Logos Shuts Down When Changing Layouts

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When I try to change to a saved layout, the program shuts down. Here are the logs.

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Dave Hooton | Forum Activity | Replied: Fri, Sep 1 2017 2:40 PM

It appears that the layout is corrupt. Restart Logos to a blank layout (hold CMD key) and try another layout.

Dave
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Windows 10 & Android 8

Posts 631
Randall Cue | Forum Activity | Replied: Fri, Sep 1 2017 2:43 PM

I'm using Mac. I contacted Logos tech and they did a screen share and could make no progress. They said the problem was with a program called mono and suggested I contact Apple tech which I did. There was nothing they could do because mono was not an Apple product. I hope some one has a simple solution for this problem.

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Graham Criddle | Forum Activity | Replied: Fri, Sep 1 2017 2:49 PM

Did you try Dave's suggestion?

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Dave Hooton | Forum Activity | Replied: Fri, Sep 1 2017 2:59 PM

Randall Cue:
They said the problem was with a program called mono and suggested I contact Apple tech which I did. There was nothing they could do because mono was not an Apple product.

The Logos/Faithlife Tech got it wrong. If my suggestion didn't work go back to Customer Service and another Tech!

Dave
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Windows 10 & Android 8

Posts 631
Randall Cue | Forum Activity | Replied: Fri, Sep 1 2017 3:07 PM

Thanks Dave, that seems to have been the problem.

Posts 631
Randall Cue | Forum Activity | Replied: Fri, Sep 1 2017 3:27 PM

Still crashes if I try to "close all panels." It is my Old Testament layouts that seemed to have caused the crashes, but I cannot figure out why.

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Dave Hooton | Forum Activity | Replied: Fri, Sep 1 2017 3:36 PM

Randall Cue:
It is my Old Testament layouts that seemed...

It's best to rebuild the layout(s). If it still crashes then upload logs as before.

Dave
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Windows 10 & Android 8

Posts 631
Randall Cue | Forum Activity | Replied: Sat, Sep 2 2017 5:11 AM

Dave Hooton:
It's best to rebuild the layout(s). If it still crashes then upload logs as before.

I hate to appear so ignorant, but what do you mean by rebuild the layout? Is there a command to enter into the command bar or do I just start from scratch making a layout? Thanks Dave.

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JT (alabama24) | Forum Activity | Replied: Sat, Sep 2 2017 5:41 AM

Randall Cue:
do I just start from scratch making a layout?

yes. Sometimes a layout will become corrupt, so it is best to "start from scratch."

macOS, iOS & iPadOS | Logs |  Install

Posts 631
Randall Cue | Forum Activity | Replied: Sat, Sep 2 2017 6:27 AM

Thanks, Alabama.

Posts 631

Hey guys, it's happening again. Here are the logs

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Sep 2 2017 3:42 PM

Randall Cue:
Hey guys, it's happening again. Here are the logs

Was that last layout one you built from scratch?

Is there any reson your Startup is Most Recent Layout - any rather than Most Recent Layout - local? i.e. do you want the updated layout from another installation of Logos?

Dave
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Windows 10 & Android 8

Posts 631
Randall Cue | Forum Activity | Replied: Sat, Sep 2 2017 3:51 PM

Yes the last layout was built from scratch. I didn't realize that I had my Startup set that way. I just changed it to local.

Posts 631
Randall Cue | Forum Activity | Replied: Sun, Sep 3 2017 4:43 AM

Dave, I may have inadvertently opened an old layout when I was checking things. I have eliminated all of my old layouts and am only using two that I have built from scratch. I'll watch this closely and post logs if there is another shut down. Thanks to you, Alabama, and Graham for all of your help.

Posts 631
Randall Cue | Forum Activity | Replied: Tue, Sep 5 2017 4:43 AM

I need to "publicly" thank Dave Hooton for his invaluable aid in solving my problem. He knew more that two levels of techs I spoke to at Logos. Graham Criddle and Alabama were also very helpful and encouraging. I hope all of you take advantage of the great help available on these forums.

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