Used to Get Warning about Prepubs Shipping

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This post has 15 Replies | 1 Follower

Posts 2447
Kevin A. Purcell | Forum Activity | Posted: Wed, Nov 8 2017 12:21 PM

I used to get an email before a pre-pub would ship. The last two times I didn't get one. This one was only $24.95 so no big deal, but the previous one was for hundreds of dollars and it really hit my bank account. I don't like this change in practice and I will not do anymore pre-pubs unless Logos changes this policy back to sending out a warning before. It should be at least a day. I'm sure they quit because people would get the email and then cancel just before it shipped. But in my case it caused a real hardship because the refund doesn't go through to your bank for a few days and it left me kind of strapped for cash that week.

AngryAngryAngryAngryAngry

Posts 1635
Kenneth Neighoff | Forum Activity | Replied: Wed, Nov 8 2017 12:30 PM

I still get them.  

Posts 18697
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Nov 8 2017 12:32 PM

I am getting notification emails about 2 weeks before prepubs ship.

Do you get those at all?

Posts 2447
Kevin A. Purcell | Forum Activity | Replied: Wed, Nov 8 2017 12:38 PM

No haven't gotten them the last few times. First emila I get says, "We've charged your card"

Posts 721
LogosEmployee

Kevin A. Purcell:

No haven't gotten them the last few times. First emila I get says, "We've charged your card"

I'm very sorry for this. We haven't changed our policy or practice. Let me look into why you aren't receiving them.

Manager, Bible Study Products Department

Posts 4806
Dan Francis | Forum Activity | Replied: Wed, Nov 8 2017 1:24 PM

Sometimes messages from FL are marked as junk mail for some reason. So you might want to check you junk box.

-Dan 

Posts 2447
Kevin A. Purcell | Forum Activity | Replied: Wed, Nov 8 2017 2:58 PM

Dan Francis:

Sometimes messages from FL are marked as junk mail for some reason. So you might want to check you junk box.

-Dan 

Not in this case.

Posts 797
David Carter | Forum Activity | Replied: Wed, Nov 8 2017 8:18 PM

Kevin A. Purcell:

No haven't gotten them the last few times. First emila I get says, "We've charged your card"

You are not alone, I no longer get them either.

Posts 1342
Edwin Bowden | Forum Activity | Replied: Thu, Nov 9 2017 6:51 AM

When I first saw this post, I thought "I haven't had that problem." 

Then I received an email from FL yesterday that my pre-pub order of the Lexham Bible Guide on Jonah had been charged to my credit card. 

I knew that I couldn't remember receiving an email prior notice. I reviewed my emails from the last month and did not find the usual notice. 

Something must be amiss in the FL pre-pub notification system now. 

UPDATE:

I just noticed the thread about this title being billed yesterday, even though it will not release until 11/14. Major mistake by FL.

Posts 721
LogosEmployee
Ben Amundgaard (Faithlife) | Forum Activity | Replied: Thu, Nov 9 2017 11:21 AM

Hi all,

Our system shows that the shipping notice emails are being sent out (with the exception of the Lexham issue). 

I doubt this is it, but have you changed email addresses by any chance? I don't know why it wouldn't make it into your inbox, but could you double check your spam folder again?

Please let me know if this happens again.

Thanks!

Manager, Bible Study Products Department

Posts 2447
Kevin A. Purcell | Forum Activity | Replied: Thu, Nov 9 2017 12:25 PM

I already checked my spam folder. Not there.

Posts 1931
PetahChristian | Forum Activity | Replied: Thu, Nov 9 2017 7:46 PM

Just got a shipping notice email:

"We are about to begin processing Pre-Pub orders for Reflections Of God's Holy Land: A Personal Journey through Israel.

This product is scheduled to ship on 11/22/2017."

Not sure why some of us are getting them, but others aren't.

Posts 2447
Kevin A. Purcell | Forum Activity | Replied: Fri, Nov 10 2017 9:10 AM

I bet they will go out as previous from now on since we discovered their nefarious plan.

Big Smile

Posts 1342
Edwin Bowden | Forum Activity | Replied: Fri, Nov 10 2017 2:43 PM

Kevin A. Purcell:

I bet they will go out as previous from now on since we discovered their nefarious plan.

Big Smile

In an operation as large and complex as Faithlife, it is easy for things to go amiss. I have been very impressed with the integrity of Bob and his organization over the years. I have seen them make mistakes, but to the best of my knowledge, they have acknowledged them quickly and corrected them, often far beyond what was required.

Don't assume wrong intent.

Posts 2447
Kevin A. Purcell | Forum Activity | Replied: Sat, Nov 11 2017 4:18 AM

Edwin Bowden:

Kevin A. Purcell:

I bet they will go out as previous from now on since we discovered their nefarious plan.

Big Smile

In an operation as large and complex as Faithlife, it is easy for things to go amiss. I have been very impressed with the integrity of Bob and his organization over the years. I have seen them make mistakes, but to the best of my knowledge, they have acknowledged them quickly and corrected them, often far beyond what was required.

Don't assume wrong intent.

Did you see the big grin emoticon? It was a joke.

Posts 1342
Edwin Bowden | Forum Activity | Replied: Sat, Nov 11 2017 9:14 AM

Kevin A. Purcell:
Did you see the big grin emoticon? It was a joke.

Sorry! Missed it.Embarrassed

I thought that was out of character for you.  

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