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Joe Mayden | Forum Activity | Posted: Mon, Apr 9 2018 1:50 PM

The notes on my windows 10, Logos 7:14 laptop are not updating to my iPhone 6 

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Graham Criddle | Forum Activity | Replied: Mon, Apr 9 2018 2:17 PM

Hi Joe

Joe Mayden:

The notes on my windows 10, Logos 7:14 laptop are not updating to my iPhone 6 

Can you check if they are appearing on the documents.logos.com website? That will indicate whether the sync issue is at the desktop end or the mobile end.

Also have you checked the Notes Document itself on the iPhone - as opposed to seeing whether the notes are appearing along with the relevant resource?

Graham 

Posts 124
Joe Mayden | Forum Activity | Replied: Mon, Apr 9 2018 2:29 PM

Graham, on my web app notes are not loading.  Clippings, passage lists, reading plans.  No notes.  It may be doing something because the donut keeps circling.

I can pull it up on my iPad and my desktop and laptop but not the iPhone. 

Posts 124
Joe Mayden | Forum Activity | Replied: Mon, Apr 9 2018 2:31 PM

Also on the web app the most recent date on any document is 2 months ago.

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Graham Criddle | Forum Activity | Replied: Mon, Apr 9 2018 3:12 PM

Hi Joe

The web app won’t help us here - it has an early version of a new notes system and doesn’t sync with the other Logos platforms at the moment (unless you have signed up for a desktop beta).

Documents,Logos.com should have a copy of all your documents.

But the fact you can see these in your other mobile devices suggests it’s an iPhone specific issue.

Is it running the same version of the same app as your iPad?

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Graham Criddle | Forum Activity | Replied: Mon, Apr 9 2018 3:15 PM

On the iPhone:

  1. is the problem with all Notes documents or a specific one?
  2. Are other documents syncing?
  3. if you create a note in your iPhone does it sync to the other platforms?

Posts 124
Joe Mayden | Forum Activity | Replied: Mon, Apr 9 2018 4:25 PM

The note is on Documents.Logos.com.

It is only with this document.

It must be ios iPhone related  for it is the only device that is missing the updated notes from 4 days ago.

Posts 124
Joe Mayden | Forum Activity | Replied: Mon, Apr 9 2018 4:29 PM

It is an iPhone issue, when I try and add a note to the iPhone it sits an the donut spins.

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Graham Criddle | Forum Activity | Replied: Mon, Apr 9 2018 11:05 PM

Joe Mayden:

It is an iPhone issue, when I try and add a note to the iPhone it sits an the donut spins.

you could try deleting and reinstalling the app on the iPhone.

Note this will involve redownloading any resources you have downloaded and - if you have a lot of notes - it could take some time for them to sync down again

Posts 124
Joe Mayden | Forum Activity | Replied: Tue, Apr 10 2018 3:50 AM

Thanks Graham, I think deleting and downloading is the solution. 

Posts 124
Joe Mayden | Forum Activity | Replied: Tue, Apr 10 2018 7:26 AM

Graham, it worked, deleted Logos off of the phone and reloaded it.  Took a while but the note showed up.  Thanks for the help!

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Graham Criddle | Forum Activity | Replied: Tue, Apr 10 2018 8:03 AM

Thats good news, Joe

Thanks for updating us

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