Faith Life just plain sucks

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This post has 35 Replies | 4 Followers

Posts 1085
EastTN | Forum Activity | Replied: Thu, Jan 19 2017 7:16 PM | Locked

Whyndell Grizzard:

...and to some the amount of $$ invested in this program is not just about money- I had to fit this into supporting many other things...

I suspect that's true, to a greater or lesser extent, for all of us.

Whyndell Grizzard:

... anger is anger ...

Yes, it is.  It's a natural emotion that we've all experienced.  Sometimes expressing it to someone who understands helps.  On the other hand, giving full vent to it in public can be unhelpful to the people around you.  It's your call, of course - you're free to post whatever you like.  But what you write in the heat of anger today may look different when you look back at it tomorrow, or next week.  And people who read it may react differently than you expect.

Posts 438
Mathew Haferkamp | Forum Activity | Replied: Thu, Jan 19 2017 9:14 PM | Locked

It sounds like you are being a BIG CRY BABY about something, and you are afraid to tell us because it probably just makes you look like a BIG CRY BABY.

    Although I must say I think logos 7 is GREAT!!

                  Sincerely  Matt  

Posts 67
Paul C | Forum Activity | Replied: Thu, Jan 19 2017 9:43 PM | Locked

C'mon Y'all. Give poor little ole Whine Dell (sic) a break. After all, he did give us all a second chance and a third. Truth is I can't count the times he has declared the last straw. If we baby him this time, too, He may give us one more last chance.

Posts 5495
DIsciple II | Forum Activity | Replied: Fri, Jan 20 2017 12:09 AM | Locked

The way in which the majority of you have responded to the OP is poor and some of your comments are totally inappropriate. The OP vented - so what, he never said anything about any of you so why you all are getting heated up ? Some of your comments are downright vicious and quiet frankly disgusts me way more than anything the OP said - in fact I was not offended by the OP and did not feel there was anything said that was worth reporting. If there is nothing you can say to resolve  customers anger then simply move on to the next post - no need for any of you to unleash your own rant at the OP. MVP's should know better and not responded in this situation and simply alerted the appropriate people at FL there was a situation beyond their ability to resolve. Until you all got involved there was seriously nothing here to see - you all have made it a spectacle and only added fuel to the fire.

Posts 30150
Forum MVP
MJ. Smith | Forum Activity | Replied: Fri, Jan 20 2017 12:31 AM | Locked

Disciple of Christ (doc):
MVP's should know better and not responded in this situation and simply alerted the appropriate people at FL there was a situation beyond their ability to resolve

As the only MVP involved, I did exactly what I do when anyone vents - tried to find out what the issue was to see if there was an issue that could be resolved. About half the time there is. Until I know what the issue is, I don't know if FL should be alerted or who the appropriate people at FL are. If you are saying that the OP should be added to my list of people whom I know I cannot help, that is a different issue that was settled by his response. And it is deliberate on my part that I am saying nothing about what others said and explicitly tell you I am not to save you the effort of telling me I did not. See, I am trainable. Wink

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 7627
DAL | Forum Activity | Replied: Fri, Jan 20 2017 12:54 AM | Locked

Cynthia in Florida:

I think the difference, DAL, is that I didn't tell someone that there is "no need to get into an argument that doesn't involve you."  Wild Eagle was making a very good observation, like others, and thus has the right to comment.  It wasn't argumentative, so telling him to stay out of it was a bit of the pot calling the kettle black.  Like you, "just my opinion."

Hehehe 😉

Posts 24
Chris Miller | Forum Activity | Replied: Fri, Jan 20 2017 4:40 AM | Locked

If you have a "beef" with FL, take it up with FL (Mt. 18:15- though the context is a bit different, the principle still applies). The forums are not the place for this. So, seeing that this was "the last straw," I suspect you'll be leaving the forums. I wish you the best!

Posts 809
Cynthia in Florida | Forum Activity | Replied: Fri, Jan 20 2017 5:36 AM | Locked

Disciple of Christ (doc):

The way in which the majority of you have responded to the OP is poor and some of your comments are totally inappropriate. The OP vented - so what, he never said anything about any of you so why you all are getting heated up ? Some of your comments are downright vicious and quiet frankly disgusts me way more than anything the OP said - in fact I was not offended by the OP and did not feel there was anything said that was worth reporting. If there is nothing you can say to resolve  customers anger then simply move on to the next post - no need for any of you to unleash your own rant at the OP. MVP's should know better and not responded in this situation and simply alerted the appropriate people at FL there was a situation beyond their ability to resolve. Until you all got involved there was seriously nothing here to see - you all have made it a spectacle and only added fuel to the fire.

Hello DOC:  99% of the time, I agree with you when you stand up for people. I think this is the first time I don't.  The difference between this post and all the others is that when other people vented, they didn't start the thread with FL SUCKS...and then come on, throw around how much they have spent, (as if that means they should receive some sort of special service) and refuse to state why they are venting.  If another poster hadn't given a link to a thread, we still would not know why he was so angry.  I appreciate that you are a champion fighter for the frustrated user, but this guy's post is completely out of line. 

Cynthia

Romans 8:28-38

Posts 501
SteveHD | Forum Activity | Replied: Fri, Jan 20 2017 5:45 AM | Locked

I like Taco Bell!

Posts 1358
Edwin Bowden | Forum Activity | Replied: Fri, Jan 20 2017 5:46 AM | Locked

Whyndell Grizzard:

$50, 000.00 invested in this software and they have become the worst company to deal with- you have found the worst advertiser for your inept ridiculous company!!!!!!!!!!!!!

