[BUG] Rebuild Index does nothing

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This post has 35 Replies | 3 Followers

Posts 744
Armin | Forum Activity | Posted: Tue, Apr 11 2017 2:56 AM

I purchased and downloaded some additional resources but the indexing did not start. When I manually used the comment "Rebuild Index", still nothing happened. Here is the log:

0045.LogosLogs.eberlein.20170411-135230.zip

Do I have to delete the folder with the index to convince Logos to start reindexing?

PS: Rebooting my Mac did not help either.

Posts 24930
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Apr 11 2017 3:10 AM

The Indexer is not starting for some reason. Someone more knowledgeable should come along and help you

Note: moving to Desktop Beta forum as this is a beta version

Dave
===

Windows & Android

Posts 744
Armin | Forum Activity | Replied: Tue, Apr 11 2017 3:51 AM

How bad / dangerous would it be for me to delete the index folder?

Posts 744
Armin | Forum Activity | Replied: Tue, Apr 11 2017 4:45 AM

I tried it out: I deleted the Index folder and restarted Logos. Although the folder gets re-created, the indexer does not start, even with the "Rebuild index" command. Also reinstalling Logos on my Mac did not help.  Sad

Posts 2084
LogosEmployee

Thanks for the report. This is a bug on Mac with starting up the indexer. It should be fixed in next week's beta release.

Posts 744
Armin | Forum Activity | Replied: Tue, Apr 11 2017 9:23 AM

Thanks, Andrew, for your reply. I tried to go back to the last stable version but it won't let me due to incompatibility. Is there a way for me to install an earlier beta version? Right now, no search shows any results. 

Posts 244
LogosEmployee
Ryan Gano (Faithlife) | Forum Activity | Replied: Tue, Apr 11 2017 9:43 AM

Armin:

Thanks, Andrew, for your reply. I tried to go back to the last stable version but it won't let me due to incompatibility. Is there a way for me to install an earlier beta version? Right now, no search shows any results. 

Armin,

There is not an easy way to get back to an earlier build. I'll reach out to you directly via email about this issue.

Ryan

Posts 744
Armin | Forum Activity | Replied: Tue, Apr 11 2017 10:32 AM

Excellent! Many thanks for your great service.

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Apr 12 2017 8:40 AM

Armin:

Excellent! Many thanks for your great service.

Armin,

I just wanted to make sure everything worked ok? You'll want to remember to reset your update channel to get the next beta release.

Posts 744
Armin | Forum Activity | Replied: Wed, Apr 12 2017 10:06 PM

Hi Philana,

I really appreciate your watchful eye on the forum and the problems being reported. You make a real difference to the way your customers' problems are being addressed. 

Yes, I am up and running again. Amazing how your team created an entire build just for me to get back on track. Superb service.

Armin

Posts 570
HansK | Forum Activity | Replied: Thu, Apr 13 2017 9:54 PM

This morning, after downloading a course I bought, the indexer does not start.

This is my indexer.log (whole):

Stacktrace:

at <unknown> <0xffffffff>
at System.Linq.Enumerable.SingleOrDefault<T_REF> (System.Collections.Generic.IEnumerable`1<T_REF>,System.Func`2<T_REF, bool>) [0x0002f] in /Users/ccservice/External/mono-source/external/referencesource/System.Core/System/Linq/Enumerable.cs:1095
at LDLS4.Indexer.Logos4ApplicationUtility.SetPerformanceTestFromCommandLine (string[]) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Beta-Ship/DigitalLibrary/src/LDLS4.Indexer/Logos4ApplicationUtility.cs:493
at (wrapper native-to-managed) LDLS4.Indexer.Logos4ApplicationUtility.SetPerformanceTestFromCommandLine (string[],System.Exception&) <IL 0x00018, 0xffffffff>

Native stacktrace:

/* content deleted as it is lengthy & unnecessary */

I am on the latest beta for Mac.

Just a thought: I think a certain Jenkins is causing this :-)

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

Posts 24930
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Apr 13 2017 10:09 PM

Hans K:
This morning, after downloading a course I bought, the indexer does not start.

Yes, you have the same problem; which will be fixed (by JenkinsSmile) in the next beta.

Dave
===

Windows & Android

Posts 853
Michael McLane | Forum Activity | Replied: Fri, Apr 14 2017 12:40 PM

I just discovered that I have this bug also. However, all my searching seemed to be going fine the last couple of days. Then, today, I get no results in my searches. Friday is a bad day to figure this out. Oh, well. My index files are only a couple of MB's. I did get some new resources yesterday and today.

