Logos 7 Feature Does Not Appear After Upgrade

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This post has 12 Replies | 3 Followers

Posts 10
Antonio Gregorio Portela Silva | Forum Activity | Posted: Mon, Mar 27 2017 4:06 AM

observei que recentemente alguns recursos do Logos 6 não estavam mais presentes depois que atualizei ara o logos 7. 

Very kindly you

Contacted to resolve the issue.

I did the procedure normally and it actually appears on the screen that I have 13 features that I do not have ...

But when doing the update the following message appears

I would like someone to help me solve this.

Thank you very much in advance

Posts 21742
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Mar 27 2017 4:54 AM

Sorry - what do you mean that you have 13 features you don't have?

Are you expecting to have some features and they aren't appearing? If so, which ones?

Posts 10

This is missing

Posts 21742
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Mar 27 2017 5:30 AM

The Sentence Diagram feature is not included in the Logos 7 Basic product.

Did you have an earlier Logos 6 base package? If so, which one?

Posts 10

I bought at the time, libronix 3 complete, I never bought any packages, always books and collections, until logos 6 used all the resources, After updating to Logo 7, the resources are no longer available.

Posts 21742
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Mar 27 2017 6:33 AM

Let me see if I understand:

  1. When you had Libronix 3 this included the ability to create Sentence Diagrams
  2. You didn't buy any Logos 4 / 5 / 6 base packages but upgraded using the free core engine
  3. While running Logos 6 you were still able to use Sentence Diagrams
  4. After upgrading to Logos 7 Basic, the Sentence Diagram feature is no longer available to you

Is that correct or have I misunderstood anything?

If I am correct I am confused!

I wouldn't have expected step 4 to have stopped anything working, but I don't know enough about how Sentence Diagram functionality moved from Libronix 3 to Logos 4 to comment.

If I correctly understand what you are saying we will probably need someone from Faithlife to comment further.

Posts 10

Let me see if I understand:

When you had Libronix 3 this included the ability to create Sentence Diagrams
Not, but when I migrated to 5 I was just there normal

You did not buy any Logos 4/5/6 base packages but upgraded using the free core engine
Yes

While running Logos 6 you were still able to use Sentence Diagrams
Yes

After upgrading to Logos 7 Basic, the Sentence Diagram feature is no longer available to you
Yes

Posts 21742
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Mar 27 2017 6:49 AM

Antonio Gregorio Portela Silva:
When you had Libronix 3 this included the ability to create Sentence Diagrams
Not, but when I migrated to 5 I was just there normal

So you were able to use Sentence Diagrams in Logos 5?

This required some form of base package / crossgrade purchase - and it should have continued to work when you moved to Logos 6 (which you say it did) and it should have continued to work when you moved to Logos 7 (which it doesn't).

I'll try and get someone from Faithlife to look at this.

Posts 10

Yes, I'll wait for the contact.

Posts 348
LogosEmployee
Adam Borries (Faithlife) | Forum Activity | Replied: Mon, Mar 27 2017 8:20 AM

Antonio, 

Logos 7 Basic should not remove any functionality you had in previous versions of Logos. Someone from our Customer Service team will contact you about this soon. 

--Adam 

Adam Borries | Product Manager, Logos desktop application

Message me on Faithlife.com >>

Posts 10

OK thank you

Posts 10

Hi, good news !!! It worked out right here, thank you!

thanks special: Graham Criddle, Adam Borries, Joe McCune.

Posts 21742
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Mar 28 2017 12:19 PM

Antonio Gregorio Portela Silva:
Hi, good news !!! It worked out right here, thank you!

That's excellent news, pleased to hear it.

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