"Bug", "Crash"

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This post has 11 Replies | 2 Followers

Posts 8
Jake Lopez | Forum Activity | Posted: Fri, Aug 17 2018 8:56 AM

When entering the passage "John 1:1" . Logos crashes as resources are being loaded in the left pane.7823.LogosLogs.jacoblopez.20180817-085127.zip

Posts 21919
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Aug 17 2018 9:05 AM

Hi Jake - and welcome to the forums

Sorry to hear you are having problems.

I note you are running an out of date version (7.14 SR1) of the software with the current stable release being 7.16

I suggest as a first step that you update the software - enter the command "update now" in the command bar at the top - and see if the problem remains after that. If so, please post a new set of logs.

Graham

Posts 8
Jake Lopez | Forum Activity | Replied: Fri, Aug 17 2018 12:54 PM

Here is the new crash log after updating.

Jake4401.LogosLogs.jacoblopez.20180817-125248.zip

Posts 24928
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Aug 20 2018 7:01 PM

Jake Lopez:
Here is the new crash log after updating.

You seem to be linking  Passage Guide to Exegetical Guide and NKJV bible, ESV bible, NASB95, NIV2011, NRSV and Commentary Critical and Explanatory on the Whole Bible! So are you entering this passage in the GO box on the Home page or directly into the Passage Guide?

The NKJV has a multi-view with Barnes Commentaries; which may affect things. Does it crash with other passages?

You might be better to customise a Passage Guide without SermonAudio, Graceway, Cross Reference sections or any ,com sections. Call it My Passage Guide and retry Jn 1.1 from the Home Page. 

Dave
===

Windows & Android

Posts 8
Jake Lopez | Forum Activity | Replied: Mon, Aug 20 2018 7:19 PM

I'm putting it into the Go Box right next to the Logo's eblem.  When I punch other scriptures it it works fine.  As far as linking, i'm not sure.  I don't remember setting up links, but that doesn't mean I didn't.  

Jake

Posts 8
Jake Lopez | Forum Activity | Replied: Mon, Aug 20 2018 7:23 PM

ok so it didn't crash that time, but then when I clicked on John 1:1-2 The Diety of Christ, it crashed again.  

Posts 8
Jake Lopez | Forum Activity | Replied: Mon, Aug 20 2018 7:27 PM

It also crashed when I entered JOhn 1:1 in the passage guide even after turning off all the Bible tabs in my layout.

Jake

4314.LogosLogs.jacoblopez.20180820-192544.zip

Posts 24928
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Aug 20 2018 8:08 PM

Try it after customising the Passage Guide as I indicated (I think the problem is with one of the sections I named). Just try it with the customised PG rather than the home page.

Dave
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Windows & Android

Posts 8
Jake Lopez | Forum Activity | Replied: Mon, Aug 20 2018 8:13 PM

how can I get rid of the links?  Everytime I start it up it always wants to use all those resources.

Posts 8
Jake Lopez | Forum Activity | Replied: Mon, Aug 20 2018 8:16 PM

It still crashes even when those resources are not active.

Here is the latest crash log when I enter John 1:1-2 The Diety of Jesus2476.LogosLogs.jacoblopez.20180820-201452.zip

Posts 2635
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Aug 21 2018 10:08 AM

Jake,

Can you update to 7.17? If the crash is still present, please upload the logs.

Posts 8
Jake Lopez | Forum Activity | Replied: Sat, Aug 25 2018 9:12 AM

Yes it still happens.  Here is the latest log.

6082.LogosLogs.jacoblopez.20180825-091016.zip

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