Logos 7.6 for Mac Cannot Export Sermon to PowerPoint

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This post has 9 Replies | 1 Follower

Posts 13
Rob Westwood-Payne | Forum Activity | Posted: Wed, May 3 2017 6:20 AM

I cannot export my sermon to PowerPoint, either fully rendered or editable text. I simply get the error returned, 'Sorry! We were unable to export your sermon to PowerPoint'.

I can export Bible verses from a Bible via visual copy to PowerPoint.

Any ideas, please?

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iMac (21.5-inch, Late 2013) running MacOS Sierra 10.12.4

Logos 7 for Mac - 7.6.0.0027 (updated today, which suggests the update might be the problem)

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Posts 13
Rob Westwood-Payne | Forum Activity | Replied: Wed, May 3 2017 6:21 AM

5633.LogosLogs.robwestwood-payne.20170503-135757.zip

Here is the sample log taken whilst trying to export to PP

Posts 2577
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 3 2017 8:19 AM

Hi Rob,

I've reproduced this and will write up a case.

Posts 13
Rob Westwood-Payne | Forum Activity | Replied: Wed, May 3 2017 8:25 AM

Thanks Philana.

Any clue on a timeline please? I'm hoping for some PP through Logos for Sunday's worship!

I've updated my Update Channel to Beta in the program in keen anticipation!

For your interest (and in case it helps), I have the same problem now on another Mac running 7.5.0045 - it appears 7.6 changes something in the Library which then infects the whole Library, regardless of the software version you are running.

Posts 93
Robert C. Beckman Jr. | Forum Activity | Replied: Wed, May 3 2017 9:03 AM

I'm having the same issue. It's still Wednesday but as they say...Sunday's coming.

Thanks

Posts 13
Rob Westwood-Payne | Forum Activity | Replied: Wed, May 3 2017 9:07 AM

Quite!!

Posts 2577
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 3 2017 9:10 AM

Rob Westwood-Payne:

Thanks Philana.

Any clue on a timeline please? I'm hoping for some PP through Logos for Sunday's worship!

I've updated my Update Channel to Beta in the program in keen anticipation!

For your interest (and in case it helps), I have the same problem now on another Mac running 7.5.0045 - it appears 7.6 changes something in the Library which then infects the whole Library, regardless of the software version you are running.

Rob,

We're looking into this. We'll get it fixed as soon as possible. 

Posts 29
Lourens de Jager | Forum Activity | Replied: Wed, May 3 2017 9:14 AM

It's not just on Mac, I'm on Windows 10 and have the same problem.

Posts 216
LogosEmployee

This error is related to a problem with a content delivery network we use. It's affecting more than just sermon export. We're working with the provider to resolve the issue quickly, and you can track this outage at http://status.faithlife.com/.

Posts 13
Rob Westwood-Payne | Forum Activity | Replied: Wed, May 3 2017 10:00 AM

Thanks Philana and Jacob for the updates.

Jacob - that makes sense, as I am sure I did manage to export a sermon to PowerPoint earlier in the day. It must have been before the outage.

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