Indexing issue due to Error ID: 1725 and Error ID: 5243

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BKMitchell | Forum Activity | Posted: Sun, Oct 21 2018 2:54 PM

Greetings,

I would be most appreciative if anyone has any ideas on how I can resolve the following:

Issue:  Logos 7 never completes indexing because of Error ID: 1725 and/or Error ID: 5243.

Computer setup: I am running Logos 7 (standard release) on a i7 computer, Samsung SSD, 8 gigs of Ram, and a Windows 10 64bit. 

8741.LogosIndexerCrash.txt

7356.LogosIndexerError.log

Thanks in advance,

                       BkMitchell

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Mon, Oct 22 2018 4:16 PM

We need to have the indexer log. Kill the Indexer in Task Manager. Start Logos whilst holding the CTRL key, and indexing should restart. After the crash, upload the compressed (zipped) Logos Log Files folder.

Dave
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Posts 468
BKMitchell | Forum Activity | Replied: Tue, Oct 23 2018 5:44 AM

Thank you so much for taking the time to read my post and for the quick reply.

Here is my 'compressed (zipped) Logos Log Files folder:

2308.Logos Log Files.zip

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Wed, Oct 24 2018 2:57 AM

That still does not have the log I need.

When you hold CTRL key down, you should get a Sign-in window. Sign-in and indexing should start, and the log should generate (assuming the program is not crashing instantaneously).

Dave
===

Windows & Android

Posts 468
BKMitchell | Forum Activity | Replied: Wed, Oct 24 2018 9:16 AM

Okay, how about the following:

1411.Logos Log Files.zip

If, the above is still not the file you need, I may need some advice in how and where to locate the right file.

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Wed, Oct 24 2018 1:47 PM

The log files are in the folder. Just select the Logos Log Files folder and zip it.

Dave
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Posts 468
BKMitchell | Forum Activity | Replied: Wed, Oct 24 2018 3:39 PM

Okay, then is this it?

3022.Logos Log Files.zip

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Wed, Oct 24 2018 8:25 PM

No! What files do you see in your \Documents\Logos Log Files folder? Is there another Logos Log Files folder in your user account?

Dave
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Posts 468
BKMitchell | Forum Activity | Replied: Thu, Oct 25 2018 9:02 AM

What I attached to my last post are the only files that are currently in my Logos Log Files folder and as far as I can see there are no other logos folders on my pc. 

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Fri, Oct 26 2018 2:24 PM

BKMitchell:
What I attached to my last post are the only files that are currently in my Logos Log Files folder

They are current, but it indicates that detailed logging, initiated by starting with CTRL key held, is not happening. I suggest that you contact Customer Service for assistance, as they can see what is happening on your computer.

Dave
===

Windows & Android

Posts 468
BKMitchell | Forum Activity | Replied: Fri, Oct 26 2018 6:55 PM

Dave Hooton,

Thank you so much for your time and patience.

I will be contacting Customer Service soon. 

Grace and Peace

POST SCRIPT:

Here is my most recent log after I deleted and re-installed Logos:

24173.Logos Log Files.zip

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

Posts 468
BKMitchell | Forum Activity | Replied: Sun, Oct 28 2018 2:29 AM

Update: My Samsung 850 EVO SSD failed on my and was probably the reason why the Logos 7 indexer kept crashing. Today I bought an Intel SSD, I have yet to install Logos 7 on it, but I hopefully this will fix the issue I was having.

Once again thank you so much for chiming in Dave Hooten!

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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John Fidel | Forum Activity | Replied: Sun, Oct 28 2018 5:52 AM

BK I am hopeful that was the issue. Pray you get up and running quickly.

Posts 468
BKMitchell | Forum Activity | Replied: Tue, Oct 30 2018 2:11 PM

John Fidel:

BK I am hopeful that was the issue. Pray you get up and running quickly.

John Fidel, 

Thank you for your words of encouragement! 

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

Posts 468
BKMitchell | Forum Activity | Replied: Fri, Nov 2 2018 3:17 PM

Thank you Dave and John!

Just to let you know the problem turned out to be my faulty SSD and not any of the software in my computer be that Logos 7 or Windows 10. Logos 7 just finished indexing a minute ago and everything seems fine!

Grace and Peace,

                    Brian

חַפְּשׂוּ בַּתּוֹרָה הֵיטֵב וְאַל תִּסְתַּמְּכוּ עַל דְּבָרַי

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Dave Hooton | Forum Activity | Replied: Sun, Nov 4 2018 11:22 AM

BKMitchell:
Logos 7 just finished indexing a minute ago and everything seems fine!

Good!

Dave
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Windows & Android

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