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Posts 28
David Mitchell | Forum Activity | Posted: Sat, Jan 14 2017 3:59 AM

Hi, I would love insight into getting this logos app to work again!  it used to work fine, but for the past several months it always crashes.  My iOs and Logos app are up to date.  I have tried uninstalling/reinstalling. just no joy.    :(

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Graham Criddle | Forum Activity | Replied: Sat, Jan 14 2017 5:34 AM

David Mitchell:
it always crashes

Is there anything particular you are doing when it crashes?

David Mitchell:
My iOs and Logos app are up to date.

Which of the various Logos apps are you using?

And on which device / iOS version?

Posts 28
David Mitchell | Forum Activity | Replied: Sat, Jan 14 2017 8:53 AM

Thanks for your reply!

1. just trying to turn the Logos app on

2.  I'm just referring to the Logos bible app here ( though the flashcards app has been glitchy too - !!)

3. Ipad: ios 9.3.5

4. iphone: 10.1.1

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Graham Criddle | Forum Activity | Replied: Sat, Jan 14 2017 9:10 AM

David Mitchell:
1. just trying to turn the Logos app on

In the iOS settings app there are entries for each (many) apps.

In the Logos app there is a toggle to enable "Start at Homepage".

Can you enable this and see if the app opens successfully? 

I am wondering if there were some resources left in a strange state which is preventing it opening properly

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Kevin Byford (Faithlife) | Forum Activity | Replied: Sun, Jan 15 2017 6:58 PM

Have you tried killing the app and restarting it?

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JT (alabama24) | Forum Activity | Replied: Mon, Jan 16 2017 5:02 AM

Kevin Byford:

Have you tried killing the app and restarting it?

His OP says that he has performed a reinstall. 

OSX & iOS | Logs |  Install

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Jan 16 2017 9:45 AM

alabama24:
His OP says that he has performed a reinstall. 

True, but that isn't the same as killing the app and restarting it (after a fresh install). The app can sometimes lock up after a fresh install / sign in (we haven't tracked down why), but a restart clears up the issue.

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JT (alabama24) | Forum Activity | Replied: Mon, Jan 16 2017 10:39 AM

Yes

OSX & iOS | Logs |  Install

Posts 28
David Mitchell | Forum Activity | Replied: Tue, Jan 17 2017 3:40 AM

thanks for the thoughts.

Iphone:

1. I set it to start on home page

2. seems to be working so far....

Ipad:

1. I erased the app, reinstalled it, re-registered.  same problem - crashes on startup.  

2. I set the app to start at home page.

3. I killed the app and restarted it - same problem.  It won't start

Ipad screenshot below - before killing app -

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JT (alabama24) | Forum Activity | Replied: Tue, Jan 17 2017 4:18 AM

David Mitchell:
Ipad screenshot below - before killing app -

Did you have the app open for a period of time before it crashed? If so, what were you able to do? Did you have a large number of resources downloaded? If so, approximately how many?

OSX & iOS | Logs |  Install

Posts 28
David Mitchell | Forum Activity | Replied: Tue, Jan 17 2017 6:16 AM

I had just reinstalled the app

I didn't have any resources downloaded except NA28

It opened once or twice but now only crashes

Posts 28
David Mitchell | Forum Activity | Replied: Tue, Jan 17 2017 6:31 AM

OK!

Ipad:

I have deleted the app again, reinstalled, signed in, and have not downloaded anything!

I set it to launch at home page.

I have not downloaded anything - kind of scared to!

Any suggestions how to proceed to keep it working?  I'd like to download books but I'm wondering if that's where the crashes are coming in.

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JT (alabama24) | Forum Activity | Replied: Tue, Jan 17 2017 6:58 AM

If Logos recognizes your device, it will automatically try to start downloading resources which were previously downloaded. If you tried to "download all" at some point, for example, it could be trying to do that again causing the crash. Likewise, if you have massive amounts of notes/highlights, that can cause a bottleneck and crash.

How much free space is on your device? What version of iOS are you running? 

Have you goofed off with your phone more to see if it is working? 

There is a nuclear option, but you shouldn't try it until you exhaust other options. When I was actively beta testing, I would occasionally need to perform a complete reinstall (delete all) of the device. 

OSX & iOS | Logs |  Install

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 17 2017 10:49 AM

David Mitchell:
I'd like to download books but I'm wondering if that's where the crashes are coming in.

Please use "Report a Problem" under the Help menu so we can take a look at the app logs.

Posts 28
David Mitchell | Forum Activity | Replied: Wed, Feb 15 2017 12:26 PM
Thanks Kevin Byford

I can't use "Report a Problem" under the Help menu so you can take a look at the app logs because the program won't load.

What next?

Posts 28
David Mitchell | Forum Activity | Replied: Wed, Feb 15 2017 12:26 PM

Thanks Kevin Byford.

I can't  use "Report a Problem" under the Help menu so you can take a look at the app logs.  Because the app won't open.  What next?

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JT (alabama24) | Forum Activity | Replied: Wed, Feb 15 2017 1:07 PM

David Mitchell:
What next?

Is it only the iPad with problems? The "nuclear" option is to wipe your iPad and perform a fresh install. This may or may not be a simple matter. Do you have many other apps installed? User data / photos to worry about? 

I was a beta tester for the mobile app and found that I needed to do this from time to time... but that should be rare for non-beta testers. 

OSX & iOS | Logs |  Install

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Feb 17 2017 11:04 AM

David Mitchell:

Thanks Kevin Byford.

I can't  use "Report a Problem" under the Help menu so you can take a look at the app logs.  Because the app won't open.  What next?

As alabama24 suggested, please check the free space on your device and let us know how much there is.

Posts 28
David Mitchell | Forum Activity | Replied: Sat, Feb 18 2017 1:31 PM

there's 6 gigs of free space

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Sat, Feb 18 2017 9:35 PM

Please delete the app and install it again, and then use the app without signing in. Does the app still crash?

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