Can dynamic pricing be applied to this title???

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This post has 19 Replies | 0 Followers

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DAL | Forum Activity | Replied: Sat, Jan 28 2017 4:34 PM

I love it! I bought it at that price and then got some of the books updated after they were put together on a separate Carson Collection. Nice set at a great price!

DAL

Posts 560
Glenn Crouch | Forum Activity | Replied: Sun, Jan 29 2017 6:08 PM

Yes

Pastor Glenn Crouch
St Paul's Lutheran Church
Kalgoorlie-Boulder, Western Australia

Posts 5597
DIsciple II | Forum Activity | Replied: Sun, Jan 29 2017 10:46 PM

Someone at FL needs to address this question.

bump!

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Mon, Jan 30 2017 3:39 AM

Disciple of Christ (doc):

Someone at FL needs to address this question.

bump!

It was initially posted on the weekend so we need I think it is fair to wait until the work day begins today.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 8004
DAL | Forum Activity | Replied: Mon, Jan 30 2017 4:36 AM
Bruce Dunning:

Disciple of Christ (doc):

Someone at FL needs to address this question.

bump!

It was initially posted on the weekend so we need I think it is fair to wait until the work day begins today.

👍
Posts 484
Travis Walter | Forum Activity | Replied: Mon, Jan 30 2017 2:39 PM

Bueller?

Posts 381
Vincent Chia | Forum Activity | Replied: Mon, Jan 30 2017 5:10 PM

Is this the norm with Logos now, as this is not the first time I encounter this? I have all the DA Carson books in this series, but there is no dynamic pricing. Is it then true that dynamic pricing is disabled not only for Zondervan's and Nelson's products?

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 381
Vincent Chia | Forum Activity | Replied: Mon, Jan 30 2017 5:22 PM

This is my online chat with the sales rep:

Chat session started at 8:52:34 Please be patient while you are being connected with an operator ... You are now chatting with Zach Zach :Hello this is Zach, how can I help you today? Vincent:Can dynamic pricing be applied to this product? https://www.logos.com/product/38876/wea-theological-resource-library-version-3 Zach :let me check that for you Zach :what email do you have with us Zach :it does not look like you have any of the resources in that series Vincent:Hi Zach, I have this https://www.logos.com/product/52353/wipf-and-stock-da-carson-collection-upgrade Vincent:It contains: Right With God: Justification in the Bible and the World Teach Us to Pray: Prayer in the Bible and the World Worship: Adoration and Action Vincent:I also have this, which contains all the DA Carson books https://www.logos.com/product/127644/da-carson-logos-7-exclusive-bundle Vincent:It contains this: Biblical Interpretation and the Church: Text and Context • The Church in the Bible and the World: An International Study Vincent:My email is ***@yahoo.com Vincent:hello anybody there? Zach :humm let me double check that Vincent:I have basically all the DA Carson books in this product. https://www.logos.com/product/38876/wea-theological-resource-library-version-3 Zach :ok I am sorry, I miss understood what I was reading at first Zach :I checked into that collection again and based on our agreements with the authors and publishers, we are not allowed to offer dynamic prices Vincent:OK sure. Thanks.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 381
Vincent Chia | Forum Activity | Replied: Mon, Jan 30 2017 5:29 PM

When we begin an online chat, we would be required to key in our email address. But apparently without checking the resources I already have, the sales rep commented, “it does not look like you have any of the resources in that series.”

But I have all the D A Carson books in this series!

Isn’t it easier to just say what he said later, “I checked into that collection again and based on our agreements with the authors and publishers, we are not allowed to offer dynamic prices.”

I can’t help feeling that there is a little hesitancy in disclosing that there really is not dynamic pricing on some items in Logos. Let’s not tell customers that, “it does not look like you have any of the resources in that series.”

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 29253
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Jan 30 2017 5:37 PM

Vincent Chia:
I can’t help feeling that there is a little hesitancy in disclosing that there really is not dynamic pricing on some items in Logos.

You assume that the person behind the chat had that info at their fingers... I would not assume that. 

