After 7.15 update, home screen won't load.

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Posts 58
Don Randolph | Forum Activity | Posted: Sat, May 19 2018 3:52 PM

After installing the most recent update, now when I click on Home, nothing but a white page. No spinning disk or anything. The bar with the search window and settings button appear, but that is it. Did a Google search and was directed to a page that blamed it all on the video drivers. Checked the drivers and they are all up to date and check out perfectly. All other programs have no problem, but no home page in Logos 7 (Platinum). Any ideas? And, don't suggest contacting the graphics card company as they are not at fault on this one. If it works for other programs (many of which-if not all-are far more sophisticated graphically than Logos), it really should be working for Logos7 (especially since it was working fine just before the update).

"If you cry out for insight and understanding and if you search for it as hidden treasure, then you will understand the fear of the LORD and find the knowledge of God." - Proverbs 2:3-5

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JT (alabama24) | Forum Activity | Replied: Sat, May 19 2018 4:23 PM

See this link: https://community.logos.com/forums/t/169263.aspx 

The newest bit of info suggests that it is a 32 bit windows only issue. Is that what you are running?

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Posts 130
Daniel Ne | Forum Activity | Replied: Sat, May 19 2018 4:23 PM

I have the same problem!!

Posts 58
Don Randolph | Forum Activity | Replied: Sat, May 19 2018 6:00 PM

Yes, indeed it is. Thank you for the link. I could not find that on a search, but it is exactly what is going on. I would change to 64 bit, but I have a couple of legacy programs that would not work, so use my laptop for 64bit only programs. Guess I will use it for Logos until they come up with a fix. Thanks again, JT.

Don

"If you cry out for insight and understanding and if you search for it as hidden treasure, then you will understand the fear of the LORD and find the knowledge of God." - Proverbs 2:3-5

Posts 7
Michael Lawson | Forum Activity | Replied: Sun, May 20 2018 4:05 AM

I had this problem for several months after upgrading to a version of Windows 10...don't recall which version; and I could get no one to help.  Those who did reply said it was my video card but that didn't make sense because I had no video issues elsewhere.

Yesterday after updating to the latest version of Windows 10... Logos loaded just perfect this morning!

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Philana R. Crouch | Forum Activity | Replied: Mon, May 21 2018 1:36 PM

Don Randolph:

After installing the most recent update, now when I click on Home, nothing but a white page. No spinning disk or anything. The bar with the search window and settings button appear, but that is it. Did a Google search and was directed to a page that blamed it all on the video drivers. Checked the drivers and they are all up to date and check out perfectly. All other programs have no problem, but no home page in Logos 7 (Platinum). Any ideas? And, don't suggest contacting the graphics card company as they are not at fault on this one. If it works for other programs (many of which-if not all-are far more sophisticated graphically than Logos), it really should be working for Logos7 (especially since it was working fine just before the update).

This should be fixed with 7.15 SR-1.

Posts 58
Don Randolph | Forum Activity | Replied: Mon, May 21 2018 2:45 PM

Thank you Philana. I will be looking forward to it.

"If you cry out for insight and understanding and if you search for it as hidden treasure, then you will understand the fear of the LORD and find the knowledge of God." - Proverbs 2:3-5

Posts 58
Don Randolph | Forum Activity | Replied: Mon, May 21 2018 5:24 PM

Application update installed. Problem solved. Thank you.

"If you cry out for insight and understanding and if you search for it as hidden treasure, then you will understand the fear of the LORD and find the knowledge of God." - Proverbs 2:3-5

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