7.14 (7.14.0.0024) is Now Available

Page 5 of 7 (129 items) « First ... < Previous 3 4 5 6 7 Next >
This post has 128 Replies | 11 Followers

Posts 22
Elina A. | Forum Activity | Replied: Sat, Apr 14 2018 2:11 AM

Mike Tourangeau:

Philana R. Crouch:

Mike Tourangeau:
Still not for me......I don't need it right now, so I will leave it, but I hope it starts working eventually

Mike,

Is this still not showing up? Depending on your internet connect speed it can take some time during the initial set up of the new Atlas Tool.

Hi Philana, thanks for your concern. No, it is not. I have restarted several times, let it sit overnight. Restarted the computer several times. I see the left column for a brief moment then it disappears (?)

  

I've got the same problem: I see the left column for a brief moment then it disappears.

6052.Logos Log Files.zip

Posts 82
Joey Midgett | Forum Activity | Replied: Sat, Apr 14 2018 4:28 AM

My Logos version is 7.13.0017. If I click on "Update Now" it says "No updates available" Yet I have the little yellow circle which says "Consider updating" 
Why is Logos not updating?

Posts 27684
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Apr 14 2018 4:44 AM

Joey Midgett:

My Logos version is 7.13.0017. If I click on "Update Now" it says "No updates available" Yet I have the little yellow circle which says "Consider updating" 
Why is Logos not updating?

Often this is due to settings you have changed related to the timing of updates. In other words, you might have to make the attempt at 3 AM if that is what you chose! 

In other cases, a glitch has occurred and you just need to manually update. See link in my signature line 

OSX & iOS | Logs |  Install

Posts 82
Joey Midgett | Forum Activity | Replied: Sat, Apr 14 2018 5:35 PM

                                                                                                    

I tried updating manually per your install link. When I click on the .exe, it's says "Logos Bible Software is up-to-date" But again when I open Logos and click on about it shows 7.13

Posts 27684
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Apr 14 2018 6:56 PM

On Mac, sometimes the link to the app needs to be deleted and a new one created. If that doesn’t apply, please create a new thread. 

OSX & iOS | Logs |  Install

Posts 82
Joey Midgett | Forum Activity | Replied: Sun, Apr 15 2018 5:06 AM

I found my problem. I had sometime back moved my logos folder to an SSD and linked it with junction64. What I didn't realize is that when I opened up logos again it redownloaded everything right back to the AppData folder so I had two installs of Logos. I would click on the shortcut to the one on my SSD which was still at 7.13, while Logos saw my main install as the one in AppData. So I have deleted everything and am now reinstalling on my SSD. Hopefully everything works this time. Thanks for the help.

Posts 9
Michael Brand | Forum Activity | Replied: Wed, Apr 25 2018 8:51 AM

I am having the same exact issues and the Logos log files have the Logos log seems to have captured it accordingly. The crash files indicates a first use crash which has not happened since but the ATLAS feature is still not working. It will flash an Index file momentarily and then go blank. 

7838.Logos Log Files04252018.zip

Posts 24946
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Apr 25 2018 11:25 PM

You should update to SR-1, where it is fixed. To update, start Logos with the CTRL key held as this will open to a blank layout (Atlas cannot load).

Dave
===

Windows & Android

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, May 14 2018 2:15 PM

Mike Tourangeau:

Logging has always confused me. At some point I downloaded a "Logging Utility" and I think I used it right. I hit "sample" and the file below is what it gave me. Let me know if I did it wrong.

Thanks3007.LogosLogs.miketourangeau.20180403-115646.zip

Mike,

We believe we were able to fix one of your issues with the Atlas Tool with 7.15. Can you confirm whether or not things are working?

Posts 1222
Mike Tourangeau | Forum Activity | Replied: Mon, May 14 2018 3:56 PM

Philana R. Crouch:
Can you confirm whether or not things are working?

Unfortunately it does not work on 7.15 either :/

Posts 1222
Mike Tourangeau | Forum Activity | Replied: Sat, Jun 2 2018 9:01 PM

Bump.....I really, really, really would like this to be fixed. It has been 2 months since an "update" killed atlas. I know I can go online, but it's a pain not being integrated.

