BUG: Logos keeps crashing when I want to study Mark 13:32-37

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Posts 28
Bram Koerts | Forum Activity | Posted: Tue, May 15 2018 7:53 AM

Hallo,

When I insert Mark 13:32-37 or Mark 13:1-37 (in Dutch: Marcus 13:1-37) in the search bar (not the command bar right at the top, but the one below), the standard Lay out opens (Passage and Exegetical Guide, Bibles, commentaries, information and compare). But it will crash after some time. Especially if I go to the exegetical guide.

I have the Dutch version and the latest version (7.15).

Any one else has this problem?

Computer specs:

i7-4820K

16GB DDR2

Crucial MX300 SSd - 525 GB (plenty of space left)

Windows 10 (Version 1803 for x64 systems)

Posts 1716
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, May 15 2018 8:34 AM

Bram,

I need to have you follow the instructions outlined here: https://wiki.logos.com/Diagnostic_Logging#How_do_I_get_a_diagnostic_log.3f to enable logging. Then I need you to reproduce the crash and zip up the log folder. Then upload it to this thread. These logs will help us in trying to replicate your crash.

If you need help in doing this let me know and I can ask someone from our Customer Service team contact you to assist.

Posts 28
Bram Koerts | Forum Activity | Replied: Wed, May 16 2018 4:44 AM

Hallo,

Thanks for your reply: here is the crashlog and errorlog:

2543.LogosCrash.txt

1651.LogosError.log

Do you need more files to reproduce the crash?

Posts 1716
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, May 16 2018 9:36 AM

Bram Koerts:

Hallo,

Thanks for your reply: here is the crashlog and errorlog:

2543.LogosCrash.txt

1651.LogosError.log

Do you need more files to reproduce the crash?

Hi Bram,

It looks like you have a corrupted resource that is causing this crash. I've asked our CS department to connect with you to help you delete the bad file. 

Posts 28
Bram Koerts | Forum Activity | Replied: Wed, May 16 2018 11:34 AM

Hallo Philana,

Thanks for your quick reply and help!

Bless,

Bram

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