Bug: Crash during search

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This post has 6 Replies | 2 Followers

Posts 764
Jack Hairston | Forum Activity | Posted: Thu, Feb 1 2018 8:08 AM

System: Windows 10, Logos 7 Now

Launch Logos ==> Open Talmud layout ==> Search ==> Basic ==> Your Documents ==> "b. Qidd. 1:1, VII, 1. A (crash occurs here)

1727.Logos Log Files.zip

Posts 764
Jack Hairston | Forum Activity | Replied: Thu, Feb 1 2018 8:52 AM

Similar crash during search:  Windows 10, Logos 7 Now.

Launch Logos ==> Open Talmud layout ==> Search ==> Bible ==> Top Bibles ==> "awl" (crash occurs here)

60057.Logos Log Files.zip

Posts 764
Jack Hairston | Forum Activity | Replied: Thu, Feb 1 2018 8:55 AM

Jack Hairston:

Similar crash during search:  Windows 10, Logos 7 Now.

Shorter path to crash:  Launch Logos ==> Search ==> Top Bibles ==> "awl" (crash)

Posts 2517
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Feb 1 2018 9:13 AM

Hi Jack,

Can you let me know what your Top Bibles are and the prioritization order? Also, could you provide a screenshot of the search query so I can make sure I'm using the same settings you are?

Thanks,

Philana

Posts 764
Jack Hairston | Forum Activity | Replied: Thu, Feb 1 2018 10:17 AM

Philana R. Crouch:

Can you let me know what your Top Bibles are and the prioritization order? Also, could you provide a screenshot of the search query so I can make sure I'm using the same settings you are?

Thanks, Philana, for your help.

Top Bibles:

  1. NIV (1984)
  2. KJV (1900)
  3. ESV
  4. NCV
  5. LEB

Posts 3148
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Feb 1 2018 3:17 PM

Hi Jack,

I'm sorry this is happening. We'll need a special kind of log recording this crash. I'm going to reach out over email.

 

Posts 764
Jack Hairston | Forum Activity | Replied: Tue, Feb 6 2018 11:46 AM

Tommy Ball: 
Yesterday my screen blinked and the computer froze due to a boot device fried. (Wiped out my backup disk, too. Thank goodness for a thumb drive backup.) A new computer and fresh installation fixed everything.

Thanks for your help,

Jack

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