Updates not being added to library

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This post has 6 Replies | 1 Follower

Posts 841
Eric Weiss | Forum Activity | Posted: Sun, Jul 1 2018 1:31 PM

Despite numerous restarts, I continue to get the message that "Resources are ready to be added to your library. Updates will be added when the application is restarted."

In the past, restarting Logos has always resulted in adding the updates. This is the first time Logos doesn't respond to a restart - unless the message is in error.



Optimistically Egalitarian (Galatians 3:28)

Posts 21530
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jul 1 2018 2:54 PM

Please enable diagnostic logging and post logs in a reply to this thread

Details at https://wiki.logos.com/Diagnostic_Logging 

Posts 841
Eric Weiss | Forum Activity | Replied: Sun, Jul 1 2018 4:10 PM

I tried to post the logos.log file and got this:

Sorry, there was a problem with your last request!

Either the site is offline or an unhandled error occurred. We apologize and have logged the error. Please try your request again or if you know who your site administrator is let them know too.

Optimistically Egalitarian (Galatians 3:28)

Posts 841
Eric Weiss | Forum Activity | Replied: Sun, Jul 1 2018 4:14 PM

LogosError.log file:

Program Version: 7.16 (7.16.0.0012)
Windows Version: 10.0.17134.0
.NET Framework Version: 4.0.30319.42000
Time: 2018-07-01 16:07:33 -07:00 (2018-07-01T23:07:33Z)
Installed memory: 16,273 MB
Install path: G:\Logos\System\Logos.exe
Free install space: 411,605 MB
Data path: G:\Logos\Data\sofrtddu.aa5
Free disk space: 411,605 MB
Temp path: C:\Users\Eric\AppData\Local\Temp\
Free temp space: 143,752 MB

Program Version: 7.16 (7.16.0.0012)
Time: 2018-07-01 16:07:33 -07:00 (2018-07-01T23:07:33Z)
DiscoveryFailed during startup for resources that previously failed. See log for details.

Program Version: 7.16 (7.16.0.0012)
Time: 2018-07-01 16:10:23 -07:00 (2018-07-01T23:10:23Z)
DiscoveryFailed during startup for resources that previously failed. See log for details.

Optimistically Egalitarian (Galatians 3:28)

Posts 841
Eric Weiss | Forum Activity | Replied: Sun, Jul 1 2018 4:14 PM

cef.log file:

