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Posts 32
Mike Cleveland | Forum Activity | Posted: Fri, Jul 14 2017 8:21 PM

Greetings, first day on the FSB Bible app for Ipad, and I'm wanting to know where I can find the linked (but locked) resources, such as:

LBG:C

NIDNTT

Posts 1394
James Taylor | Forum Activity | Replied: Fri, Jul 14 2017 8:36 PM

Mike Cleveland:

 where I can find the linked (but locked) resources, such as:

LBG:C

NIDNTT

you would have to purchase those at logos.com

Those are the abbreviations for the Lexham Bible Guides,

https://www.logos.com/product/27493/lexham-bible-guides-pauls-letters-collection

and New International Dictionary of New Testament Theology

https://www.logos.com/product/5463/new-international-dictionary-of-new-testament-theology

Logos 8  | Dell Inspiron 7373 | Windows 10 Pro 64, i7, 16GB, SSD | iPhone X | iMac 27" i7, 16GB, SSD | OS 10.13

Posts 27766
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Jul 15 2017 4:48 AM

Mike Cleveland:
I'm wanting to know where I can find the linked (but locked) resources

If they are locked, it means that you don't own them... or more directly: The account you are using doesn't own them. I noticed that you have two different accounts. You have posted several times in the past 24 hours, but you have two different post counts. This tells me that you have two accounts. If you SHOULD own the resource but don't, it is because you are signed in to the wrong account. 

OSX & iOS | Logs |  Install

Posts 32
Mike Cleveland | Forum Activity | Replied: Sat, Jul 15 2017 5:35 AM

Ah ok I did not remember I had another account, will try to find it and check resources. Thank you. 

Posts 32
Mike Cleveland | Forum Activity | Replied: Sat, Jul 15 2017 5:36 AM

Thank you very much.

Posts 4662
Forum MVP
Mike Binks | Forum Activity | Replied: Mon, Jul 17 2017 10:59 AM

If you contact Faithlife they should be able to assist you in merging your libraries and closing one of the accounts.

If you can only sign into one account it will help stop repeat offending.

Posts 301
LogosEmployee
Brandyn Whittington | Forum Activity | Replied: Tue, Jul 18 2017 5:16 PM

Mike Cleveland:

Ah ok I did not remember I had another account, will try to find it and check resources. Thank you. 

Hey Mike! I went ahead and reviewed your account and it doesn't look like you've reached out to us yet! In order to verify everything, we'll want to speak with you directly. Please call us at 1-800-875-6467, from 6 AM to 6 PM PST, Mon-Sat, or go ahead and email us at customerservice@faithlife.com and we can help get this situation squared away for you. 

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