I remember a few versions ago when Whyndell made a similar rant about the latest Logos upgrade. He drew a line in the sand. Was never going to use Logos again.

It wasn't very long before he was posting again.

Reminds me of the little boy who called "wolf" too many times. 

Posts 2854
Mike Childs | Forum Activity | Replied: Fri, Jan 20 2017 7:51 AM | Locked

Whyndell, I disagree.  I have been a Logos Bible software customer for more than 20 years, and I would still recommend it for serious Bible Study.

It is not a perfect company, but there are no perfect companies.  I believe that Faithlife tries to treat people fairly, and most of the time they are successful in doing so.  They have grown to the point that it is now a big business, and it is impossible to be what they were, when they were only a small company with a small customer base.  Such is life.

Faithlife has made it possible for me to have a better theological library than I ever dreamed I could have.  I am not on the cutting edge of all the bells and whistles in the new software version, and have no interest in most of them, but Logos Bible software does what I need to do every day.

I have two other Bible Software programs on my computer, including one of the programs you mentioned, because they had a great sale on some resources that I wanted.  They are fine for reading and using those resources.  However, they are far inferior to Logos, in my opinion. 

Blessings!  I suspect that most of the Bible Software programs now do a very good job.  I wish you well with the programs you have chosen, and I wish you very well in your ministry for Christ.

"In all cases, the Church is to be judged by the Scripture, not the Scripture by the Church," John Wesley

Posts 536
Fasil | Forum Activity | Replied: Fri, Jan 20 2017 8:22 AM | Locked

✅👍 They are not perfect, but I'm blessed by their BSW. God bless you all!

Michael Childs:

Whyndell, I disagree.  I have been a Logos Bible software customer for more than 20 years, and I would still recommend it for serious Bible Study.

It is not a perfect company, but there are no perfect companies.  I believe that Faithlife tries to treat people fairly, and most of the time they are successful in doing so.  They have grown to the point that it is now a big business, and it is impossible to be what they were, when they were only a small company with a small customer base.  Such is life.

Faithlife has made it possible for me to have a better theological library than I ever dreamed I could have.  I am not on the cutting edge of all the bells and whistles in the new software version, and have no interest in most of them, but Logos Bible software does what I need to do every day.

I have two other Bible Software programs on my computer, including one of the programs you mentioned, because they had a great sale on some resources that I wanted.  They are fine for reading and using those resources.  However, they are far inferior to Logos, in my opinion. 

Blessings!  I suspect that most of the Bible Software programs now do a very good job.  I wish you well with the programs you have chosen, and I wish you very well in your ministry for Christ.

Posts 7627
DAL | Forum Activity | Replied: Fri, Jan 20 2017 8:32 AM | Locked

Cynthia in Florida:

Disciple of Christ (doc):

The way in which the majority of you have responded to the OP is poor and some of your comments are totally inappropriate. The OP vented - so what, he never said anything about any of you so why you all are getting heated up ? Some of your comments are downright vicious and quiet frankly disgusts me way more than anything the OP said - in fact I was not offended by the OP and did not feel there was anything said that was worth reporting. If there is nothing you can say to resolve  customers anger then simply move on to the next post - no need for any of you to unleash your own rant at the OP. MVP's should know better and not responded in this situation and simply alerted the appropriate people at FL there was a situation beyond their ability to resolve. Until you all got involved there was seriously nothing here to see - you all have made it a spectacle and only added fuel to the fire.

Hello DOC:  99% of the time, I agree with you when you stand up for people. I think this is the first time I don't.  The difference between this post and all the others is that when other people vented, they didn't start the thread with FL SUCKS...and then come on, throw around how much they have spent, (as if that means they should receive some sort of special service) and refuse to state why they are venting.  If another poster hadn't given a link to a thread, we still would not know why he was so angry.  I appreciate that you are a champion fighter for the frustrated user, but this guy's post is completely out of line. 

The other guy's post was even worse and you along with others defended him in spite of him threatening to go from forum to forum bad mouthing FL! Such double standards 😜

Let him vent 😁

Posts 11312
Denise | Forum Activity | Replied: Fri, Jan 20 2017 9:16 AM | Locked

I got out our white-board, to try and map out the key issues that us forumites are truly struggling with. I also numbered them to avoid confusion.  Frankly, the snowflake one fascinates me ... I think that was a 1950's phrase?

MJ is handling #6. Michael is confident with #1. DAL and Cynthia are working out #3. #2 appears to require the most manpower, plus creative adjectives. And #5 was quickly taken care of with a nice clean knife-cut. I'm good for #4.

"God will save his fallen angels and their broken wings He'll mend."

Posts 67
Paul C | Forum Activity | Replied: Fri, Jan 20 2017 9:28 AM | Locked

DAL:
Let him vent 😁

Yeah! Let him whine. It's just his nature.

Posts 410
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Fri, Jan 20 2017 9:50 AM | Locked

This thread has been locked from further comment. 

Whyndell Grizzard:

$50, 000.00 invested in this software and they have become the worst company to deal with

Whyndell, I'm sorry you feel that way. I can see from your account that you recently had some technical trouble with Logos. And while our Support team has already resolved the issue, I am sorry for the inconvenience. 

Faithlife takes pride in treating all of our customers with respect and efficiency--regardless of how much they have spent. You have been a customer with us for a very long time, and we look forward to serving you for years to come.

If you would like to continue this conversation, feel free to reach out to me personally at aborries@faithlife.com.

Adam Borries
Forum Admin
Faithlife Corp.

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

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