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Juanita | Forum Activity | Posted: Fri, Feb 3 2017 12:51 PM


Text comparison is not working on my iPad Air 2, iOS 9.2, Bible app 5.11.2.  I am online and the guides work.  Works fine on my PC using English Bible collection.

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Graham Criddle | Forum Activity | Replied: Fri, Feb 3 2017 1:14 PM

Juanita:
 I am online and the guides work.  Works fine on my PC using English Bible

Strange - its working fine for me on my iPhone 7 with the same version of the app

Which verses / passage are you trying to use?

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Juanita | Forum Activity | Replied: Fri, Feb 3 2017 1:47 PM

Very strange situation.  On my PC, I have two Bible collections-one is Top Bibles and one is English Bibles.  Top Bibles has 129 resources in it.  English Bibles has 52 resources in it.  Both work and populate in Text Comparison.

On the iPad, if I use my collection of English Bibles and Psalm 16:11, I get no hits.  Using Top Bibles, I get nine Bibles versions which do display.  Compared to 30 versions which display using Top Bibles on the PC.

Three questions: Why doesn't English Bibles work on the iPad and Top Bibles does?  Why only a display of nine versions while there are 30 versions showing on the PC in Top Bibles?  Am I doing something wrong?

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Juanita | Forum Activity | Replied: Mon, Feb 6 2017 7:55 AM

Bump.  Hoping Kevin sees this.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Feb 6 2017 11:43 AM

Hi Juanita,

Juanita:
Why doesn't English Bibles work on the iPad and Top Bibles does?

I'm not sure. Please post a Desktop screenshot (or two) of the 52 resources in your English Bibles collection so we know which resources to look at.

Juanita:
Why only a display of nine versions while there are 30 versions showing on the PC in Top Bibles?

Please post screenshots showing the 30 Top Bibles in Desktop vs. the 9 Bibles appearing in the Mobile app so we can see the differences.

It would also help if you used "Report a Problem" under the Help menu so we can take a look at the application logs. In the Report a Problem email please say "attention Kevin Byford" so the support team knows to forward it to me. Thanks!

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Juanita | Forum Activity | Replied: Tue, Feb 7 2017 8:56 AM

Screenshot from the iPad Text Comparison  followed by screenshots from PC Text Comparison Top Bibles (over 30 versions)

 

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Juanita | Forum Activity | Replied: Tue, Feb 7 2017 8:58 AM

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Juanita | Forum Activity | Replied: Tue, Feb 7 2017 9:26 AM

These are screenshots of the resources in my English Bible collection

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 7 2017 2:57 PM

Thanks Juanita,

It appears there are some server errors causing this issue; I'll ask the server team to take a look.

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Juanita | Forum Activity | Replied: Wed, Feb 8 2017 7:52 AM

Thank you, Kevin, for your help.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Feb 9 2017 1:21 PM

Hi Juanita,

The server team deployed a fix; please check to see if your English Bibles collection works properly.

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Juanita | Forum Activity | Replied: Fri, Feb 10 2017 5:06 AM

Thanks, Kevin.  Yes, the collection English Bibles gets all the versions with Psalm 27:4.  However, Top Bibles still only returns nine versions on the iPad

I tried John 1:1 with English Bibles and compared the results with the same on the PC and the PC fails to pick up the Message Bible, NTOLSJC:CEVCFCABU (American Bible Union), and NTCVCGSGT (Common Version).  Thought the results would be the same as with the iPad. 

The good news is that the Text Comparison tool on the iPad returns the appropriate results in both the OT and NT.  Thanks to you and the server team!

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