logos 4 not scrolling using touchpad

Page 1 of 2 (34 items) 1 2 Next >
This post has 33 Replies | 3 Followers

Posts 47
Aaron Stevens | Forum Activity | Posted: Thu, Apr 22 2010 11:37 PM

Logos doesn't work properly with the touchpad scroll, it either won't scroll or it will scroll once and wont do it again, i have two different laptops, and it does it on both machines so i don't think it would be my laptop.

And it is a Synaptics Touchpad.

 

cheers

Posts 502
Randall Hartman | Forum Activity | Replied: Sat, Apr 24 2010 4:14 AM

This has been an ongoing issue.  When L4 was released there were several threads about it.  I assumed that my old laptop was to blame.  2 weeks ago I bought a new laptop---a huge leap forward in terms of technology--and I still cannot scroll in my windows.  I think in one of the previous threads someone said it was a Windows problem and not a Logos problem.  That is a response I have a hard time believing.  I really wish that I could get my scrolling to work!  After all, we have put people on the moon and now we are targeting Mars.  Surely it's not too much to ask for scrolling in L4?!  (Hey folks--not really complaining--I love L4!)

Posts 18668
Rosie Perera | Forum Activity | Replied: Sat, Apr 24 2010 4:39 AM

My understanding is that this is a known bug in Windows .NET/WPF affecting only laptops with Synaptics touchpads. It will have to wait for Microsoft to release a patch before Logos can encorporate it into an update. Logos is unable to work around it in the meantime. The bugfix was supposedly going to be available from Microsoft in March 2010.

Here is a thread that gives more info: http://community.logos.com/forums/t/8134.aspx

In particular, Bradley's post explains the problem and directs us to Microsoft's website about it:
http://community.logos.com/forums/p/4281/34292.aspx#34292

And here's the discussion on Microsoft's forum:
https://connect.microsoft.com/VisualStudio/feedback/ViewFeedback.aspx?FeedbackID=453632&wa=wsignin1.0

Reading through all of that, it appears Microsoft has fixed something, but who knows whether it is in the latest release of WPF that Logos is building with. And furthermore, people are still complaining that the problem isn't fully fixed. Microsoft passes the buck to laptop manufacturer Lenovo, saying it's a bug in their driver, and that they've been notified of it. So it's completely out of Logos's control, and even apparently out of Microsoft's control now.

Do you folks with the scrolling problem all have Lenovo laptops?

I know how aggravating it must be. But there's really nothing Logos can do about it to satisfy you. Software has gotten so complex that it builds on layers and layers of code, which is created by multiple different companies.

I guess until the powers that be (Microsoft perhaps with some pressure from Logos who doesn't have a whole lot of clout when it comes to getting the big behemoth to do anything) push Lenovo to fix this, you'll have to scroll with the PageUp/PageDown key or the scroll bar, or get an external mouse with a scroll wheel. Sorry. Sad

Posts 502
Randall Hartman | Forum Activity | Replied: Sat, Apr 24 2010 4:49 AM

Thanks for taking the time to give your thoughtful input.  I do not know what a "Lenovo" is but my laptop has all of the latest technology built into it.  It seems, to a simpleton like me, this should be a relatively easy fix, regardless of who is to "blame."  This is of course not a deal breaker for me.  I just thought getting a new laptop would solve my issue.  Sadly, I was wrong!

Posts 47
Aaron Stevens | Forum Activity | Replied: Sat, Apr 24 2010 1:14 PM

Lenovo is a brand of Laptop, And no I don't have one, I have a Compaq Presario and a Hp laptop, it doesn't scroll on either of the laptops, my compaq has a Synaptics touchpad, not what the HP has. 

but thanks foe the links will read them now and see what i can glean from them.

Posts 18668
Rosie Perera | Forum Activity | Replied: Sat, Apr 24 2010 3:52 PM

Garrett Mercury:

It seems, to a simpleton like me, this should be a relatively easy fix, regardless of who is to "blame." 

If it were, they would have fixed it by now, because it is obviously very annoying to lots of people. Having worked in the software industry, I know that there are sometimes bugs that are really hard to get at and fix, especially when they relate to hardware and there are dependencies on other companies' software.

Posts 3662
BillS | Forum Activity | Replied: Sat, Apr 24 2010 6:38 PM

Rosie Perera:
Do you folks with the scrolling problem all have Lenovo laptops?

HP here.. Synaptics touchpad... awaiting Logos' incorporation of WPF fix in NET 4.0... Still waiting.

Grace & Peace,
Bill


Asus GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
Samsung S9+, 64GB
Fire 10HD 64GB 7th Gen

Posts 3767
Forum MVP
Friedrich | Forum Activity | Replied: Sat, Apr 24 2010 6:45 PM

BillS:

Rosie Perera:
Do you folks with the scrolling problem all have Lenovo laptops?

HP here.. Synaptics touchpad... awaiting Logos' incorporation of WPF fix in NET 4.0... Still waiting.

ditto.  HP, synaptics.

I like Apples.  Especially Honeycrisp.

