Logos crashes while highlighting

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Posts 135
Gene Britton | Forum Activity | Posted: Sat, Sep 23 2017 9:38 AM

I have MacBook Pro with Logos 7.  Which version, I will look up in 15 minutes when it reloads.  I have Now account which uses latest.  This happens ever couple of days and it seemed to have started about the  time I switched to Now. I don't know why that would have anything to do with this.  It is very aggravating because it takes several minutes to restart the program.  Any ideas would be appreciated.  

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 23 2017 9:40 AM

software version 7.9

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Graham Criddle | Forum Activity | Replied: Sat, Sep 23 2017 10:20 AM

Please ensure diagnostic logging is enabled and upload logs in a reply to this thread after a crash - details at https://www.logos.com/support/mac/report-problem https://www.logos.com/support/mac/report-problem 

Is there any pattern as to the crash? Such as highlighting in a particular resource 

And are you saying it takes 15 minutes for Logos to start?

If so it would be interesting to see logs from just after Logos has started 

Posts 135
Gene Britton | Forum Activity | Replied: Sat, Sep 23 2017 11:29 AM

Thanks Graham, 

I have installed and enabled logging app and will report when crashes.  Sometimes just confessing my problems make them go away.  Smile

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