Updated Presentation Title Updates Not Always Sticking

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Timothy Smith | Forum Activity | Posted: Sat, Jul 22 2017 10:00 AM

Sometimes, when I update a presentation title and sync my presentation, that title is not saved. I need to be able to update the title for a presentation, sync it, and have it stick consistently, please.

The bug doesn't always happen. Here's a list of the steps used to reproduce the bug that is preventing the title from updating:

Step 1: Choose File -> New -> Blank Presentation

Step 2: Set up the presentation Title and slides. Sync to save changes.

Step 3: Choose File -> Open Recent, and open a presentation OTHER THAN the one created in Step 2.

Step 4: Choose File -> Open Recent, and re-open the presentation created in Step 2, above.

Step 5: Change the presentation title, and sync the changes.

Step 6: Choose File -> Open Recent, and open a presentation OTHER THAN the one created in Step 2.

Step 7. Choose File -> Open Recent, and re-open the presentation created in Step 2, above. Please notice the updated title will not have stuck.

** It's worth noting that although I used a blank presentation to replicate this error above the presentation doesn't have to be a new blank one. The main thing that seems to be causing this is updating the presentation title (and nothing else), syncing the changes, and switching away to another presentation. There is something preventing the updated title from sticking.

Thanks,
Tim

Mac OSX 10.10.5

Proclaim Version: 2.3.0.0021

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Christian Villapando | Forum Activity | Replied: Tue, Jul 25 2017 2:47 PM

Hello Timothy,

Thank you very much for the logs and the information. I apologize for the trouble you have experiencing with this. Does this happen repeatedly with the same specific presentation or does this happen continuously with all new presentations being created? Also we'll do our best to investigate this for you. 

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Timothy Smith | Forum Activity | Replied: Tue, Jul 25 2017 6:49 PM

Thank you, Christian.

This is not just a new presentation issue. I simply gave an example with a brand new presentation, but updating the title on any presentation and an immediate sync does not stick for me unless one of two things happen:

1. The 'return' key is pressed immediately after updating the title, and then the presentation is synced. I just figured this out by playing around with it.

2. A significant change is made in the presentation after the title is updated and then the presentation is synced.

Please let me know if you have any other questions.

Thanks,
Tim

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