I get a feeling L8 is near and this is just being left till then. :/ 

Posts 9
Michael Brand | Forum Activity | Replied: Sun, Jul 1 2018 1:51 PM

I am still having this same exact problem as well. Have your issue been resolved?  I have updated to the last release of 7.16.0.0012 and all my indexing has completed as well but I still get a blank screen in my Atlas tool Sad. This is very frustrating indeed. 

Posts 1222
Mike Tourangeau | Forum Activity | Replied: Mon, Jul 9 2018 9:34 PM

No, still not working. I think I will have to buy L8 to get it working again. 

Posts 17966
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Jul 18 2018 2:53 PM

Michael Brand:
I have updated to the last release of 7.16.0.0012 and all my indexing has completed as well but I still get a blank screen in my Atlas tool Sad. This is very frustrating indeed. 

Curious about Graphics hardware. Thread => Atlas still not working includes a Faithlife developer reply on 17 Jul 2018 => https://community.logos.com/forums/p/168614/987036.aspx#987036 that mentions embedded CEF used by Atlas inherited a blacklist of Graphic Processors (GPU's) so Atlas appears blank when using a blacklisted GPU (plus mentions future beta testing plans to modify blacklist).

Keep Smiling Smile

Posts 8

I know I will truly be upset if they broke something in 7 and then decided to charge me in 8 to get it fixed when it was an update  in 7 that caused it. I’m having the same trouble with the Atlas.

Posts 26533
Forum MVP
MJ. Smith | Forum Activity | Replied: Wed, Jul 18 2018 6:50 PM

Remember that Logos has a free version ... one can upgrade without cost.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 9
Michael Brand | Forum Activity | Replied: Fri, Jul 20 2018 1:40 PM

I have figured out my problem and it does have something to do with the GPU but it's not what I expected. After looking at my chrme;//gpu setting I noticed that it was not using my graphis hardware driver but rather software drivers. This was due to the fact that I am connected to a USB docking station at home when I home. The laptop in which I have the LOGOS software is a Dell XPS12 with a very small screen ( touch screen two in one) which has excellent hardware but when connecting to my USB docking station the docking station's software kicks in si it can project my screen to a larger monitor. I tested this theory out and the ATLAS tool works when undocked :-( 

Posts 576
LogosEmployee
Alan Palmer (Faithlife) | Forum Activity | Replied: Fri, Jul 20 2018 5:00 PM

Michael, it sounds like you might be running into the same issue I discuss here that some users of older MacBooks are experiencing: https://community.logos.com/forums/t/168614.aspx.

Hopefully our change to override the GPU blacklist in CEF will allow you to use the Atlas tool once again. I'm sorry I don't know with which version of the application the fix will roll out.

Posts 49
LogosEmployee
Matt Preucil | Forum Activity | Replied: Mon, Jul 23 2018 9:19 AM

Michael,

As Alan mentioned, you might benefit from the changes we're rolling out soon. In the meantime, you can test if this fix will work for you by:
- Going to app.logos.com and opening Atlas. I would expect a crash here.
- Going to chrome://flags and enabling "ignore-gpu-blacklist" and restarting Chrome.
- Going back to app.logos.com to see if Atlas is now functional.


Edit: That said, if the problem is that your docking station doesn't have (or allow/support) access to any GPU hardware, then this change will probably not have any affect for that configuration.

Edit: I just remembered that our change will only affect macOS. If performing the above steps confirms that ignore-gpu-blacklist will fix problems related to your docking station, then we can make an analogous change for Windows.

Good luck!

- Matt

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Mon, Jul 23 2018 12:45 PM

Mike Tourangeau:
Joseph Turner:

Mine is still not working.  I have opened and closed Logos several times and tried to force an update of resources, but even after leaving it over night, it is still grayed out and says that the tool is unavailable upon hovering over it in the tools menu.

After leaving mine overnight the "Atlas" tool is no longer grayed out. However it will not load, I briefly see the menu on the left but then it disappears and the screen is blank. If I turn off the internet and try to load the tool the tool opens and the menu's stay but it is unusable.

Mike,

We think we have fixed your issue in 7.17 Beta  2, it will be avaible as a stable release around August 6, 2018

Page 5 of 7 (129 items) « First ... < Previous 3 4 5 6 7 Next > | RSS