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Posts 381
Vincent Chia | Forum Activity | Replied: Mon, Jan 30 2017 5:41 PM

alabama24:

Vincent Chia:
I can’t help feeling that there is a little hesitancy in disclosing that there really is not dynamic pricing on some items in Logos.

You assume that the person behind the chat had that info at their fingers... I would not assume that. 

Not quite. He should have just said that he cannot access my resources from his end, and that he doesn't know. But he ASSUMED that I didn't have any of those resources in the product. He could have at least checked first.

Director

Elyon Family Clinic & Surgery Pte Ltd

Singapore

Posts 5597
DIsciple II | Forum Activity | Replied: Mon, Jan 30 2017 11:31 PM

Bruce I was well aware this was posted on the weekend. I made no complaint against FL in what I said so I have no idea why you think it necessary to suggest I was being unfair. You are the one that is being unfair.

I was simply trying to bring the post back up the list so there was a better chance someone at Faithlife would see it. I will never understand why MVP's on this forums are the most judgemental Christians I have come across in my life. In future, Bruce please do not  so quick to to make accusations. I am really disappointed you have reacted in this manner, I thought you were more level headed than your response here suggests.

Bruce Dunning:

Disciple of Christ (doc):

Someone at FL needs to address this question.

bump!

It was initially posted on the weekend so we need I think it is fair to wait until the work day begins today.

Posts 5597
DIsciple II | Forum Activity | Replied: Mon, Jan 30 2017 11:36 PM

I understand where you are coming from Vincent, but having worked in a call centre I do sympathise with the FL employee in this situation and would be them the benefit of doubt. 

Vincent Chia:

alabama24:

Vincent Chia:
I can’t help feeling that there is a little hesitancy in disclosing that there really is not dynamic pricing on some items in Logos.

You assume that the person behind the chat had that info at their fingers... I would not assume that. 

Not quite. He should have just said that he cannot access my resources from his end, and that he doesn't know. But he ASSUMED that I didn't have any of those resources in the product. He could have at least checked first.

Posts 9556
Forum MVP
Bruce Dunning | Forum Activity | Replied: Tue, Jan 31 2017 4:04 AM

Disciple of Christ (doc):
I have no idea why you think it necessary to suggest I was being unfair. You are the one that is being unfair.

Sorry for the misunderstanding. I was not trying to suggest that you were being unfair but rather just encouraging us all to be patient.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 29253
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Jan 31 2017 4:16 AM

Vincent Chia:
He should have just said that he cannot access my resources from his end, and that he doesn't know. But he ASSUMED that I didn't have any of those resources in the product. He could have at least checked first

I don't disagree. I was ONLY speaking to the issue: "Was there a hesitancy to answer the question about dynamic pricing." It sounded like you were questioning their honesty. I don't think the average employee is going to know off the top, and will have to follow up with someone in their up line to get clarification. 

macOS, iOS & iPadOS | Logs |  Install

Posts 484
Travis Walter | Forum Activity | Replied: Tue, Jan 31 2017 7:39 AM

  Still no official position??

Posts 8004
DAL | Forum Activity | Replied: Tue, Jan 31 2017 8:45 AM

Travis Walter:

  Still no official position??

That's FL in a nutshell...don't hold your breath 😶

Posts 179
Clifford B. Kvidahl | Forum Activity | Replied: Tue, Jan 31 2017 8:52 AM

Vincent,

Having used to work in FL sales, I know what may have occurred. When two different sets from two different publishers have the same titles, dynamic pricing is not always going to be a guarantee. In Zach's defense, the tool they use only looks at the one set to determine DP.

What I would recommend is getting in contact with Ben in marketing. He would be the one to be able to look more into this and see what may be the cause and if there is a fix.

The poor sales guys and gals can only do so much.

Cliff

Posts 931
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Tue, Jan 31 2017 9:24 AM

Hi all,

As the customer service rep said, we are not able to offer dynamic pricing on this collection. It's a unique product with a unique licensing agreement. 

Sorry for the inconvenience.

Director, Bible Study Products Department

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