Mobile Ed course NT361 - Audio/video problem

Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 41
Deepak Kumar Singh | Forum Activity | Posted: Tue, Feb 13 2018 9:10 PM

I am having trouble in the audio/video of video segments 33, 34 and 35 of Mobile Ed course NT361. There is no audio of the videos and videos also gets stuck but the video timeline goes on. 

I also tried deleting the cache and downloading all media option to resolve issue as per customer care advice. But the audio/video of the 3 videos is still getting stuck.

I further tried selecting "Delete downloaded media" from the drop down menu of the video resource from the Overview section (as suggested in forum) and then playing video segments 33, 34 and 35 again but the error persists. I am having latest config - core i7 with windows 10 and 2GB graphics Card.

I am confused as what more to do. Is anyone facing this issue or can suggest any solution? Thanks in advance. 

Posts 354
LogosEmployee
Miles Custis | Forum Activity | Replied: Wed, Feb 14 2018 8:52 AM

Thanks. It looks like there are issues with those videos. We'll get them updated and update the resource.

Posts 41
Deepak Kumar Singh | Forum Activity | Replied: Wed, Feb 14 2018 9:37 AM

Thanks Miles. Hoping for a quick update...Smile

Page 1 of 1 (3 items) | RSS