Media search and media tool

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This post has 9 Replies | 2 Followers

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Jeff | Forum Activity | Posted: Wed, Apr 12 2017 4:27 AM

I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool.  This is very frustrating since i cannot export any image!! The whole point of Logos is quick and efficient work. 

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Graham Criddle | Forum Activity | Replied: Wed, Apr 12 2017 5:45 AM

Hi Jeffrey - and welcome to the forums

Jeffrey Haskins:
I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool.

Can you give some specific examples?

I have seen this sort of thing occasionally but I tried just now and it worked fine

From within the media tool

clicking on the first image resulted in this after a few seconds

Graham

Posts 4
Jeff | Forum Activity | Replied: Wed, Apr 12 2017 7:36 AM
/Users/jeffreyhaskins/Desktop/Screen Shot 2017-04-12 at 15.34.07.png For example, if i was to click on a picture, it will scroll and not load. Verses are fine, and some graphics are fine but photos do not load
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Graham Criddle | Forum Activity | Replied: Wed, Apr 12 2017 7:45 AM

Jeffrey Haskins:
/Users/jeffreyhaskins/Desktop/Screen Shot 2017-04-12 at 15.34.07.png

Sorry I can't see that - please upload in a reply using the paperclip icon.

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Graham Criddle | Forum Activity | Replied: Wed, Apr 12 2017 7:47 AM

Jeffrey Haskins:
but photos do not load

Just tried with a photo

and it also works fine

Posts 4
Jeff | Forum Activity | Replied: Wed, Apr 12 2017 7:48 AM

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Jeff | Forum Activity | Replied: Wed, Apr 12 2017 7:48 AM

That's good. However, it doesn't work for me.

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Graham Criddle | Forum Activity | Replied: Wed, Apr 12 2017 8:01 AM

Jeffrey Haskins:

That's good. However, it doesn't work for me.

With the media item you show in your picture I can reproduce the same problem

My logfile attached to, hopefully, help Faithlife in tracking this problem down

4812.Logos.log

Posts 177
Andrew Zoll | Forum Activity | Replied: Wed, Apr 12 2017 2:36 PM

Graham Criddle:

Jeffrey Haskins:

That's good. However, it doesn't work for me.

With the media item you show in your picture I can reproduce the same problem

My logfile attached to, hopefully, help Faithlife in tracking this problem down

4812.Logos.log

I can also duplicate this issue with this image.

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Brandyn Whittington | Forum Activity | Replied: Wed, Apr 12 2017 4:17 PM

Jeffrey Haskins:

I am having major issues with the media search and media tool. When I do a media search and click on an image which is then supposed to open in the media browser, it just doesn't do it. I have waited five minutes now for the image to open. The same thing happens if I use the media tool.  This is very frustrating since i cannot export any image!! The whole point of Logos is quick and efficient work. 

Hey Jeffrey! Thank you for reporting this. We've got a case open on this behavior and will add this thread to it. Thank you to everyone who has spent time to reproduce the issue as well. 

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