Psalms Explorer Problem on Web App

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This post has 12 Replies | 1 Follower

Posts 18
Gavin Murphy | Forum Activity | Posted: Sun, Aug 26 2018 5:52 AM

Hello all, 

Psalms Explorer on the Logos Web App shows up blank after choosing a Psalm. See attached pictures. 

Does anyone else have this problem?

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Graham Criddle | Forum Activity | Replied: Sun, Aug 26 2018 6:54 AM

Hi Gavin - and welcome to the forums

It's working fine for me.

I see you are running on a Mac. Which browser are you using?

Graham

Posts 18
Gavin Murphy | Forum Activity | Replied: Sun, Aug 26 2018 6:55 AM
Hello Graham! I primarily use Safari but I had the same problem on Google Chrome.
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Graham Criddle | Forum Activity | Replied: Sun, Aug 26 2018 7:03 AM

Gavin Murphy:
Hello Graham! I primarily use Safari but I had the same problem on Google Chrome.

Hopefully another Mac user will be able to comment on whether they see the same issue.

I was using Chrome on Windows so unlikely to be a browser issue

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Mike Binks | Forum Activity | Replied: Mon, Aug 27 2018 8:33 AM

Hi Gavin

The Psalms Explorer seems to be working ok for me...

MacOS 10.13.6, Safari Version 11.1.2 (13605.3.8)

Posts 18
Gavin Murphy | Forum Activity | Replied: Wed, Aug 29 2018 1:49 PM

Hmmm still not working. It does work on my Desktop Logos App. 

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Mike Binks | Forum Activity | Replied: Thu, Aug 30 2018 12:07 AM

Gavin Murphy:

Hmmm still not working. It does work on my Desktop Logos App. 

Same version of Safari?

What version of the OS?

Posts 18
Gavin Murphy | Forum Activity | Replied: Thu, Aug 30 2018 6:44 PM

Same as you Smile

MacOS 10.13.6, Safari Version 11.1.2 (13605.3.8)

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Randy W. Sims | Forum Activity | Replied: Thu, Aug 30 2018 6:59 PM

scattershot: Are you using VPN? Firewall? Browser plugins that might interfere? What video card? 

Posts 18
Gavin Murphy | Forum Activity | Replied: Thu, Aug 30 2018 7:11 PM

Nope, only an ad blocker. I paused it and it didn't help anything. 

Posts 4
Kin Wei Hsien | Forum Activity | Replied: Tue, Sep 4 2018 8:06 AM

I have the same problem on Windows + Firefox

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Mike Binks | Forum Activity | Replied: Tue, Sep 4 2018 11:41 PM

Kin Wei Hsien:

I have the same problem on Windows + Firefox

Kim and Gavin

I guess it might help if you would post a screen shot of your setup.

Other than that it looks like a call to customer support might be your only recourse.

I know that the Web App is in Beta but you might be able to pursued them to help if you give them access to your machine so that they can experience the problem for themselves.

Posts 18
Gavin Murphy | Forum Activity | Replied: Wed, Sep 5 2018 7:17 AM

Hello Mike, 

I am using the exact same setup as you: 

MacOS 10.13.6, Safari Version 11.1.2 (13605.3.8)

I chatted with Customer Service and they said they couldn't help since it's beta. They said the only thing I could do was post on here.

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