Grant Osborne Commentary for Galatians - Missing on Mobile

Page 1 of 1 (5 items)
This post has 4 Replies | 0 Followers

Posts 4185
Mattillo | Forum Activity | Posted: Fri, Jul 21 2017 12:10 PM

This book shipped 2 days ago and downloaded just fine onto my desktop but as of just now, it is still not showing in mobile.  I have tried a rebuild index.  Usually it can take up to a day to show on mobile.  Just checking if this is an oversight or not.  Thank you

Posts 5495
DIsciple II | Forum Activity | Replied: Fri, Jul 21 2017 4:28 PM

bump ....

Posts 32
LogosEmployee
Carla S. | Forum Activity | Replied: Mon, Jul 24 2017 12:21 PM

Hi Matillo,

I am sorry to hear that you are having trouble getting the Galatians Verse by Verse (Grant Osborne NT Commentary Series) onto your mobile device. We appreciate you and our other customers that use their resources on mobile devices and want to make sure that we explain this for you so that you know why this book is not currently found on mobile.  New resources are delayed in uploading to the mobile resources server and can often take a week or longer before they will appear on mobile.  This is just a matter of timing as to when they are released and when the sync to our mobile server is completed.  I apologize that this was not communicated to you on the product page or in the forums.  Please let us know if you need anything further.  

Posts 32
LogosEmployee
Carla S. | Forum Activity | Replied: Tue, Jul 25 2017 10:54 AM

I just received word that the indexer for the mobile resources has run and that resource should now be available for you to access.  If that is not the case, please see our support pages at https://www.logos.com/support/bible/iphone/missing-resources or https://www.logos.com/support/bible/android/missing-resources to resolve this missing resource issue for you.  

Posts 5495
DIsciple II | Forum Activity | Replied: Wed, Jul 26 2017 1:42 PM

I can see it now Carla, thankyou for following through on this, hopefully Matillo now has it also

Page 1 of 1 (5 items) | RSS