[BUG] Rebuild Index does nothing

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Dave Hooton | Forum Activity | Replied: Mon, Apr 24 2017 2:46 AM

Jonathan Burke:
I ran it again and it stopped at 57% again. Here are the last lines of the index log.

I'd like the full indexer log file. Compress/zip it and upload using the paperclip icon. How much free disk space have you got?

Dave
===

Windows & Android

Posts 533
Jonathan Burke | Forum Activity | Replied: Mon, Apr 24 2017 2:57 AM

Yeah the disk space is the first thing I checked; 22GB free. Might be a bit low?2273.LogosIndexer.rar

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 2517
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Philana R. Crouch | Forum Activity | Replied: Mon, Apr 24 2017 10:43 AM

Jonathan Burke:

I ran it again and it stopped at 57% again. Here are the last lines of the index log.

2017-04-23 23:03:40.1654 19 Info WindowsIndexerProgress 7,774 of 7,994 resources indexed; current phase progress is 57.0%
2017-04-23 23:03:41.1118 19 Info WindowsIndexerProgress 7,775 of 7,994 resources indexed; current phase progress is 57.0%
2017-04-23 23:03:53.8868 19 Warn LogosResourceIndexer Ignored 2 invalid references for 'pseud' in LLS:ZIBBCNT04 (out of 107 total; 1%).
2017-04-23 23:03:53.8908 19 Warn LogosResourceIndexer Ignored 1 invalid reference for 'af' in LLS:ZIBBCNT04 (out of 40 total; 2%).
2017-04-23 23:03:53.8963 19 Warn LogosResourceIndexer Ignored 4 invalid references for 'josw' in LLS:ZIBBCNT04 (out of 52 total; 7%).
2017-04-23 23:03:53.9013 19 Warn LogosResourceIndexer Ignored 1 invalid reference for 'justinmartyr' in LLS:ZIBBCNT04 (out of 3 total; 33%).
2017-04-23 23:03:53.9048 19 Warn LogosResourceIndexer Ignored 5 invalid references for 'josl' in LLS:ZIBBCNT04 (out of 59 total; 8%).

Here are the last lines of the Logos.log.

2017-04-23 21:54:54.6812 11 Info ResourceCollectionManager (Timed) Updating collection cache.
2017-04-23 21:54:54.8252 11 Info ResourceCollectionManager (140ms) Updating collection cache.
2017-04-23 21:57:46.5247 1 Info LDLS4.AppModel App is now idle.
2017-04-23 23:08:26.5636 1 Info MainWindow MainWindow activated.
2017-04-23 23:08:26.5796 1 Info LDLS4.AppModel App is no longer idle.
2017-04-23 23:08:26.5866 21 Info SyncManager Requesting sync on all sync clients
2017-04-23 23:08:26.7777 21 Info SyncManager Finished requesting sync on all sync clients.
2017-04-23 23:13:26.5797 1 Info LDLS4.AppModel App is now idle.

There was no entry in the error log.

Jonathan,

Can you try the new version released today? It's 7.6 RC-1 (7.6.0.0024).

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 24 2017 11:50 AM

Hey Jonathan,

I realize my last comment was a bit confusing. I was trying to find out if you had already updated to 7.6 RC-1 and if the problem had still persisted. If you have not reindexed, please wait until we learn more so your system doesn't get slowed down by reindexing your entire library. 

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Apr 24 2017 1:33 PM

Jonathan Burke:

Yeah the disk space is the first thing I checked; 22GB free. Might be a bit low?2273.LogosIndexer.rar

Hi Jonathan,

After doing some investigating this is likely an issue of some bad resource downloads. You’ll need to delete the resources and launch the app while working offline. While offline your library should start indexing. When you work online again, you should be able to download the resources again. Here are the steps you’ll want to take. 

1. Close the app

2. Open File Explorer and type %localappdata% 

3. Navigate to Logos > Data > folder with a random name > Resource Manager > Resources

4. Delete the following files: LLS:ZIBBCNT02, LLS:ZIBBCNT03, LLS:1.0.15, LLS:ZIBBCNT04

5. Launch the app holding the CTRL key down and choose Work Offline

6. It should start indexing again. 

7. If that works and indexing completes you can launch the app again working online and the resources should download again (you might need to use the command “update resources”).

Please let us know if this fixes things.

Blessings,

Philana

Posts 533
Jonathan Burke | Forum Activity | Replied: Mon, Apr 24 2017 8:52 PM

Thanks that's very useful, I appreciate the detailed response. I'll get to this today.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 533
Jonathan Burke | Forum Activity | Replied: Mon, Apr 24 2017 9:15 PM

Philana R. Crouch:
4. Delete the following files: LLS:ZIBBCNT02, LLS:ZIBBCNT03, LLS:1.0.15, LLS:ZIBBCNT04

Ok first problem, I can't find those resources in my folder.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

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Ryan Gano (Faithlife) | Forum Activity | Replied: Tue, Apr 25 2017 7:38 AM

Jonathan Burke:

Philana R. Crouch:
4. Delete the following files: LLS:ZIBBCNT02, LLS:ZIBBCNT03, LLS:1.0.15, LLS:ZIBBCNT04

Ok first problem, I can't find those resources in my folder.

Sorry, that was the list of internal ids and not the list of file names. Here's the list of filenames:

LLS:ZIBBCNT02 - ZIBBCNT02.logos4
LLS:ZIBBCNT03 - ZIBBCNT03.logos4
LLS:1.0.15 - WSKJV.logos4
LLS:ZIBBCNT04 - ZIBBCNT04.logos4

The files should all be located in E:\_Logos\Logos\Data\3rzeo2jl.vtl\ResourceManager\Resources

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Apr 25 2017 9:42 AM

Ok I deleted those resources, started Logos offline, and ran the indexer again. It stopped at 57% as before.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 25 2017 9:48 AM

Hey Jonathan,

Can you please upload your logs? If you could zip the folder and upload it so we can take a look.

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 25 2017 10:35 AM

Jonathan Burke:

Ok I deleted those resources, started Logos offline, and ran the indexer again. It stopped at 57% as before.

Jonathan,

Someone from CS will reach out and connect with you. They have a way to look for corrupted resources. Normally they don't do this with Beta installs. If this happens again its best to contact CS rather than switching to the beta channel.

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Apr 25 2017 3:54 PM

Thanks, here are my logs.

8117.Logos Log Files.rar

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 25 2017 4:04 PM

Hi Jonathan,

It looks like there are other corrupt files. If you could repeat the process but delete the following files:

WIVUMORPH.logos4

ZIBBCOT05.logos4

ZNIBD.logos4

ZIBBCOT04.logos4

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Apr 25 2017 4:28 PM

Jonathan Burke:

Thanks, here are my logs.

8117.Logos Log Files.rar

Jonathan,

How large is your Hard Drive and how much space do you have free?

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Apr 25 2017 6:01 PM

Thanks, I have deleted those files and I am now rebuilding the index. The drive is 256GB with 71GB free.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

Posts 533
Jonathan Burke | Forum Activity | Replied: Tue, Apr 25 2017 9:56 PM

Success, this time the index rebuilt perfectly, with no halts.  i'll now re-download the deleted files.

Win 7 x64 | Core i7 3770K | 32GB RAM | GTX 750 Ti 2GB | Crucial m4 256GB SSD (system) | Crucial m4 256GB SSD (Logos) | WD Black 1.5 TB (storage) | WD Red 3 TB x 3 (storage) | HP w2408h 24" | First F301GD Live 30"

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