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Ken Sabol | Forum Activity | Posted: Mon, Jun 12 2017 4:33 PM

Hi,

We are having problems with the Proclaim sermon recording where it will randomly skip short segments (often only one or two words) of the sermon recording. If we record directly with Audacity using the same audio input Proclaim is receiving, the Audacity recording does not have the skipping.

After we record the sermon in Proclaim, we use Audacity to trim the edges and add an intro: download raw audio from Proclaim, import to Audacity, export as .mp3.

Any ideas as to what could be causing this? I have attached a short example.

Thanks!

Ken

Posts 3390
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Jun 12 2017 4:55 PM

Ken, are you recording on Mac or Windows? If you can identify a recording that has the issue and use the Help menu to save the logs and attach them to this thread we can diagnose further. Proclaim automatically saves logs for the last 10 sessions of the app.

Posts 3
Ken Sabol | Forum Activity | Replied: Mon, Jun 12 2017 5:16 PM

Recording on Windows 10. I don't have the access to the computer until Sunday or Monday, I will post the log files then.

Posts 3
Ken Sabol | Forum Activity | Replied: Mon, Jun 19 2017 3:09 PM

Scott, I've attached the log files. We have had the skipping every week. I also confirmed, the skipping is present in the raw audio file saved directly from Proclaim, it's not being caused by the post processing.

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