Bug; Unable to fast scroll on many books using bottom bar

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Into Grace | Forum Activity | Posted: Sun, Jun 25 2017 9:29 PM

On about 50% (estimate) of my books, I'm unable to use the bottom bar to fast scroll to a particular section of a book. For example, while I don't need it for the ESV, it works as designed. Can someone else please replicate this problem? Thank you.

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JT (alabama24) | Forum Activity | Replied: Mon, Jun 26 2017 4:19 AM

Can you give some specific examples of resources for which it doesn't work? What device & app?

OSX & iOS | Logs |  Install

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Brandyn Whittington | Forum Activity | Replied: Mon, Jun 26 2017 11:15 AM

Hey Into Grace! As alabam24 said, we'd need the books themselves, version of the app, device, etc. to get an idea of the enviorenment we'd need to recreate to see if we can pinpoint this behavior. In your follow up, or in the future, you'll want to see our post on reporting a bug to see exactly what information we're looking for. 

While the post does focus on using the Report a Problem feature in the app, when posting here, all the same information will help us immensely.

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Graham Criddle | Forum Activity | Replied: Mon, Jun 26 2017 11:21 AM

The book shown in the screenshot above is

Assuming this is one of the books where the problem is seen, I can't reproduce the issue using the Bible app (5.12.2) on my iPad 

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Brandyn Whittington | Forum Activity | Replied: Mon, Jun 26 2017 11:40 AM

Graham Criddle:

The book shown in the screenshot above is

Assuming this is one of the books where the problem is seen, I can't reproduce the issue using the Bible app (5.12.2) on my iPad 

Thank you so much Graham!

Into Grace:

On about 50% (estimate) of my books, I'm unable to use the bottom bar to fast scroll to a particular section of a book. For example, while I don't need it for the ESV, it works as designed. Can someone else please replicate this problem? Thank you.

Into Grace, I'd also like to ask is the resource in question downloaded to the device? If so, we have an open case regarding the behavior. If not, please let us know as many details as mentioned in my earlier post and we'll investigate!

Posts 640
Into Grace | Forum Activity | Replied: Mon, Jun 26 2017 5:50 PM

I apologize for reporting a bug and not following up. Here is additional information:

App version: 5.15.2 (5.15.2.0192)
Most apps that I own have this bug. All these books have been downloaded to my IPad Pro 9.7. Here are a few:

Anchor Yale Bible Dictionary
International Standard Bible Encyclopedia
Greek Grammar Beyond the Basics
New International Dictionary of New Testament Theology and Exegesis
Baker Encyclopedia of Christian Apologetics

Thank you all!

Posts 640
Into Grace | Forum Activity | Replied: Mon, Jun 26 2017 5:55 PM

Graham Criddle:

The book shown in the screenshot above is

Assuming this is one of the books where the problem is seen, I can't reproduce the issue using the Bible app (5.12.2) on my iPad 

Hi Graham,

I experience the bug with this book downloaded. I deleted the book and opened it and the bug was no longer present. 

Thanks again.

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Brandyn Whittington | Forum Activity | Replied: Wed, Jun 28 2017 8:26 AM

Into Grace:

Graham Criddle:

The book shown in the screenshot above is

Assuming this is one of the books where the problem is seen, I can't reproduce the issue using the Bible app (5.12.2) on my iPad 

Hi Graham,

I experience the bug with this book downloaded. I deleted the book and opened it and the bug was no longer present. 

Thanks again.

A quick update for you! We've solved this internally and the fix should be available in the current beta. If you don't want to jump to the beta, no worries! It should be in the next stable release of the app. Thanks for your patience on this, we greatly appreciate it. 

Posts 640
Into Grace | Forum Activity | Replied: Wed, Jun 28 2017 11:10 AM

Brandyn Whittington:

Into Grace:

Graham Criddle:

The book shown in the screenshot above is

Assuming this is one of the books where the problem is seen, I can't reproduce the issue using the Bible app (5.12.2) on my iPad 

Hi Graham,

I experience the bug with this book downloaded. I deleted the book and opened it and the bug was no longer present. 

Thanks again.

A quick update for you! We've solved this internally and the fix should be available in the current beta. If you don't want to jump to the beta, no worries! It should be in the next stable release of the app. Thanks for your patience on this, we greatly appreciate it. 

Thanks, Brandyn. I look forward to the next stable update. Keep up the good work.

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