Introducing Faithlife Connect

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This post has 279 Replies | 15 Followers

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John Fidel | Forum Activity | Replied: Wed, Feb 21 2018 5:08 PM

Chris you have a tough job because of the way FL chose to communicate this product and the integration with LN kinda in a piece meal way. FL needs to communicate clearly these issues to avoid these threads and upsetting customer. I will be praying for you as you deal with questions and comments that are not ready to be answered. 

That said, some LN subscribers are NOT cloud subscribers for a reason. I personally do not want to have 144 temporary books downloaded on to my account, even if there is no cost to use them until my LN subscription expires.

Posts 1084
Sean | Forum Activity | Replied: Wed, Feb 21 2018 5:11 PM

scooter:
I have found where I've worked that the bosses write the script, then the lesser mortals play their sacrificial parts.

I wonder how badly FaithLife is doing financially to feel the need to dare a cash grab like this.

"Logos Now subscribers aren't paying enough. I know! We'll just ask them for $240 instead of $100 each year."

Guess what? From many, you're "now" going to get $0 instead of that $100.

 Logos Now Subscriber -- 22/2/2018

Posts 1526
Forum MVP
Levi Durfey | Forum Activity | Replied: Wed, Feb 21 2018 5:15 PM

John Fidel:
That said, some LN subscribers are NOT cloud subscribers for a reason. I personally do not want to have 144 temporary books downloaded on to my account, even if there is no cost to use them until my LN subscription expires.

Bingo...I would be happy if they made a "features" level that didn't have any books or courses and cost $8.25/mo ($99/year). 

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 5:23 PM

Robert Neely:

Hang in there Chris.  Tomorrow is another day!!!

Thanks Robert, I understand there will be questions. And we're committed to answering them and making sure everyone understands the program moving forward. Thanks again for the encouragement!

Posts 912
David Carter | Forum Activity | Replied: Wed, Feb 21 2018 5:24 PM

Dave Thawley:

It does seem like Faithlife are charging twice as much for stuff we already have at half the price.

If I said I was confused that would be an understatement!

That being said, it would appear that , as you say, I am being asked to pay twice as much for what I already have. However my understanding (although it could be a misunderstanding) is that at least until November I shall still be getting my current Logos Now benefits. I think.

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 5:24 PM

John Fidel:
Chris you have a tough job because of the way FL chose to communicate this product and the integration with LN kinda in a piece meal way. FL needs to communicate clearly these issues to avoid these threads and upsetting customer. I will be praying for you as you deal with questions and comments that are not ready to be answered. 

That said, some LN subscribers are NOT cloud subscribers for a reason. I personally do not want to have 144 temporary books downloaded on to my account, even if there is no cost to use them until my LN subscription expires.

Thanks John, for your encouragement and feedback. 

Posts 3172
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 5:26 PM
David Carter:
However my understanding (although it could be a misunderstanding) is that at least until November I shall still be getting my current Logos Now benefits. I think.

Yes. Check your subscription page for confirmation.

Posts 512
Bobby Terhune | Forum Activity | Replied: Wed, Feb 21 2018 5:34 PM

Wow!,

So many complained that they were not getting enough value for their 99.00, Faithlife can't win it seems. Listening to some, you would get the impression that they are owed something. With Logos Now we got a 50.00 coupon credit and still they were many saying they didn't feel that they were getting their monies worth, go figure.

Really now, who says you need to buy any subscription at all from Faithlife? If you buy nothing, you still have everything you originally paid for. I for one, feel that I received way more than 99.00 in value from Faithlife and have no complaints.

My feeling is that continuing to add all the new stuff each month was not being sustained financially by Logos Now. I suspect they are trying to find a financial model that will satisfy and attract more users. No one knows how many people originally jumped in, I would be curious to know. 

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 5:35 PM

David Carter:
However my understanding (although it could be a misunderstanding) is that at least until November I shall still be getting my current Logos Now benefits.

David, that is correct. Minimally, all active Logos Now subscribers will have access to Logos Now benefits until November 12, 2018. Some customers will have access to Logos Now benefits up to their renewal date, if their renewal date is AFTER November 12, 2018.  

For example:

  • if your Logos Now renewal date is July 10, 2018, you will receive Logos Now benefits until November 12, 2018
  • if your Logos Now renewal date is January 10, 2019, you will receive Logos Now benefits until January 10, 2019

Hope that helps! 

Posts 610
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 5:37 PM

I've just received my e-mail from faithlife and they are breaking this in very gradually. I can see why Chris was in a difficult position. There has to be a better way of communicating these things but I am a happier after reading the e-mail than I was before :-) 

Posts 610
Dave Thawley | Forum Activity | Replied: Wed, Feb 21 2018 5:42 PM

To Chris. Hand in there lol. You have been given a lemon to sell as we say in the UK. You are right in that the e-mail I received does take any sting out of this and hopefully you guys can sort out double charging us for books etc. I personally think Faithlife need to seriously consider what they want to achieve. if it is to make money then perhaps they should sell up another type of business which will give them a revenue. At the end of the day Faithlife are their customers and what attracted me (and a lot of people) is your customer focus. once you focus on your own bank book and not us you will lose us. i don't want to be  "lost". Please try and supply what we need rather than stuff we don't need but you think will make you money. In the long run it wont. 

