I have a problem about my simplified chinese CUV bible !!!! Please help !!!

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This post has 16 Replies | 2 Followers

Posts 17
Kalim Cheung | Forum Activity | Posted: Mon, Feb 13 2017 7:00 PM

Hey !!!

I have a problem about my simplified chinese CUV bible !!!!

I send many emails to logos customer services,

he just replied me first email, and give me video to read.

i followed the instruction to do, however it still cannot success.

My problem is list this :

It cannot set to my preferred bible.
I cannot search this bible in the preferred bible list.
It show nothing.

However, I go to library, it can show this bible and can open to read.

Then I set this bible to the highest priority.

And then go to preferred bible list, it still cannot appear on the list.

When I read some book which have the bible verse, my mouse move on the verse,
it just show my NASB bible, not simplified chinese CUV bible.

Originally this bible is work, but however some update recently, it made this bible bad.

I have contact to customer services many time, but no response.
Seems discriminate Chinese !!!

Mr. CHEUNG

Posts 416
Leo Wee Fah | Forum Activity | Replied: Mon, Feb 13 2017 7:48 PM

Then, choose your preferred Bible

Posts 17
Kalim Cheung | Forum Activity | Replied: Mon, Feb 13 2017 9:39 PM

I have do this but still cannot.

Please see the 3 attached file for cap screen.

Posts 17
Kalim Cheung | Forum Activity | Replied: Mon, Feb 13 2017 9:41 PM

Please see the 3 attached cap screen above.

The simplified chinese bible is disappeared.

I cannot find.

but I can find it in my library (please see the first cap screen).

Posts 21867
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Feb 14 2017 1:30 AM

In your Library what "type" is the Chinese Bible shown as?

See the screenshot below showing NASB as type "Bible"

You would get the results you are seeing if the simplified Chinese Bible wasn't of type "Bible" for some reason

Posts 416
Leo Wee Fah | Forum Activity | Replied: Tue, Feb 14 2017 1:36 AM

It appears as CUV with title in English only ??

Posts 21867
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Feb 14 2017 2:15 AM

Leo Wee Fah:
It appears as CUV with title in English only ??

According to this screenshot it is now appearing in your "set preferred Bible" list which it wasn't before.

Has something changed? Is it working correctly now?

Posts 416
Leo Wee Fah | Forum Activity | Replied: Tue, Feb 14 2017 7:11 AM

Actually I have no problem, Kalim Cheung is the one facing some problem.

Posts 21867
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Feb 14 2017 7:45 AM

Leo Wee Fah:
Actually I have no problem, Kalim Cheung is the one facing some problem.

Apologies Embarrassed

Posts 2067
LogosEmployee

After setting the preferred Bible in the Library window, go back to the homepage and refresh the homepage (either by pressing F5, making a change to the homepage configuration, or restarting the application). The preferred Bible control on the home page does not automatically update when changing the priorities from the library.

Posts 1164
LimJK | Forum Activity | Replied: Tue, Feb 14 2017 8:34 AM

Kalim Cheung:

I have a problem about my simplified chinese CUV bible !!!!

My problem is list this :

It cannot set to my preferred bible.
I cannot search this bible in the preferred bible list.
It show nothing.

And then go to preferred bible list, it still cannot appear on the list.

Kalim,

(1) Can I suggest you take a screen shot of the Library, and show us your Prioritized list of your resources as below (why? I noticed that between your 3 screen shots, your prioritized list has changed).  It is easier to do prioritization in the Library; drag and drop way.

(2) You might want to consider posting in the Chinese Forum https://community.logos.com/forums/130.aspx 

 

JK

MacBookPro Retina 15" Mid 2014 2.5GHz RAM:16GB SSD:512GB macOS Mojave 10.14.1 | iPhone X iOS 12.1

Posts 17
Kalim Cheung | Forum Activity | Replied: Tue, Feb 14 2017 6:07 PM

no~

the simplified cuv bible is disappeared in the preferred bible list.

but I can find it in my library, and the type is bible, and can read it.

Posts 17
Kalim Cheung | Forum Activity | Replied: Tue, Feb 14 2017 6:08 PM

I already set the priority to the highest, and then restart every thing.

however it still cannot work.

Posts 17
Kalim Cheung | Forum Activity | Replied: Tue, Feb 14 2017 6:10 PM

the type is bible.

Posts 17
Kalim Cheung | Forum Activity | Replied: Tue, Feb 14 2017 6:12 PM

originally, the bible is work properly.

every thing about this bible is no problem.

but however last week, there is a update about the logos automatically,

then this bible is bad.

Posts 9
Yvan Rey | Forum Activity | Replied: Fri, Feb 24 2017 8:02 AM

Hi, Mr Cheung, or Ni Hao,

Yvan Rey, here. I have Logos 7.4.1, on a Mac running OS 10.12.3.

Though not reading or speaking Chinese, I bought the Bible causing you problems. This with my Logos 25YEAR gift, just to help you.

Everything works fine with the CUV, as for prioritization.. But not without "problems", for my understanding, at first.

LimJK explained it far better than I could.

Did you scroll, down to the bottom of the Preferred Bibles list, to see if the CUV wasn't, in there, somewhere ? Stupid of me to ask this, but I found it quite down, this list.

However, I don't know why, when you go over a verse, the CUV doesn't show.

Is it your highest preferred Bible that shows, maybe, instead of the CUV that got "lost" (and is not in first position anymore) ?

That's what it does, for me.

Please say if further help is needed, in this matter. And tell me if your problems are solved, so maybe I can get a refund for the CUV (or use the voucher for something else).

Greetings.

Yvan Rey

P.S. : Stupid of me to forget Andrew, as all posters on this thread, in my thanks.

Posts 17
Kalim Cheung | Forum Activity | Replied: Fri, Feb 24 2017 6:37 PM

Hello Yvan Rey,

The Logos Expert contacted me.

The problem is solved.

I didn't do anything.

They fixed something and then tell me to update again.

Then the problem is solved now.

I can use the CUV bible.

Thank you very much for everyone ^.^

Mr. Cheung

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