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This post has 24 Replies | 2 Followers

Posts 641
Jim | Forum Activity | Posted: Tue, Feb 27 2018 7:12 AM

I had uninstalled the Logos app from my previous Android phone some time ago because it took too much memory. I just bought a better phone, an LG Destiny with enough memory to install Logos, and was looking forward to being able to use it again. 

However the app takes minutes to open, bring up a bible, go to a reference and scroll the text a bit. It frequently "freezes", meaning I end up staring at an arrow going in a circle when I attempt to scroll even the tiniest amount. I've tried it over and over.

I've uninstalled the Logos App. Instead I installed one of the many other Bible apps that comes up quickly. I'd prefer to be able to read some of my Logos resources, but the Logos app just doesn't seem useful.

Is there a way I can find out when you've made some significant improvement to the app so I can try it again?

Have a great day,
jmac

Posts 1953
Mark | Forum Activity | Replied: Tue, Feb 27 2018 8:02 AM

I agree that the app takes longer than I would want to open and be ready to use.  I also agree that more work is needed on the app.  But I still use it as my primary go to app on my phone.  I know there was recently an update which made the app better, but I agree that much more work is needed to improve it.

Posts 641
Jim | Forum Activity | Replied: Tue, Feb 27 2018 8:50 AM

I wonder if the App designers are trying to put too much into it. Is the app is trying to update my resource list and get a lot of info from Logos in the background, rather than when I ask for it? Perhaps on a tablet people want an app to act more like the full blown Logos program, but for my use, I just want something that opens very fast to one of a few resources I've downloaded. If I want to do more then the app should only do those things when I ask it to. Perhaps Logos should think of making a "reader" app that is fast and has a small memory footprint.

Have a great day,
jmac

Posts 1259
HJ. van der Wal | Forum Activity | Replied: Wed, Feb 28 2018 2:29 AM

Jim:

However the app takes minutes to open

Shalom Jim!

What are the technical specifications of your LG Destiny? My previous smartphone was a LG L90 (2014). I have given my old phone to a family member who uses the latest Logos app without any problems. The app takes about 15 to 20 seconds to open, but scrolling and navigation work seamlessly on the L90. 

Posts 198
LogosEmployee
Daniel Di Bartolo | Forum Activity | Replied: Fri, Mar 2 2018 2:05 PM

Jim:
However the app takes minutes to open, bring up a bible, go to a reference and scroll the text a bit. It frequently "freezes", meaning I end up staring at an arrow going in a circle when I attempt to scroll even the tiniest amount. I've tried it over and over.

Jim, thanks for sharing this. That sounds super painful, and I'm sorry that that's been your experience. We are actively working on Android performance improvements that should improve startup time, scrolling, and app size. 

Do you have a lot of notes and highlights? Users with large counts of notes or highlights have more performance issues on Android. We are working on improvements for those users as well. 

I encourage you to join the beta (on our Google Play page), as we will have some things shipping to beta soon that could help. 

Thanks for hanging in there. :)

-Daniel (Mobile Product Manager)

Posts 1953
Mark | Forum Activity | Replied: Sat, Mar 3 2018 3:18 PM

Daniel Di Bartolo:
Do you have a lot of notes and highlights?

I have a lot of highlights and yes, this slows down the loading up and using of the app.

It would be useful to be able to not only have a passage in Scripture open, but to be able to quickly turn to another passage (maybe as a pop up so as not to lose the original passage one is on.  For example, if you are in church and reading the passage the preacher is reading and then the preacher turns to a reference and you want to see that reference without opening a new window or losing the main spot...a pop up would be great that would allow users to look up the verse, but return to the main passage

Posts 641
Jim | Forum Activity | Replied: Sat, Mar 3 2018 8:19 PM

Daniel Di Bartolo:
Do you have a lot of notes and highlights?

This last time I loaded the app there were no notes or highlights. In fact I couldn't figure out how to access them.

