[BUG] Erratic highlighting on iPad Pro

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This post has 6 Replies | 1 Follower

Posts 968
Armin | Forum Activity | Posted: Tue, Jul 11 2017 6:47 AM

I reported this bug previously on the old forum:


Unfortunately, the problem still occurs on my iPad Pro. I had hoped that after 9 months of reporting it, it would be fixed.


Posts 32
Carla S. | Forum Activity | Replied: Wed, Jul 12 2017 7:02 AM

Hi Armin, I am sorry to hear that this issue persists for you.  We are having a difficult time reproducing all that you have reported in that forum thread. We need to know exactly what you are doing, and how you are doing it, that is not showing in the log files that were sent to us.  Would it be possible for you to create a video of the actions that you are taking, and show us the issues as you have described?  This would be of great help to us to identify the issue and get started on resolving this.  We will also need to see a screenshot (or include this in your video) of your app settings (both the main menu settings as well as the settings in the book) so that we can see what shows there that may be affecting the process.  You can send that video to us at MobileSupport@faithlife.com and include any other description or information for this issue in the body of the email.  Thank you so much for your assistance in helping us get this issue identified.  We look forward to hearing from you on this matter.

Posts 968
Armin | Forum Activity | Replied: Wed, Jul 12 2017 10:37 AM

Hi Carla,

I will try to record the behavior. However, as it occurs sporadically, it might take me a few days.


Posts 968
Armin | Forum Activity | Replied: Thu, Jul 13 2017 7:17 AM

Hi Carla,

I sent you an e-mail with a link to a video. I hope this helps you track down the issue.


Posts 19
David Gayle Woods | Forum Activity | Replied: Thu, Jul 13 2017 11:21 AM

I have the same problem. Trying to slelect text, it will not give the handles to move to determine what should be selected. In the past I could change the orientation of the device, or maybe change how much of the screen the app was sharing with another to get the highlighting to copy text to work right. But now, if it is acting up, I have to close and restart the app.

Posts 28700
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Jul 13 2017 11:34 AM

David Gayle Woods:
I have the same problem.

Your issue may or may not be related. Please create a new thread, explain the issue clearly, providing appropriate details. You should follow Carla's advice. 

OSX & iOS | Logs |  Install

Posts 968
Armin | Forum Activity | Replied: Wed, Sep 27 2017 10:03 AM

Soon it will be ONE year since I initially reported this problem in the old Forum. Is there any update on this?

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