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Levi Durfey | Forum Activity | Posted: Mon, Feb 20 2017 5:39 AM

I created a new Highlight Palette named "Y-Topics" in Logos 7.4 SR-1 (on MacOS 10.12.3). The palette successfully synced to documents.logos.com. It does not, however, sync back down to the mobile app on my iPad Air 2 or iPhone 6s (running 5.11.2).

When I highlight something with the custom highlights from the new palette (on Logos 7 desktop) the custom highlight is replaced with a generic yellow highlight on the iOS app.

In addition, I tried creating a new custom highlight (“Newtest”) in an existing palette, "Z-Highlights", and that new custom highlight did not sync to the iOS app either (although the Z-Highlights palette with it’s existing highlights does show up in the iOS app).

I reported the problem on the Logos app and referenced this thread.

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Levi Durfey | Forum Activity | Replied: Mon, Feb 20 2017 11:38 AM

Bump

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Thomas Ball | Forum Activity | Replied: Mon, Feb 20 2017 2:58 PM

Levi Durfey:
In addition, I tried creating a new custom highlight (“Newtest”) in an existing palette, "Z-Highlights", and that new custom highlight did not sync to the iOS app either (although the Z-Highlights palette with it’s existing highlights does show up in the iOS app).

I'm not able to replicate this. Does this happen when you restart the app as well?

 

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Levi Durfey | Forum Activity | Replied: Mon, Feb 20 2017 3:45 PM

Yes, I've restarted the app several times. I've also restarted both my iPhone and iPad at least two times each.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 21 2017 10:08 AM

Hi Levi,

Can you please post the source image you are using for your custom highlight and/or how you created the custom highlights that don't appear to sync properly?

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Levi Durfey | Forum Activity | Replied: Tue, Feb 21 2017 10:31 AM

There's nothing special about the custom highlights, just a simple "Insert Text Before" type of deal:

Things are starting to sync, but it's very slow. For example, I noticed this morning that the "Y-Topic" palette has synced to my iPad (after several days). So I created a new highlight in that palette "Foolish," but that highlight hasn't yet synced (after a few hours and restarting the app a few times). So it appears to work, but it's just going terribly slow.

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 21 2017 10:39 AM

Hi Levi,

If syncing is that slow it's not a mobile app issue but a network or server-side issue. I'll ask the team if they are aware of anything that might be causing this.

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Levi Durfey | Forum Activity | Replied: Tue, Feb 21 2017 10:50 AM

Thank you

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Feb 21 2017 11:17 AM

Hi Levi,

I'm going to correct myself. Newly created palettes appear to sync properly to both the Android and iOS apps (after a few minutes), but the highlights themselves do not appear properly on the iOS side, as you've mentioned. They do however appear on the Android side so this is indeed a mobile app bug.

I'll write up a case for the dev team, sorry about the issue.

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Levi Durfey | Forum Activity | Replied: Tue, Feb 21 2017 11:19 AM

And thank you again Wink

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Feb 23 2017 2:57 PM

Hi Levi,

We believe this issue has been fixed on the server-side - please try again and let us know.

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Levi Durfey | Forum Activity | Replied: Thu, Feb 23 2017 4:58 PM

I did two tests:

1) I created a new highlight in existing palette, and it synced immediately.

2) I created a new palette, and it did not sync.

2a) Then I created a new highlight within that new palette, and it did sync immediately.

3) Then, because I wanted to be sure, I created another new palette. It did not sync until I created a highlight within it.

Is this correct behavior? (that a new palette will not sync until a highlight is put in it)

So, basically, all is well.

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