Bug 7.5 RC 2 Offline user event sync error

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Keep Smiling 4 Jesus :) | Forum Activity | Posted: Tue, Mar 28 2017 10:37 AM

Working offline (Wi-Fi was turned off when application was launched so clicked "Work Offline") using Logos 7.5 RC 2 (7.5.0.0031) on OS X 10.10.5 has two sync errors when exiting:

Program Version: 7.5 (7.5.0.0031)
Time: 2017-03-28 11:27:45 -06:00 (2017-03-28T17:27:45Z)
Error handling response (GET https://usereventsapi.logos.com/v1/events).
System.Net.WebException: Error getting response stream (ReadDone1): ReceiveFailure ---> System.IO.IOException: EndRead failure ---> System.Net.Sockets.SocketException: Connection timed out
at System.Net.Sockets.Socket.EndReceive (IAsyncResult result) [0x0002d] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net.Sockets/Socket.cs:1798
at System.Net.Sockets.NetworkStream.EndRead (IAsyncResult ar) [0x0002f] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net.Sockets/NetworkStream.cs:320
--- End of inner exception stack trace ---
at Mono.Security.Protocol.Tls.SslStreamBase.EndRead (IAsyncResult asyncResult) [0x00058] in /Users/ccservice/External/mono-source/mcs/class/Mono.Security/Mono.Security.Protocol.Tls/SslStreamBase.cs:884
at System.Net.WebConnection.ReadDone (IAsyncResult result) [0x0002a] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net/WebConnection.cs:522
--- End of inner exception stack trace ---
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse (System.Net.HttpWebRequest request) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/HttpWebRequestUtility.cs:137
at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].DoGetResponse (System.Net.HttpWebRequest webRequest, System.Func`2 getWebResponse, IWorkState workState) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:688
at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].GetResponse (IWorkState workState) [0x000bd] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:204,

Program Version: 7.5 (7.5.0.0031)
Time: 2017-03-28 11:27:45 -06:00 (2017-03-28T17:27:45Z)
Error downloading user events.
Libronix.Utility.Net.WebServiceException: Error handling response. Request: GET https://usereventsapi.logos.com/v1/events ---> System.Net.WebException: Error getting response stream (ReadDone1): ReceiveFailure ---> System.IO.IOException: EndRead failure ---> System.Net.Sockets.SocketException: Connection timed out
at System.Net.Sockets.Socket.EndReceive (IAsyncResult result) [0x0002d] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net.Sockets/Socket.cs:1798
at System.Net.Sockets.NetworkStream.EndRead (IAsyncResult ar) [0x0002f] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net.Sockets/NetworkStream.cs:320
--- End of inner exception stack trace ---
at Mono.Security.Protocol.Tls.SslStreamBase.EndRead (IAsyncResult asyncResult) [0x00058] in /Users/ccservice/External/mono-source/mcs/class/Mono.Security/Mono.Security.Protocol.Tls/SslStreamBase.cs:884
at System.Net.WebConnection.ReadDone (IAsyncResult result) [0x0002a] in /Users/ccservice/External/mono-source/mcs/class/System/System.Net/WebConnection.cs:522
--- End of inner exception stack trace ---
at Libronix.Utility.Net.HttpWebRequestUtility.GetHttpResponse (System.Net.HttpWebRequest request) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/HttpWebRequestUtility.cs:137
at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].DoGetResponse (System.Net.HttpWebRequest webRequest, System.Func`2 getWebResponse, IWorkState workState) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:688
at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].GetResponse (IWorkState workState) [0x000bd] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:204
--- End of inner exception stack trace ---
at Libronix.Utility.Net.WebServiceRequestBase`1[TResponse].GetResponse () [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Utility/src/Libronix.Utility/Net/WebServiceRequestBase.cs:159
at Logos.UserEvents.Client.UserEventServiceClient.GetEvents (System.String eTag) <0x173c51fb0 + 0x00085> in <filename unknown>:0
at Logos.UserEvents.Manager.UserEventManager.DoUpdate () [0x0001d] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/Sync/src/Logos.UserEvents.Manager/UserEventManager.cs:212

Expected behavior when working offline is quick exit without attempting (and waiting for error timeout of) user event sync.

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Posts 2631
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Mar 28 2017 12:37 PM

Hi Keep Smiling,

I've let the team know about this.

Posts 2631
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 3 2017 12:58 PM

Keep Smiling,

We've been unable to reproduce this error in house. Are you still experiencing this problem?

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Apr 3 2017 4:24 PM

Philana R. Crouch:
Are you still experiencing this problem?

Yes, screen shot shows Logos 7.5 SR-1 (7.5.0.0045) on OS X 10.10.5 is offline (does not have sync arrows) while Logos.log has many sync errors:

Logos.log file includes AppStartupModel status change after clicking "Work Offline"

2017-04-02 15:26:59.3380 |  INFO | 1 | AppStartupModel | Changing status from UnableToConnect to PreparingLibrary. 

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Posts 2631
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 4 2017 8:47 AM

What does your error log show?

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 5 2017 4:31 PM

Philana R. Crouch:

What does your error log show?

Zip file includes Logos.log and LogosError.log that shows sync errors after clicking "Work Offline" when unable to connect:

4186.Archive_Sync_Error_Working_Offline.zip

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Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, May 12 2017 2:00 PM

After waiting for a non-responding search, found errors waiting for user sync when Logos 7.6 had "Work Offline" clicked and WiFi is turned off. Living and learning to change Use Internet to No for responsive offline use. When program setting USe Internet is Yes, then Logos 7.6 on OS X 10.10 continues to attempt sync even though "Work Offline" was clicked when application was launched.

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