-Jim

Have a great day,
jmac

Posts 641
Jim | Forum Activity | Replied: Sat, Mar 3 2018 8:24 PM

HJ. van der Wal:
What are the technical specifications of your LG Destiny?

1.2 GHz Quad-Core Processor

Have a great day,
jmac

Posts 27766
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 3 2018 9:01 PM

Jim:

Daniel Di Bartolo:
Do you have a lot of notes and highlights?

This last time I loaded the app there were no notes or highlights. In fact I couldn't figure out how to access them.

-Jim

His question is not specific to the mobile app. Do you have many highlights/notes on desktop? If so, those all need to be downloaded and processed by the mobile app. 

OSX & iOS | Logs |  Install

Posts 571
Scott E. Mahle | Forum Activity | Replied: Sun, Mar 4 2018 5:22 AM

Jim:

However the app takes minutes to open, bring up a bible, go to a reference and scroll the text a bit. It frequently "freezes", meaning I end up staring at an arrow going in a circle when I attempt to scroll even the tiniest amount. I've tried it over and over.

Quite likely it’s the phone and not the app. I notice a couple areas of concern on the LG Destiny from the LG website:

  1. Storage - 8 GB (up to 4.14 GB usable memory) - expandable via microSD™ card (sold separately)
  2. Network - 3G Network

Observations:

  1. If downloading resources to device, try moving to SD Card
  2. Try to use WIFI as much as possible

From Logos website:

Logos mobile apps are highly dependent on your internet connection. Mobile devices often have much less storage space and processing power than traditional computers, so our app “streams” your library resources and search results to your device from our servers. Resources are not stored on the device by default, but you can download resources for offline reading-only; even so, you must have an internet connection for searching the entire library, Passage Guide, and Bible Word Study.

This makes the Logos Bible app a great choice for taking your study on the go; however, if you plan to be offline for an extended period (like on vacation, or going into the mission field in a developing country), or if you need the most powerful study tools, Logos Bible Software on a laptop would be a better option.

Logos Series X Pastor’s Library | Logos 3 Leader’s Library | Logos 4 Portfolio | Logos 5 Platinum | Logos 6 Feature Crossgrade | Logos 7 Essential Upgrade - Large | Logos 8 Methodist & Wesleyan Platinum and Academic Professional

Posts 82
Joey Midgett | Forum Activity | Replied: Sun, Mar 4 2018 10:08 AM

You not only have to install the app, but also download any resources you want to use regularly so they don't have to load using internet connection. If you download the Bible and any resources that you use often, it should not be loading that much. 

Posts 641
Jim | Forum Activity | Replied: Sun, Mar 4 2018 11:37 AM

Joey Midgett:
but also download any resources you want to use regularly

Right. To start off, I downloaded two books I use the most and only tried to access them. The app still loads and starts too slow to be useful and as I mentioned freezes when I attempt to scroll. After a while it will settle down and becomes useful, but if I scroll too much it will go off for awhile. If I just want to read an English or Greek Bible other apps are far, far more agile.

Have a great day,
jmac

Posts 2
Craig Park | Forum Activity | Replied: Sun, Mar 18 2018 10:09 AM

My highlights and notes have stopped loading when I open my Logos app on my Fire unless I go on line. I tried reloading the app with no success and then loaded the normal Android version and it has the same problem. The version on my phone (6.0.7) works fine. Both of the later versions I've tried (6.1.1) have the problem.

Is this a bug or is this a permanent change? Most of the time I use the app I'm not near wifi, even my church doesn't provide it for congregation use. This morning I found myself unable to access my notes and highlights during the sermon.

Can some tell me what's going on?

Posts 27766
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Mar 18 2018 6:13 PM

Welcome Craig! Sorry you are having troubles. Tongue Tied

Craig Park:
My highlights and notes have stopped loading when I open my Logos app on my Fire unless I go on line.

Craig Park:
Can some tell me what's going on?

It would be best to create a new thread and explain your issue clearly. Make sure to include relevant info such as the app version, OS version, device specs, etc. 