I hope that beta comes out soon.

Posts 244
LogosEmployee
Ryan Gano (Faithlife) | Forum Activity | Replied: Fri, Apr 14 2017 1:12 PM

This is the installer link I sent to Armin earlier this week. It has fixed his installer issue and should correct the issue for other users as well.

NOTE: Because this build went through limited testing I recommend that you wait for the official beta (expected early next week). However, if you've lost your search capabilities and really need them before next week you can install this build.

http://downloads.logoscdn.com/LBS7/InstallerLatestBuild/7.6.0.0017/LogosMac.dmg

Ryan

Posts 853
Michael McLane | Forum Activity | Replied: Fri, Apr 14 2017 1:13 PM

Update: I have this on two machines, both running the beta. Though I think I installed the beta on Monday and I was doing searches and WS, etc all week. Everything was fine until this morning. I did have some pre-pubs download overnight and bought something this morning. That is when I noticed the indexer was not working. It seems like it deleted the old index. Bible index too.

Posts 853
Michael McLane | Forum Activity | Replied: Fri, Apr 14 2017 1:15 PM

Ryan Gano (Faithlife):
NOTE: Because this build went through limited testing I recommend that you wait for the official beta (expected early next week). However, if you've lost your search capabilities and really need them before next week you can install this build.

Thanks, I will give it a shot on one installation. Much appreciated!

Posts 570
HansK | Forum Activity | Replied: Sat, Apr 15 2017 1:21 AM

Ryan Gano (Faithlife):

This is the installer link I sent to Armin earlier this week. It has fixed his installer issue and should correct the issue for other users as well.

Thanks Ryan, this build worked for me.

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 17 2017 12:26 PM

This issue with the indexer should now be fixed with 7.6 Beta 4 (7.6.0.0020).

Posts 533
Jonathan Burke | Forum Activity | Replied: Sun, Apr 23 2017 6:43 AM

I installed this beta version to try and fix the indexing issue I was having with the main build (the rebuild index command wasn't working either). Unfortunately it hasn't solved the issue; the index is still stalling at about 57%.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 533
Jonathan Burke | Forum Activity | Replied: Sun, Apr 23 2017 8:22 AM

I ran it again and it stopped at 57% again. Here are the last lines of the index log.

2017-04-23 23:03:40.1654 19 Info WindowsIndexerProgress 7,774 of 7,994 resources indexed; current phase progress is 57.0%
2017-04-23 23:03:41.1118 19 Info WindowsIndexerProgress 7,775 of 7,994 resources indexed; current phase progress is 57.0%
2017-04-23 23:03:53.8868 19 Warn LogosResourceIndexer Ignored 2 invalid references for 'pseud' in LLS:ZIBBCNT04 (out of 107 total; 1%).
2017-04-23 23:03:53.8908 19 Warn LogosResourceIndexer Ignored 1 invalid reference for 'af' in LLS:ZIBBCNT04 (out of 40 total; 2%).
2017-04-23 23:03:53.8963 19 Warn LogosResourceIndexer Ignored 4 invalid references for 'josw' in LLS:ZIBBCNT04 (out of 52 total; 7%).
2017-04-23 23:03:53.9013 19 Warn LogosResourceIndexer Ignored 1 invalid reference for 'justinmartyr' in LLS:ZIBBCNT04 (out of 3 total; 33%).
2017-04-23 23:03:53.9048 19 Warn LogosResourceIndexer Ignored 5 invalid references for 'josl' in LLS:ZIBBCNT04 (out of 59 total; 8%).

Here are the last lines of the Logos.log.

2017-04-23 21:54:54.6812 11 Info ResourceCollectionManager (Timed) Updating collection cache.
2017-04-23 21:54:54.8252 11 Info ResourceCollectionManager (140ms) Updating collection cache.
2017-04-23 21:57:46.5247 1 Info LDLS4.AppModel App is now idle.
2017-04-23 23:08:26.5636 1 Info MainWindow MainWindow activated.
2017-04-23 23:08:26.5796 1 Info LDLS4.AppModel App is no longer idle.
2017-04-23 23:08:26.5866 21 Info SyncManager Requesting sync on all sync clients
2017-04-23 23:08:26.7777 21 Info SyncManager Finished requesting sync on all sync clients.
2017-04-23 23:13:26.5797 1 Info LDLS4.AppModel App is now idle.

There was no entry in the error log.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

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