Song Select not bringing up any songs in Proclaim

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This post has 14 Replies | 1 Follower

Posts 174
Bob Brannon | Forum Activity | Posted: Sat, Sep 2 2017 1:25 PM

For some reason today there must be a broken link or something as I'm getting no results for Song Select in Proclaim when searching for a song, just a message that an error has occurred.  How do I correct this in short order!?

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Jordan Sjodin | Forum Activity | Replied: Sat, Sep 2 2017 2:16 PM

Im not sure Bob. We did not change anything. Can you try logging in on SongSelects website and verify that you can get lyrics? If so you can copy and paste them into Proclaim fairly quickly as a last resort 

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Posts 174
Bob Brannon | Forum Activity | Replied: Sat, Sep 2 2017 2:29 PM

I am sorry, I must not have been clear, it doesn't matter what song title I enter, song select comes up empty with an error that says "There was an error getting results".    BTW, I am able to login to song select and get lyrics.

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Jordan Sjodin | Forum Activity | Replied: Sat, Sep 2 2017 6:16 PM

Well I guess I was saying if you are not getting results back, then you could try song selects site directly. Are you saying you don't see 'my songs' either? meaning this is more than a song select issue?

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Scott Alexander | Forum Activity | Replied: Sun, Sep 3 2017 8:04 AM

Bob, please use the Help menu to save your logs and post them here. They should include details about the error. 

Posts 174
Bob Brannon | Forum Activity | Replied: Sun, Sep 3 2017 3:08 PM

Here are the log files.  FYI, this is not a problem from one of my devices where I am in Proclaim directly.  The problem occurs on a tablet that has too little memory to run Proclaim well so I log onto our church computer from that tablet via Chrome Remote Desktop (Google Chrome) and then use Proclaim from there.  This message and the log files are being posted via these means too.1638.Proclaim Logs.zip

Posts 174
Bob Brannon | Forum Activity | Replied: Sun, Sep 3 2017 3:19 PM

Don't know if this could be the problem but I am logged into my Faithlife ID on my tablet and the church computer is logged into the church faithlife ID.

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Jordan Sjodin | Forum Activity | Replied: Sun, Sep 3 2017 3:42 PM

^ I think that's it. I believe song select want the accounts to be per user so I think we only sync the credentials between Faithlife user accounts not the whole group

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Posts 174
Bob Brannon | Forum Activity | Replied: Sun, Sep 10 2017 7:57 AM

Actually I discovered the problem is related to the church computer some how.  I just tried to bring up a new song and song select indicated the same problem.  Here are the log files.6318.Proclaim Logs.zip

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Scott Alexander | Forum Activity | Replied: Sun, Sep 10 2017 9:37 AM

Thanks for the logs, here is the message we're getting back from the SongSelect API - {"advice":"Token validation failed. The user does not have access to the requested resources.","problem":"token_revoked"}

Is a different user signed in to the church computer? Please try using the account menu to remove and relink your SongSelect account. 

Posts 174
Bob Brannon | Forum Activity | Replied: Thu, Sep 14 2017 10:27 AM

I'll check on this and get back to you.  Thanks!

Posts 174
Bob Brannon | Forum Activity | Replied: Fri, Sep 15 2017 2:50 PM

I guess I am dense but I can find no account menu at all nor a help page to find where the account menu is.  Help please?

Posts 174
Bob Brannon | Forum Activity | Replied: Fri, Sep 15 2017 2:55 PM

I see my problem.  There is no "account menu" precisely (I'm literal), but rather a drop down menu under my account picture.  I'll see if I can make this work.

Posts 174
Bob Brannon | Forum Activity | Replied: Fri, Sep 15 2017 3:10 PM

Got it.  Thanks for your help and forgive my thick headednessSad

Posts 3
Corey Menken | Forum Activity | Replied: Wed, Apr 15 2020 9:09 AM

I save our songs through Proclaim, and when I went to reuse a song we've done before, it wasn't in the system. Can anybody help with this? It would be greatly appreciated.

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