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Rob Jeffries | Forum Activity | Posted: Fri, Jun 22 2018 12:09 PM

logos 7 crashes/closes within seconds of starting program. Download and install performed four times without resolution.  Logos 7 installed on MacBook running 10.13.5.

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 22 2018 12:24 PM

Welcome! Sorry you are having troubles Tongue Tied

Rob Jeffries:
Download and install performed four times without resolution

Rarely is that a fix. Two reasons:

  1. If the issue is a bug in the software, you will simply be redownloading the same bug. You would need to wait for FL to release an update.
  2. Frequently crashes like this are related to some sort of corruption in a data file, unrelated to the software engine itself. The Logos data files are not deleted when you simply delete the app. It is like an iceberg: only a small portion (the app itself) is visible above water. The majority is below the water (resources, db files, etc.). 

Rob Jeffries:
Logos 7 installed on MacBook running 10.13.5.

Knowing which specific version of the engine might be helpful, but most likely logs will be needed to assess your situation. Please follow the appropriate link in my signature line to learn about enabling and submitting logs. 

OSX & iOS | Logs |  Install

Posts 83
Gabe Orea | Forum Activity | Replied: Fri, Jun 22 2018 6:33 PM

Starting yesterday my Logos is also crashing while starting the program. So bad!  I hope a solution will be posted soon. Months working smoothly and this is happening suddenly, just now.

Gabe.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Jun 22 2018 10:56 PM

Gabe

Sorry to hear you are having problems

But please start a new thread and post diagnostic logs as JT requests above

Graham

Posts 17963
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jun 23 2018 3:43 AM

Rob Jeffries:
logos 7 crashes/closes within seconds of starting program. ... Logos 7 installed on MacBook running 10.13.5

Welcome Big Smile

Faithlife has Mac Support => https://www.logos.com/support/mac that includes Logos Crashes or Fails to Open

Report a problem => https://www.logos.com/support/mac/report-problem includes Logos Logging Utility link. Humanly would like to look at diagnostic log files.

While have experienced many crashes doing beta testing, two situations come to mind that always quickly crash:

1) New Mac Installation trying to open desktop application from downloaded disk image

  • Download disk image (dmg)
  • Open dmg
  • Open Logos => Crash (searching system console messages for Logos shows /private/var in application path)

Solution is dragging Logos (or Verbum) from dmg to a folder: e.g. Applications => https://www.logos.com/support/logos6/mac/install 

FYI: Logos 7 install => https://www.logos.com/install includes Mac link on the right while installation instructions do not mention Mac needs desktop application dragged from dmg to a folder before opening (from your folder):

  • Once the download is complete, open your software and sign in. Signing in for the first time may take a few minutes. Please do not interrupt the process.

2) Opening an older desktop application

Desktop application checks database version in your Application Support files. If your database version is newer (e.g. 7.16 Beta 3) than application (e.g. 7.15 SR-1), then application crashes to prevent corruption of your database files.

Keep Smiling Smile

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