Spinning Wheel With 7.5...Anyone Else Experiencing with Mac?

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This post has 14 Replies | 2 Followers

Posts 239
Jeff Terrell | Forum Activity | Posted: Wed, Mar 22 2017 8:31 AM

Loaded 7.5, and since then, I have been noticing every time I click a new tab on a workspace, attempt to enter a reference, or pretty much do anything, I get the spinning wheel for several seconds...once it stops and I attempt another action, same deal. 

Anyone else experiencing? 

MBP (Late 2013); 2.3 i7; 16 GB; Nvidia 2 GB Discrete; MacOS 10.12.3

Posts 239
Jeff Terrell | Forum Activity | Replied: Wed, Mar 22 2017 8:38 AM

Also, I am noticing it is more affected when I am in the "propositional outline" view of the ESV.

Posts 172
Philip Bassham | Forum Activity | Replied: Wed, Mar 22 2017 8:48 AM

Same here. 

Posts 5285
Dan Francis | Forum Activity | Replied: Wed, Mar 22 2017 8:52 AM

Tried to reproduce it on my mac, late 2012 mbp, ssd 16gb ram. 10.12.3 and am having no issues on Verbum 7.5. Hopefully someone can confirm or help you find out why you are having the issue. 

-dan

Posts 28283
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Mar 22 2017 10:13 AM

Jeff Terrell:
Loaded 7.5, and since then, I have been noticing every time I click a new tab on a workspace, attempt to enter a reference, or pretty much do anything, I get the spinning wheel for several seconds...once it stops and I attempt another action, same deal. 

If restarting your computer doesn't fix it, please post logs. See my signature line. 

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Wed, Mar 22 2017 10:14 AM

Philip Bassham:

Same here. 

Similar symptoms ≠ "the same problem." Please create a new thread, explain your issue clearly, providing appropriate details (including logs). See my signature line. 

OSX & iOS | Logs |  Install

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Veli Voipio | Forum Activity | Replied: Wed, Mar 22 2017 10:50 AM

Also in PC, jerky behavior and hourglass, after 7.5.

Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 8.1

Posts 239
Jeff Terrell | Forum Activity | Replied: Thu, Mar 23 2017 8:57 AM

Thanks alabama24!  Attached are two logs:  The first was a crash that happened after restart following the utility install.  The second is an attempt to "sample" while pinwheeling...

UPDATE: the pinwheeling is NOT as annoying as yesterday, but the symptoms are still present.  Again, more prevalent when I am in the Propositional Outline view of the ESV than regular.

2766.LogosLogs.jwterrell.20170323-105311.zip

2262.LogosLogs.jwterrell.20170323-105529.zip

Posts 239
Jeff Terrell | Forum Activity | Replied: Fri, Mar 24 2017 8:17 AM

UPDATE:  more pinwheeling today than yesterday.  It is when I navigate away from the app or a particular window in my workspace and then back to the ESV (propositional outline) window and try to change references, scroll down, etc...I get the pinwheel.

Typically lasts 5-15 seconds (which is better than the first day: 30 seconds - 1 minute!).

Posts 239
Jeff Terrell | Forum Activity | Replied: Tue, Mar 28 2017 7:42 AM

UPDATE: Back to sermon prep today, and the pinwheel symptoms continue.  Especially when I attempt to navigate to a new Scripture reference:  pinwheel-->new passage appears-->more pinwheel.  Ten to fifteen seconds go by then I have access to the app again.

Posts 239
Jeff Terrell | Forum Activity | Replied: Fri, Mar 31 2017 9:08 AM

Just installed 7.5 SR-1

Pinwheeling is worse!  However, judging from the lack of additional users posting on this, I assume it may be isolated to me...

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 31 2017 9:38 AM

Jeff- I will see if I can find a FL employee to review your logs. 

OSX & iOS | Logs |  Install

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Philana R. Crouch | Forum Activity | Replied: Fri, Mar 31 2017 9:57 AM

Jeff Terrell:

Thanks alabama24!  Attached are two logs:  The first was a crash that happened after restart following the utility install.  The second is an attempt to "sample" while pinwheeling...

UPDATE: the pinwheeling is NOT as annoying as yesterday, but the symptoms are still present.  Again, more prevalent when I am in the Propositional Outline view of the ESV than regular.

2766.LogosLogs.jwterrell.20170323-105311.zip

2262.LogosLogs.jwterrell.20170323-105529.zip

Jeff,

I'll take a look at this.

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Fri, Mar 31 2017 10:58 AM

Jeff Terrell:

UPDATE:  more pinwheeling today than yesterday.  It is when I navigate away from the app or a particular window in my workspace and then back to the ESV (propositional outline) window and try to change references, scroll down, etc...I get the pinwheel.

Typically lasts 5-15 seconds (which is better than the first day: 30 seconds - 1 minute!).

Jeff,

I was able to reproduce this sluggishness within the app and have submitted a case.

Posts 3005
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, May 1 2017 12:51 PM

Jeff Terrell:

UPDATE:  more pinwheeling today than yesterday.  It is when I navigate away from the app or a particular window in my workspace and then back to the ESV (propositional outline) window and try to change references, scroll down, etc...I get the pinwheel.

Typically lasts 5-15 seconds (which is better than the first day: 30 seconds - 1 minute!).

This should be much improved in 7.6 (7.6.0.0027).

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