What information do you need to track this down

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MJ. Smith | Forum Activity | Posted: Tue, Feb 20 2018 3:05 PM

Every other day or a bit more, Verbum crashes on me generating no error file nor error message in the logs. This can be very frustrating depending upon what I am doing at the time ... I've yet to see a pattern to them. What do I need to capture totrack the crash down?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Feb 20 2018 3:59 PM

Hi MJ,

I'm sorry this is happening. I can send you some instructions on how to get a ProcDump, or connect to your machine and set it up for you. I'm going to contact you offline with more information.

 

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David Ames | Forum Activity | Replied: Tue, Feb 20 2018 4:01 PM

To: MJ. Smith
If you also have the same Logos Beta installed try ruining it with Set Verbum to yes. And try just that version for a few days.
[[But remember that "Set Verbum to {Yes|No} – for Verbum preferences in Logos. Requires a restart."]]

To any others that are also seeing this please so state here so we can know that you too are seeing this problem.

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MJ. Smith | Forum Activity | Replied: Tue, Feb 20 2018 4:33 PM

Thanks Tommy and David

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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