I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool. This is very frustrating since i cannot export any image!! The whole point of Logos is quick and efficient work.
Hi Jeffrey - and welcome to the forums
Jeffrey Haskins:I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool.
Can you give some specific examples?
I have seen this sort of thing occasionally but I tried just now and it worked fine
From within the media tool
clicking on the first image resulted in this after a few seconds
Graham
Jeffrey Haskins:/Users/jeffreyhaskins/Desktop/Screen Shot 2017-04-12 at 15.34.07.png
Sorry I can't see that - please upload in a reply using the paperclip icon.
Jeffrey Haskins:but photos do not load
Just tried with a photo
and it also works fine
That's good. However, it doesn't work for me.
Jeffrey Haskins: That's good. However, it doesn't work for me.
With the media item you show in your picture I can reproduce the same problem
My logfile attached to, hopefully, help Faithlife in tracking this problem down
4812.Logos.log
Graham Criddle: Jeffrey Haskins: That's good. However, it doesn't work for me. With the media item you show in your picture I can reproduce the same problem My logfile attached to, hopefully, help Faithlife in tracking this problem down 4812.Logos.log
I can also duplicate this issue with this image.
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Jeffrey Haskins: I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool. This is very frustrating since i cannot export any image!! The whole point of Logos is quick and efficient work.
Hey Jeffrey! Thank you for reporting this. We've got a case open on this behavior and will add this thread to it. Thank you to everyone who has spent time to reproduce the issue as well.