson:

Will you post here when that e-mail is sent out - so errors (if any) can be corrected before the item ships? Thanks.

Floyd,

Emails were sent out a few moments ago, you should receive one in the next few minutes if you haven't already.

Thanks!

Product Manager, Faithlife

Posts 6322
DAL | Forum Activity | Replied: Thu, Mar 23 2017 5:07 PM

 When I saw the email telling me I was going to get charge I didn't even bother I know it was an error and sure enough later on I received an email with an apology. Thank you FL for another freebie! 👍

DAL

Posts 3661
Floyd Johnson | Forum Activity | Replied: Thu, Mar 23 2017 10:44 PM

By

Daniel Motley:

Floyd Johnson:

Will you post here when that e-mail is sent out - so errors (if any) can be corrected before the item ships? Thanks.

Floyd,

Emails were sent out a few moments ago, you should receive one in the next few minutes if you haven't already.

Thanks!

No email was received in either my inbox or my spam folder. I do have the HCSB in my library.  Who do I need to contact?

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 136
Raymond Urne | Forum Activity | Replied: Fri, Mar 24 2017 12:28 AM

No email in my inbox either...

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, Mar 24 2017 9:47 AM

Floyd and Raymond,

I'm going to look at both of your accounts and follow up to you both individually by email.

Thanks!

Product Manager, Faithlife

Posts 99
Matthew | Forum Activity | Replied: Fri, Mar 24 2017 9:50 AM

Daniel Motley:

Floyd and Raymond,

I'm going to look at both of your accounts and follow up to you both individually by email.

Thanks!

Please check mine as well Daniel. Thanks!

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, Mar 24 2017 9:53 AM

Matthew:

Please check mine as well Daniel. Thanks!

Will do, Matthew!

Product Manager, Faithlife

Posts 204
David Salazar | Forum Activity | Replied: Fri, Mar 24 2017 9:56 AM

I never got an email either.

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, Mar 24 2017 10:14 AM

David Salazar:

I never got an email either.

I'll check in on it for you as well, David.

Product Manager, Faithlife

Posts 57
Paulo Bechara | Forum Activity | Replied: Fri, Mar 24 2017 10:43 AM

Hi Daniel, please see if I quality. I just made the pre-order purchase. Thanks

Posts 3661
Floyd Johnson | Forum Activity | Replied: Fri, Mar 24 2017 1:04 PM

Daniel Motley:

Floyd and Raymond,

I'm going to look at both of your accounts and follow up to you both individually by email.

Thanks!

Just a quick note to say that I received my followup e-mail at 3:58 this afternoon.

Thanks Daniel.

Blessings,
Floyd

Pastor-Patrick.blogspot.com

Posts 138
LogosEmployee
Daniel Motley (Faithlife) | Forum Activity | Replied: Fri, Mar 24 2017 3:00 PM

Floyd Johnson:

Just a quick note to say that I received my followup e-mail at 3:58 this afternoon.

Thanks Daniel.

Thanks Floyd! We found the reason why ~100 people didn't receive the email. 

Everyone else--you should have received the email by now. Let me know if you haven't.

Product Manager, Faithlife

Posts 99
Matthew | Forum Activity | Replied: Fri, Mar 24 2017 3:02 PM

Daniel Motley:

Floyd Johnson:

Just a quick note to say that I received my followup e-mail at 3:58 this afternoon.

Thanks Daniel.

Thanks Floyd! We found the reason why ~100 people didn't receive the email. 

Everyone else--you should have received the email by now. Let me know if you haven't.

I have not received an email.

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