Posts 1084
Sean | Forum Activity | Replied: Wed, Feb 21 2018 5:57 PM

I'm sorry this is all my fault. I gave them the idea:

http://community.logos.com/forums/p/106870/740507.aspx#740507 

Although what they've actually done is rather worse.

 Logos Now Subscriber -- 22/2/2018

Posts 132
LogosEmployee
Chris duMond (Faithlife) | Forum Activity | Replied: Wed, Feb 21 2018 6:07 PM

Dave Thawley:
To Chris. Hand in there lol. You have been given a lemon to sell as we say in the UK. You are right in that the e-mail I received does take any sting out of this and hopefully you guys can sort out double charging us for books etc. I personally think Faithlife need to seriously consider what they want to achieve. if it is to make money then perhaps they should sell up another type of business which will give them a revenue. At the end of the day Faithlife are their customers and what attracted me (and a lot of people) is your customer focus. once you focus on your own bank book and not us you will lose us. i don't want to be "lost". Please try and supply what we need rather than stuff we don't need but you think will make you money. In the long run it wont.

Thanks for the encouragement Dave, I'm glad you received the email, and that it helped some. We'll continue to listen to feedback and make adjustments like we always do, and focus on customer needs and delivering as much value as we possibly can. 

Posts 781
scooter | Forum Activity | Replied: Wed, Feb 21 2018 6:09 PM

Sean:
I'm sorry this is all my fault. I gave them the idea:

Ur punishment is as follows, Sean: U must buy a 1 year subscription to the highest level.

Posts 457
Nord Zootman | Forum Activity | Replied: Wed, Feb 21 2018 6:13 PM

Deleted. Too quick to state my frustration. 

Posts 702
JH | Forum Activity | Replied: Wed, Feb 21 2018 6:16 PM

What about the periodic (6-week) updates to Logos? Will those who do not subscribe lose those? Or will all Logos users, regardless of their subscription status, get what are currently termed "Logos Now only" updates?

Posts 3172
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 6:17 PM

Chris duMond:
Minimally, all active Logos Now subscribers will have access to Logos Now benefits until November 12, 2018.

Thanks very much, Chris and FL!

Posts 3172
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 6:20 PM

Sean:

I'm sorry this is all my fault. I gave them the idea:

http://community.logos.com/forums/p/106870/740507.aspx#740507 

This actually introduced some levity for me. I was feeling stressed and really needed to laugh. Thanks, Sean Wink

Posts 99
Matthew | Forum Activity | Replied: Wed, Feb 21 2018 6:35 PM

Here's why asking questions and getting answers is a waste of time and ultimately doesn't matter: Whatever the offer is now, whatever the email says, whatever the answers are, they WILL change within the next year or two. LogosNow was a great deal when it came out and it's gotten worse and worse over time. I'm not going to pay twice as much for the same or less than what I was receiving through LogosNow. And I have no desire to become a book renter who can then have the rental fees get raised and raised and raised. If you want more of my money, here's a novel idea: Publish more books from the Pre-Pub que and the Suggestions lists. And then I'll buy more books and libraries because you'll be giving me what I want and what I use Logos for. All of the rest of the never-ending offers and changes simply take you away from your core business and frustrates those of us who use Logos and want to continue to do so. I think it's finally time to break down and purchase a competitor's product (which I've never done before). P.S. I've been using Logos exclusively since 1995 when I was an undergrad Bible student. I LOVE Logos. But not only have you continued to move away from your core customers, your communication is as bad as any I've ever seen from any organization. As believers, we out to be better than the world and we ought to treat one another the way we want to be treated. Basic, clear, up-front communication would be a good start. It makes perfect sense to expand the business and the customer base over time, but not at the expense of your core customer base. Logos should be the priority, and developing other related businesses should be secondary. The way things are constantly haphazardly released, changed, discontinued, and repeated makes us question whether there's any strategic thinking/planning going on at FaithLife, or if it's just keep throwing ideas up on the wall and hope one of them sticks. Sorry to be so harsh and negative, I try really hard to be a fan and supporter, but I'm done.

Posts 3172
Forum MVP
PetahChristian | Forum Activity | Replied: Wed, Feb 21 2018 6:44 PM

Matthew:
Basic, clear, up-front communication would be a good start.

To be fair, I think we inadvertently stumbled on the new web site before the forum post and email communication went out.

Matthew:
As believers, we out to be better than the world and we ought to treat one another the way we want to be treated.

In general, that works both ways. (Not singling you or anyone else out, but) we should treat FL the way we want them to treat us.

I think we're all guilty of not being as loving or kind or compassionate or merciful as we should be.

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