Logos takes 2 full minutes to open

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Timothy L. Kitchen | Forum Activity | Posted: Thu, Mar 2 2017 9:45 AM

Logos opened fine on my computer before, but now it takes forever to open.  Can someone take a look at the log files and tell me if they see something amiss?

  Thank you.

4718.Logos Log Files.zip

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Mark Barnes | Forum Activity | Replied: Thu, Mar 2 2017 9:58 AM

Hello Timothy, and welcome.

The error logs you have uploaded say that Logos recovered from file corruption on 15 February. That appears to be the same day you updated to Logos 7. There are also a few errors from earlier that day, when you were still running Logos 6.

With that in mind, I would suggest two things:

  1. With Logos closed, delete the file E:\Users\Tim\AppData\Local\Logos\Data\crnzdf0o.3tg\ResourceManager\ResourceManager.db and ResourceManager.db-journal then load Logos. These are the files that corrupted, and deleting them will force Logos to re-create them, not just repair them. Please note that the first time you start Logos after deleting the folder, then it will be even slower than normal, as it may take several minutes to re-create the files.
  2. Scan your disk for errors, in case there is a wider problem. There are instructions here if you need them: http://www.thewindowsclub.com/disk-error-checking-windows-8

If that doesn't work, come back to us.

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Mark Barnes | Forum Activity | Replied: Thu, Mar 2 2017 10:00 AM

Please note I made an error in my earlier message, and have now corrected it.

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Timothy L. Kitchen | Forum Activity | Replied: Thu, Mar 2 2017 10:08 AM

Deleting the ResourceManager files did help - thank you for your input!

Posts 737
Armin | Forum Activity | Replied: Mon, Mar 6 2017 11:51 PM

Mark Barnes:

  1. With Logos closed, delete the file E:\Users\Tim\AppData\Local\Logos\Data\crnzdf0o.3tg\ResourceManager\ResourceManager.db and ResourceManager.db-journal then load Logos. 

Can these two files also be safely deleted on a Mac?

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Dave Hooton | Forum Activity | Replied: Tue, Mar 7 2017 1:05 AM

Armin:
Can these two files also be safely deleted on a Mac?

It would be better to know your problem, before assuming this is a fix-all. Please start a new thread and upload log files.

Dave
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Windows & Android

Posts 737
Armin | Forum Activity | Replied: Wed, Mar 8 2017 5:05 PM

Hi Dave,

I have a few issues and am working with FL to hopefully find a solution. 

Recently, I read here about the Web Cache. When I checked mine, it had 50GB. Deleting this cache helped quite a bit with my performance.

One other thing that I noticed is that whenever I start Logos, the Library window shows the message "Updating library catalogue. List may be incomplete." for up to 5 or 10 min, even though no indexing is going on. During this time, Logos is prone to become non-responsive and eventually hang. My hope is that by deleting the DB mentioned here, this might improve. However, before I delete it, I wanted to make sure this can also be done on a Mac without messing things up.

Armin

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Dave Hooton | Forum Activity | Replied: Thu, Mar 9 2017 12:33 PM

Armin:
whenever I start Logos, the Library window shows the message "Updating library catalogue. List may be incomplete." for up to 5 or 10 min, even though no indexing is going on. During this time, Logos is prone to become non-responsive and eventually hang. My hope is that by deleting the DB mentioned here, this might improve.

It's the wrong one in this situation. Updating the library catalogue can occur independently of resource indexing, so please start a new thread with logs as requested.

Dave
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Windows & Android

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