[0701/160736.828:INFO:CONSOLE(9)] "2018-07-01T23:07:36.828Z main - initializing raygun with settings", source: logos-app://homepage/build/main.js (9)
[0701/160736.835:INFO:CONSOLE(9)] "2018-07-01T23:07:36.835Z homepage - requesting getSidebarTiles", source: logos-app://homepage/build/main.js (9)
[0701/160736.842:INFO:CONSOLE(9)] "2018-07-01T23:07:36.842Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/160736.846:INFO:CONSOLE(9)] "2018-07-01T23:07:36.846Z infiniteScroll - loading", source: logos-app://homepage/build/main.js (9)
[0701/160736.846:INFO:CONSOLE(9)] "2018-07-01T23:07:36.846Z homepage - requesting getTiles", source: logos-app://homepage/build/main.js (9)
[0701/160736.847:INFO:CONSOLE(9)] "2018-07-01T23:07:36.847Z main - homepage initialized", source: logos-app://homepage/build/main.js (9)
[0701/160736.847:INFO:CONSOLE(9)] "2018-07-01T23:07:36.847Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/160736.881:INFO:CONSOLE(9)] "2018-07-01T23:07:36.881Z homepage - getSidebarTiles returned 13 items.", source: logos-app://homepage/build/main.js (9)
[0701/160736.892:INFO:CONSOLE(9)] "2018-07-01T23:07:36.892Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/160738.169:INFO:CONSOLE(9)] "2018-07-01T23:07:38.169Z homepage - getTiles returned 20 items.", source: logos-app://homepage/build/main.js (9)
[0701/160738.231:INFO:CONSOLE(9)] "2018-07-01T23:07:38.230Z homepage - all images done.", source: logos-app://homepage/build/main.js (9)
[0701/160738.238:INFO:CONSOLE(9)] "2018-07-01T23:07:38.230Z homepage - appending tiles.", source: logos-app://homepage/build/main.js (9)
[0701/160738.289:INFO:CONSOLE(9)] "2018-07-01T23:07:38.286Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/160738.381:INFO:CONSOLE(9)] "2018-07-01T23:07:38.381Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/161027.059:INFO:CONSOLE(9)] "2018-07-01T23:10:27.059Z main - initializing raygun with settings", source: logos-app://homepage/build/main.js (9)
[0701/161027.066:INFO:CONSOLE(9)] "2018-07-01T23:10:27.067Z homepage - requesting getSidebarTiles", source: logos-app://homepage/build/main.js (9)
[0701/161027.074:INFO:CONSOLE(9)] "2018-07-01T23:10:27.075Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/161027.079:INFO:CONSOLE(9)] "2018-07-01T23:10:27.079Z infiniteScroll - loading", source: logos-app://homepage/build/main.js (9)
[0701/161027.079:INFO:CONSOLE(9)] "2018-07-01T23:10:27.079Z homepage - requesting getTiles", source: logos-app://homepage/build/main.js (9)
[0701/161027.079:INFO:CONSOLE(9)] "2018-07-01T23:10:27.080Z main - homepage initialized", source: logos-app://homepage/build/main.js (9)
[0701/161027.081:INFO:CONSOLE(9)] "2018-07-01T23:10:27.081Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/161027.117:INFO:CONSOLE(9)] "2018-07-01T23:10:27.118Z homepage - getSidebarTiles returned 13 items.", source: logos-app://homepage/build/main.js (9)
[0701/161027.125:INFO:CONSOLE(9)] "2018-07-01T23:10:27.126Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/161027.954:INFO:CONSOLE(9)] "2018-07-01T23:10:27.954Z homepage - getTiles returned 20 items.", source: logos-app://homepage/build/main.js (9)
[0701/161028.014:INFO:CONSOLE(9)] "2018-07-01T23:10:28.009Z blogPost - Stripping image from blog post", source: logos-app://homepage/build/main.js (9)
[0701/161028.025:INFO:CONSOLE(9)] "2018-07-01T23:10:28.025Z blogPost - Stripping image from blog post", source: logos-app://homepage/build/main.js (9)
[0701/161028.025:INFO:CONSOLE(9)] "2018-07-01T23:10:28.025Z homepage - all images done.", source: logos-app://homepage/build/main.js (9)
[0701/161028.025:INFO:CONSOLE(9)] "2018-07-01T23:10:28.025Z homepage - appending tiles.", source: logos-app://homepage/build/main.js (9)
[0701/161028.086:INFO:CONSOLE(9)] "2018-07-01T23:10:28.086Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)
[0701/161028.153:INFO:CONSOLE(9)] "2018-07-01T23:10:28.152Z homepage - calculating layout.", source: logos-app://homepage/build/main.js (9)

Optimistically Egalitarian (Galatians 3:28)

Posts 24347
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Jul 1 2018 5:15 PM

Eric Weiss:
I tried to post the logos.log file and got this:

The CEF file is not useful. As per https://wiki.logos.com/Diagnostic_Logging upload the compressed Logos Log files folder. Don't try to paste the Logos.log file as it is too long.

If that fails contact Customer Support.

Dave
===

Windows & Android

Posts 841
Eric Weiss | Forum Activity | Replied: Sun, Jul 1 2018 5:30 PM

I decided to Remove and Reinstall Logos.

I'll let you know if that solved the problem.

If I the problem recurs, I'll now know to upload the log file FOLDER.

Thanks!

Optimistically Egalitarian (Galatians 3:28)

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