I'm beginning to rethink this - Logos 8 will not run

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This post has 16 Replies | 0 Followers

Posts 1
Jeffery Robertson | Forum Activity | Posted: Mon, Oct 29 2018 4:03 PM

I've tries loading the zip file I created but it won't allow me put in the post.  

Posts 24521
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Oct 29 2018 4:08 PM

Hi Jeffery - and welcome to the forums

Sorry to hear you are having problems.

When is Logos crashing?

Jeffery Robertson:
I've tries loading the zip file I created but it won't allow me put in the post.  

Are you using the paperclip icon to post it?

Graham

Posts 18
LogosEmployee

Jeffery, so sorry you're having this problem! I reported it to our team. You can also reach out to Customer Service if you'd like help: 800-875-6467.

Posts 8
Jeffery Robertson | Forum Activity | Replied: Mon, Oct 29 2018 6:08 PM

So, I've been on the phone and in chat conversations for 4 hours trying to get my Logos 8 upgrade to work.  I downloaded the file after purchase and when I attempted to launch the application, it brings me to a login screen.  When I log in to the app, it brings me to "preparing your library."  Once there, it acts like its going to do something and then goes away.  

Posts 8
Jeffery Robertson | Forum Activity | Replied: Mon, Oct 29 2018 6:09 PM

Thank you, I believe it might be easier to just e-mail the files requested to the team.

Posts 18
LogosEmployee

Jeffery Robertson:

Thank you, I believe it might be easier to just e-mail the files requested to the team.

Jeffery, would you mind posting your logs? The team will take a look.

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 9:01 AM

Posts 2300
David Thomas | Forum Activity | Replied: Tue, Oct 30 2018 9:51 AM

I'm definitely not an expert at the intricacies. But in this thread I see 4 posts from Jeffrey but a post count of 3. Might Jeffery have multiple email addresses?

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Oct 30 2018 10:01 AM

Jeffery Robertson:

Thank you, I believe it might be easier to just e-mail the files requested to the team.

Contact page => https://www.logos.com/contact includes email addresses (tech seems appropriate for help getting Logos 8 to run)

Logos Wiki includes Diagnostic Logging (without diagnostic log files, humanly have no idea about crash cause). One cause for "Preparing Library" to not finish is lack of storage space. Logos Wiki has => Installation and Indexing Questions

David Thomas:
But in this thread I see 4 posts from Jeffrey but a post count of 3. Might Jeffery have multiple email addresses?

1+3 = 4 (from two accounts with same name)

Keep Smiling Smile

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 10:48 AM

?

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 10:54 AM

Thank you very much.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Oct 30 2018 12:36 PM

Jeffery Robertson:

?

David was pointing out the fact that you clearly have two different accounts. Have you made sure that you are using the right username & password? 

macOS, iOS & iPadOS | Logs |  Install

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 4:06 PM

JT (alabama24) that was in reference to "multiple e-mails" earlier in the thread

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 6:58 PM

Right, except I don't clearly have two accounts.  Jeffrey and Jeffery are not the same.  Besides, what difference would that make?  Regardless, I was looking for help and, believe it or not, this isn't helping.  

Posts 8
Jeffery Robertson | Forum Activity | Replied: Tue, Oct 30 2018 7:02 PM

I removed one e-mail (university .edu) as I don't use it anymore.  If that clears things up for everyone.

Posts 19145
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Oct 30 2018 9:11 PM

Jeffery Robertson:
Besides, what difference would that make?  Regardless, I was looking for help and, believe it or not, this isn't helping.  

Personally have two Faithlife accounts: one has had wallet cry Crying many times while my other account has an order total of $ 0.00 (both have purchases). The order total of $ 0.00 is useful for demonstrating free Bible Study capabilities.

If an account does not have any purchases, logging into Logos 8 with that account could cause "Preparing Library" to appear for awhile followed by disappearing.

Forum editor has a paper clip, which is useful for attaching zip file that has diagnostic logs (allows Faithlife and other users to investigate cause of Logos 8 not running).

Keep Smiling Smile

Posts 19145
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Oct 30 2018 9:26 PM

Jeffery Robertson:
Once there, it acts like its going to do something and then goes away.  

Curious if using Windows OR Mac ?

Keep Smiling Smile

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