Posts 475
Brian W. Davidson | Forum Activity | Replied: Sat, Apr 24 2010 9:02 PM

Acer, synaptics, no scroll

Posts 767
Alan Charles Gielczyk | Forum Activity | Replied: Tue, Apr 27 2010 1:01 PM

If you right click on the Logos icon, select properties, then select compatibility and check the box "run this program as an administrator" the scrolling works just fine. You will have to click an allow button every time you start Logos but I find this a small price to pay for the scrolling ability to work.

Posts 502
Randall Hartman | Forum Activity | Replied: Tue, Apr 27 2010 2:27 PM

That might work for you but for me it did not.  Thanks, however, for the info.  Maybe it will help someone else.

Posts 3767
Forum MVP
Friedrich | Forum Activity | Replied: Tue, Apr 27 2010 3:50 PM

Alan Charles Gielczyk:

If you right click on the Logos icon, select properties, then select compatibility and check the box "run this program as an administrator" the scrolling works just fine. You will have to click an allow button every time you start Logos but I find this a small price to pay for the scrolling ability to work.

did not work here, either (and I did not get a little "allow" box, either.  But thanks for trying!  Smile

I like Apples.  Especially Honeycrisp.

Posts 8601
TCBlack | Forum Activity | Replied: Tue, Apr 27 2010 6:48 PM

Dell XPS laptop with a touchpad, the flick scroll doesn't work, but at least with the dell touchpad driver, if you click both right and left buttons at the same time, you get the "center click" scroll".

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Posts 3662
BillS | Forum Activity | Replied: Tue, Apr 27 2010 7:06 PM

Dan DeVilder:
did not work here, either

+1 Crying

Grace & Peace,
Bill


Asus GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
Samsung S9+, 64GB
Fire 10HD 64GB 7th Gen

Posts 68
vandevsr | Forum Activity | Replied: Tue, Jun 22 2010 6:36 PM

Just installed an OPTIONAL Microsoft Windows Update (windows 7 pro 64bit) which had to do with synaptics.  Now suddenly I can scroll with my synaptics touchpad in LOGOS!.  It works great!.

Posts 18668
Rosie Perera | Forum Activity | Replied: Tue, Jun 22 2010 7:03 PM

Steve Vandevelde:

Just installed an OPTIONAL Microsoft Windows Update (windows 7 pro 64bit) which had to do with synaptics.  Now suddenly I can scroll with my synaptics touchpad in LOGOS!.  It works great!.

Hey, that's great news! I'll try to get the word out to all the synaptics users who have posted about problems with this. However some might still be using Vista so they won't benefit from this fix, unless there's a comparable one for Vista as well.

Posts 1341
PL | Forum Activity | Replied: Tue, Jun 22 2010 8:05 PM

Steve Vandevelde:

Just installed an OPTIONAL Microsoft Windows Update (windows 7 pro 64bit) which had to do with synaptics.  Now suddenly I can scroll with my synaptics touchpad in LOGOS!.  It works great!.

Steve,

Can you please provide some more info about which patch you applied (patch #, KB #, etc)?  Did you download it from Microsoft site, or did you select it from Windows Update?

Thanks,

Peter

Posts 68
vandevsr | Forum Activity | Replied: Tue, Jun 22 2010 8:32 PM

Peter, I may be bringing up false hopes.  This may be only related to my hardware or something.

This was not a special download from Microsoft's website.  It was from Windows Update (under optional updates).  It did not have a KB number nor a patch number.  But it had a driverid number within a hyperlink.  The hyperlinks don't help me at all.

i'll try attach a screenshot with the paperclip...

p.s. since i installed one update at a time, i can say confidently that this was the one that made the touchpad work.  After this update there were some .NET updates too, but that was definitely not what made it work for me.

Posts 24928
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jun 22 2010 8:57 PM

Steve Vandevelde:
It was from Windows Update (under optional updates).

Had a look and it doesn't apply to Windows XP.

Dave
===

Windows & Android

Posts 8601
TCBlack | Forum Activity | Replied: Wed, Jun 23 2010 11:03 AM

Steve Vandevelde:

Just installed an OPTIONAL Microsoft Windows Update (windows 7 pro 64bit) which had to do with synaptics.  Now suddenly I can scroll with my synaptics touchpad in LOGOS!.  It works great!.

Steve,

I don't think it's going to be exclusive to Win7.  I didn't get an update through the windows update applet, but I checked my computer manufacturer's website (dell) and they had just released a new synaptics driver.  So I uninstalled the old one and installed the new one.  After the requisite reboots, it appears that finger scrolling with the touchpad is working just fine! 

I have a feeling this will depend on your Video card since the buffer will have to hold enough text and draw it fast enough using WPF to make the scrolling smooth.  Fortunately with mine (Radeon HD 4670, 1GB RAM) It works well.

Truth Is Still Truth Even if You Don't Believe It

Check the Wiki

Warning: Sarcasm is my love language. I may inadvertently express my love to you.

Page 1 of 2 (34 items) 1 2 Next > | RSS