Crash Report

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This post has 19 Replies | 1 Follower

Posts 10
Peter | Forum Activity | Posted: Wed, Mar 22 2017 1:00 AM

Logos 7 starts:

1) i've opened a Search within a specific Collection at a Tab.

2) At the same time i'm updating the formula in that Collection at another Tab (the formula is quite complicated), and adding/removing some columns on the preview window at the bottom,

it suddenly crashed. Now It crash everytime I try to open Logos 7. I have rebooted the computer. I am using Win 8. 

I am attaching the log file from the Logos Logging Utility. 88404.Logos Log Files.zip

Thank you in anticipation.

Posts 301
LogosEmployee
Brandyn Whittington | Forum Activity | Replied: Wed, Mar 22 2017 1:55 PM

Hey Peter! Checking out the logs it looks like the collection you were working with is trying to re-open when you start the software. Try starting the program while holding down the Ctrl key to get to a blank layout, detailed here under Step 1.

If the software loads fine, you'll likely need to delete and re-make the collection you were working on. If it continues crashing even in a blank layout, please post the updated logs so we can take a look at those.

Posts 10
Peter | Forum Activity | Replied: Wed, Mar 22 2017 6:51 PM

Thank you for the solution, but it keeps crashing. Pls find the attached log. 38087.Logos Log Files.zip

regards,

Peter

Posts 10
Peter | Forum Activity | Replied: Mon, Mar 27 2017 2:30 AM

Any updates ? Is it a major bug or just a minor problem ?

Peter

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Mar 27 2017 3:24 PM

Is it intentional that a collection rule would be:

 06.1.註釋[當時意思], 07.1.註釋[今天意義] 

or

03.聖經詮釋[字義], 05.背景[主要], 05.背景[次要], 05.背景[導論], 08.神學, 10.事奉, "05.背景[文獻] (Great Books of the Western World)" -"Lexham Glossary" -"Sproul" -"講道法" -"Hope for the Heart Series"  -"title:(發音)" -"title:Latin"

?

Dave
===

Windows & Android

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Mar 27 2017 3:26 PM

BTW, you should report Logos 7 problems in the Logos 7 forum (we'll continue here for this issue).

Dave
===

Windows & Android

Posts 7944
LogosEmployee

A fix for this has shipped in 7.6 Beta 1. If you have a computer you can dedicate to beta testing, you should be able to install the beta, then fix/delete the collection causing the crash, and sync it back to your computer running 7.5 (which should then stop crashing).

We also plan to ship a fix in a 7.5 Service Release in the near future.

Posts 10
Peter | Forum Activity | Replied: Mon, Mar 27 2017 8:40 PM

Yes, is there any way i can simplify the syntax?

thanks & regards

Posts 10
Peter | Forum Activity | Replied: Mon, Mar 27 2017 8:47 PM

Yes, i know i've posted at a wrong place... Actually, i've follow the post https://www.logos.com/support/windows/report-problem and got to the step

Step 3: Make a Report
  1. Click here to visit the Logos 7 forum.

inside the page https://community.logos.com/forums/139.aspx i can't any "Write a New Post" button or link, that's why i post it here.

thanks anyway~

Posts 10
Peter | Forum Activity | Replied: Mon, Mar 27 2017 8:53 PM

Thanks Bradley, how can i install the beta version?

Peter

Posts 9050
Forum MVP
Mark Smith | Forum Activity | Replied: Mon, Mar 27 2017 9:03 PM

Peter:
Thanks Bradley, how can i install the beta version?

Peter, look at the first post here. Click on the Windows link.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 10
Peter | Forum Activity | Replied: Mon, Mar 27 2017 10:22 PM

Thanks Mark, now i understand the way of beta testing... Since i've got only 1 computer, so i better wait for the fix in a 7.5 Service Release.

thanks & regards,

Peter

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 28 2017 2:41 PM

Peter:
Click here to visit the Logos 7 forum.

Faithlife should fix this to be https://community.logos.com/forums/141.aspx

You can see all the forums at https://community.logos.com/forums/

Dave
===

Windows & Android

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 28 2017 2:49 PM

Peter:
Yes, is there any way i can simplify the syntax?

I've no idea what this mean e.g.   03.聖經詮釋[字義], 05.背景[主要], 05.背景[次要], 05.背景[導論], 08.神學, 10.事奉, "05.背景[文獻] (Great Books of the Western World)" -"Lexham Glossary" -"Sproul" -"講道法" -"Hope for the Heart Series"  -"title:(發音)" -"title:Latin"

Perhaps you can explain what this rule is intended to do.

Dave
===

Windows & Android

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 28 2017 2:56 PM

Peter:

Thanks Mark, now i understand the way of beta testing... Since i've got only 1 computer, so i better wait for the fix in a 7.5 Service Release.

thanks & regards,

Peter

You could create a new Windows User account and install the beta there (you can use your existing resources folder and install using Method 3).

Dave
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Windows & Android

Posts 10
Peter | Forum Activity | Replied: Tue, Mar 28 2017 7:23 PM

Thanks Dave Big Smile , actually 03.聖經詮釋[字義], 05.背景[主要], 05.背景[次要], 05.背景[導論], 08.神學, 10.事奉 these are the book series/categories i want to include, but exclude Lexham Glossary, Sproul these books from them. Since i want to narrow down the result when using the Search function, but i want to make the search by once only.

E.g. i've 10 series of commentaries, i want to search the book of "James" from them, but i want to exclude the commentary author from "Sproul", then i make it like these: 10 series of commentaries - "Sproul"

thanks & regards,

Peter

Posts 10
Peter | Forum Activity | Replied: Tue, Mar 28 2017 7:29 PM

Thanks a lot, you're so kind to me~ I think i may need some time to make it... but i've got plenty of time, maybe i keep on using https://app.logos.com/ as an alternative...

Peter

Posts 2495
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Mar 30 2017 12:08 PM

Peter:

Thanks a lot, you're so kind to me~ I think i may need some time to make it... but i've got plenty of time, maybe i keep on using https://app.logos.com/ as an alternative...

Peter

Peter,

This should be fixed in 7.5 SR-1.

Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Mar 30 2017 2:16 PM

Peter:
E.g. i've 10 series of commentaries, i want to search the book of "James" from them, but i want to exclude the commentary author from "Sproul", then i make it like these: 10 series of commentaries - "Sproul"

So you create a user Series called 10.series of commentaries which only contain the bible book of James? If so, it is more efficient to prefix the rule with series:  e.g. series:10.事奉 

But you don't have to create a Series because type:commentary subject:N.T.James  will find commentaries on James. If you want to exclude Sproul then the rule becomes type:commentary subject:N.T.James -author:Sproul

Dave
===

Windows & Android

Posts 10
Peter | Forum Activity | Replied: Thu, Mar 30 2017 7:32 PM

Thanks Philana, it works again, so nice! Haha!

Thanks Dave, it seems to be more efficient and smart, i will try it!

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