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Jeff Stephens | Forum Activity | Posted: Tue, May 8 2018 4:13 AM

i have 6.2.4 version of Logos. Using my iPhone I used to tap on a word in any of my GNT and I could tap lookup and get a definition. Now a box appears automatically looking the word up. The problem is it either keeps looking with no results or gives me the wrong word. 

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Jack Caviness | Forum Activity | Replied: Tue, May 8 2018 5:26 AM

This sounds similar to the problem I reported in the beta forum Word lookup woes

Do you have a lexicon installed on your iOS device?

Posts 126
Jeff Stephens | Forum Activity | Replied: Tue, May 8 2018 8:29 AM

Yes I have Louw nida, tdnt, bdag, twot, etc. 

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Jack Caviness | Forum Activity | Replied: Tue, May 8 2018 10:59 AM

Jeff Stephens:

Yes I have Louw nida, tdnt, bdag, twot, etc. 

If you can identify the resource that is giving incorrect results, you might try deleting and reinstalling that resource. In the other thread I deleted and reinstalled the app which fixed my problem. But that may have been a bot of overkill—something like swatting a fly with a canon.

Posts 126
Jeff Stephens | Forum Activity | Replied: Tue, May 8 2018 12:09 PM

I’ve tried that. Didn’t work. I still haven’t figured out how to get it to look up words in a specific lexicon other than the one it chooses. 

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Jack Caviness | Forum Activity | Replied: Tue, May 8 2018 1:08 PM

Jeff Stephens:
I’ve tried that. Didn’t work

I am truly sorry for that. Will see if I can get a FL rep to comment.

Jeff Stephens:
I still haven’t figured out how to get it to look up words in a specific lexicon other than the one it chooses.

Since you have several installed, the app likely chooses the one with the highest priority in the desktop version—or, if you have not prioritized lexicons, I have no idea how the choice works.

You can force the choice by installing only one lexicons for each language.

Posts 126
Jeff Stephens | Forum Activity | Replied: Tue, May 8 2018 2:11 PM

So, Jack, I deleted LN and it went to BDAG but it seems to be stuck on a particular verse because it doesn’t lookup the word I’m hovering over. Even when I swipe right in the lookup box and it goes to TDNT. It is in a completely different verse. It’s like it is stuck there. 

Posts 126
Jeff Stephens | Forum Activity | Replied: Tue, May 8 2018 7:39 PM

I also just figured out it does the first few words of the chapter I am in. No matter what word I choose. So something is odd. 

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Jack Caviness | Forum Activity | Replied: Wed, May 9 2018 4:42 AM

This is beyond my meager knowledge of the Mobile App. I contacted FL, so hopefully someone from the Mobile team will respond today.

Posts 126
Jeff Stephens | Forum Activity | Replied: Wed, May 9 2018 6:14 AM

Problem solved. PTL! 

my ipad worked fine. Same logos version. So I decided to delete my app on my iPhone and reinstall. Works now. Hallelujah!

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Jack Caviness | Forum Activity | Replied: Wed, May 9 2018 11:07 AM

Jeff Stephens:
I decided to delete my app on my iPhone and reinstall. Works now. Hallelujah!

Pleased that your problem is solved. Now, if only we could identify the cause of this.

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