Hang up or freezing

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Posts 3
J Blake Sullivan | Forum Activity | Posted: Mon, Oct 8 2018 2:37 PM

Hi,

My Logos is hanging.  I can aways get the startup screen but once I type in a scripture to look up it locks up and gives my the circular color pinwheel.  I loose all control with the mouse and keyboard.  Attached is the logging file.

Thanks,

Blake Sullivan1512.LogosLogs.jblakesullivan.20181008-172624.zip

Posts 9090
Forum MVP
Mark Smith | Forum Activity | Replied: Mon, Oct 8 2018 4:00 PM

Blake,

I don't think with the info you supplied we can get anywhere. Is there a Crash or Error log with the most recent date (yours are dated some time ago.) Is there a file named Logos? Check to see if you have these and send them if you do.

When did this problem start?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 3
J Blake Sullivan | Forum Activity | Replied: Tue, Oct 9 2018 12:31 PM

I think it happened with the last update of the software.  The error log I sent I thought was showing what happened yesterday before I sent in the request.  Will Try it again.

Thanks for your help,

Blake

Posts 3
J Blake Sullivan | Forum Activity | Replied: Tue, Oct 9 2018 1:06 PM

here are some more log files from today.  The program opens fine but when I type in a scripture and press enter that is when things go sideways.  Mouse  moves sporadically, I get the pinwheel and end up having to shut down my Mac in order to exit the program.

Thanks again,

3583.LogosLogs.jblakesullivan.20181009-154008.zip3108.LogosLogs.jblakesullivan.20181009-154214.zip8306.LogosLogs.jblakesullivan.20181009-155918.zipBlake0474.LogosLogs.jblakesullivan.20181009-154759.zip

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Oct 9 2018 3:48 PM

J Blake Sullivan:
 Mouse  moves sporadically, I get the pinwheel and end up having to shut down my Mac in order to exit the program.

This is difficult to diagnose from the logs. I suggest you contact Customer Services as they can log onto your computer to see what is happening.

Dave
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Windows & Android

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