OSX & iOS | Logs |  Install

Posts 16
John Wells | Forum Activity | Replied: Thu, Mar 22 2018 12:10 PM

The "preferred Bible" doesn't work on my Pixel 2. I choose the ESV as preferred Bible in settings and in the menu / Preferred Bible. It is downloaded and I opened it after choosing it. Whenever I am in a commentary and click on a scripture reference hyperlink, the Luther Bibel opens to the scripture. I have submitted report a problem from within the app 3 times and have heard nothing. Therefore I agree with the OP, the Android app is not worth using.

Posts 27766
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Mar 22 2018 12:30 PM

John Wells:
Whenever I am in a commentary and click on a scripture reference hyperlink, the Luther Bibel opens to the scripture.

Which commentary? I believe that in some cases the translation is hardwired into the link. 

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Posts 3667
BillS | Forum Activity | Replied: Thu, Mar 22 2018 12:35 PM

Daniel Di Bartolo:

Jim:
However the app takes minutes to open, bring up a bible, go to a reference and scroll the text a bit. It frequently "freezes", meaning I end up staring at an arrow going in a circle when I attempt to scroll even the tiniest amount. I've tried it over and over.

Jim, thanks for sharing this. That sounds super painful, and I'm sorry that that's been your experience. We are actively working on Android performance improvements that should improve startup time, scrolling, and app size. 

Do you have a lot of notes and highlights? Users with large counts of notes or highlights have more performance issues on Android. We are working on improvements for those users as well. 

I encourage you to join the beta (on our Google Play page), as we will have some things shipping to beta soon that could help. 

Thanks for hanging in there. :)

-Daniel (Mobile Product Manager)

Daniel, I'm experiencing the similar issues on 2 platforms: Kindle Fire 10 (latest gen), & Samsung S7. I've timed load times from a minute to 2 minutes. It's painful when I just want to do a quick reading...  I have lots of notes & highlights, but I ALWAYS set the app on mobile devices NOT to show them. I just can't stand the performance hit. I hang in there because I love the app, once it finally opens, & I love Logos...

Today, the Bible app updated on both devices again, & I'm saddened to see the loss of 3 lines of text to the new scroll bar, which has previously been reported in every app as unusable. (Granularity just isn't sufficient on any small screen.) If there are some who like & want that scroll bar, please consider making it optional for the rest of us who don't.  

Thanks for listening.

Grace & Peace,
Bill


Asus GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
Samsung S9+, 64GB
Fire 10HD 64GB 7th Gen

Posts 16
John Wells | Forum Activity | Replied: Sat, Mar 24 2018 8:31 AM

Any and all commentaries / resources that have hyperlink scripture references. Doesn't matter if they are a separate tab or split screen. The one I use most often, MacArthur Study Bible, used to work correctly until a few months ago. Same results on Kindle Fire HD8. This should be quite simple to reproduce / verify!

Posts 27766
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 24 2018 11:22 AM

John Wells:
Same results on Kindle Fire HD8. This should be quite simple to reproduce / verify!

(I only use it for backpacking but) I have a Kindle Fire. I am unable to reproduce your issue. It would be best for you to create a new thread and to explain your issue clearly, providing steps taken. By doing so, other android users and/or FL employees can help you to trouble shoot. 

Is there any reason you would have ever made it your prioritized bible? Was it downloaded? 

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Posts 25030
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Mar 24 2018 3:17 PM

John Wells:
The "preferred Bible" doesn't work on my Pixel 2. I choose the ESV as preferred Bible in settings and in the menu / Preferred Bible. It is downloaded and I opened it after choosing it. Whenever I am in a commentary and click on a scripture reference hyperlink, the Luther Bibel opens to the scripture.

I have noticed this on my Galaxy A5 when I try to change preferred from ESV to LEB (both downloaded). First, one has to be online, then the change is slow to register, but my BKC commentary still links to the ESV. When I checked back, the setting had reverted to ESV, which is my preferred on desktop.

Dave
===

Windows & Android

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