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This post has 12 Replies | 2 Followers

Posts 55
Dave Souers | Forum Activity | Posted: Mon, Jan 16 2017 5:07 AM

I have been experiencing a crash for the past week. It seems to happen more often on Sunday mornings when I am trying to make a few last minute changes, but it just happened again on a Monday morning. 

It has only been happening when I am editing my Bible slide. When I go to change the reference, or rename the  slide with the updated reference, it will crash. I have attached the logs here. Any help would be appreciated. I am running a brand new MacBook Pro with OS 10.12.12 with Proclaim 2.0.0.0030

7608.Proclaim Logs 1.16.17.zip

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LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Jan 16 2017 8:47 AM

Thanks for submitting your logs Dave. We're investigating this now.

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Mon, Jan 16 2017 11:20 AM

Dave-

I've tried to reproduce this on 10.11 & 10.12 and have not been able to, but since it seems this is happening for you every time. Can you use QuickTime to record your screen while reproducing this crash?

Also, can you gather and post your Apple diagnostic crash reports, they might have more info for us.

These are located in this location: "~/Library/Logs/DiagnosticReports"  - you can use Finder and the 'Go' menu to paste that into the dialog to take you directly there. Look for any crash reports with 'Proclaim' in the name of the file. Select them, then right click and choose Compress. Please reply back with that zip file attached to a post.

If the screen cast is too big to attach, maybe try DropBox or shared Google Drive.

Thanks for your help in tracking this down

Glenn

Posts 55
Dave Souers | Forum Activity | Replied: Sat, Jan 21 2017 9:12 AM

Here is the video of what happens as well as the logs that you've asked for. 8814.Proclaim Crash Logs.zip

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Glenn Gervais (Faithlife) | Forum Activity | Replied: Sat, Jan 21 2017 10:22 PM

Dave-

The video did not attach to the post, was it too big? Can you compress it and try again? Looking through the crash reports now, but may need to discuss with another developer on Monday.

Thanks

Glenn

Posts 55
Dave Souers | Forum Activity | Replied: Sun, Jan 22 2017 2:19 AM

Sorry, must have got distracted before I hit submit. I had to upload it to our Vimeo page. Here is the private link for the video: https://vimeo.com/200485132/7f7dff44fb

Dave

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Sun, Jan 22 2017 8:18 AM

Awesome, thanks Dave!

Looks like it crashes on the rename. I wasn't able to get it to crash on my 10.10 computer, I will be able to test on 10.12 on Monday. Please keep the private link up for a few days. I'll report back here once I find more information.

Posts 55
Dave Souers | Forum Activity | Replied: Fri, Jan 27 2017 11:52 AM

Going to build proclaim for this weekend now it's crashing again. My children's pastor just told me it does the same thing for him. Any luck fixing this because these crashes are getting really old. 

Posts 55
Dave Souers | Forum Activity | Replied: Fri, Jan 27 2017 12:35 PM

Just ran the latest update from Tuesday and that seems to have fixed it for now. I'll let you know if I encounter other crashes with it. Thanks for working on this

Posts 294
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Glenn Gervais (Faithlife) | Forum Activity | Replied: Fri, Jan 27 2017 1:09 PM

Dave-

I haven't had any luck in reproducing this so am glad to hear that the latest update fixed this, but not sure what was the actual 'fix', so please do keep an eye out and post back with new logs if you have more crashes.

Thanks for your help with the video and patience to track this down!

Glenn

Posts 55
Dave Souers | Forum Activity | Replied: Fri, Jan 27 2017 1:17 PM

Spoke too soon. Just did it a couple more times. 

Posts 55
Dave Souers | Forum Activity | Replied: Fri, Jan 27 2017 1:21 PM

Here they are

7827.Proclaim Logs Crash 1-27-17.zip

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Glenn Gervais (Faithlife) | Forum Activity | Replied: Fri, Jan 27 2017 1:44 PM

Dave, I'm following up with an email and hopefully we can get this solved!

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