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Posts 663
James McAdams | Forum Activity | Posted: Thu, Nov 1 2018 6:06 AM

I have the "Essentials (No Library)" subscription and when trying to use the code to get my second free course of the year, it failed to go through. I noticed this a couple of days ago but got so caught up in all the Logos 8 update stuff that I forgot to query it. I've just noticed someone else on Facebook posting about the same issue - is this something that could be looked into?

I haven't contacted customer services yet, and I will do if I don't get a response in the next few days, but given that others appear to be effected and Faithlife guys are all over the forums at the moment I thought I might mention it here first.

I'm not in any mad rush or anything - Logos 8 has given me more than enough new material for it to be urgent at all.

Posts 164
LogosEmployee
Erin | Forum Activity | Replied: Thu, Nov 1 2018 10:55 AM

Hi James,

Was the code you were trying to use FREECOURSE2? And which course were you interested in? Happy to look into this for you.

Thanks for your patience!

Posts 3
Richard L. Smith | Forum Activity | Replied: Thu, Nov 1 2018 11:00 AM

It was the code i used and it said invalid 

Posts 8601
TCBlack | Forum Activity | Replied: Thu, Nov 1 2018 11:01 AM

Ditto.  Same code, says not valid.

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Posts 164
LogosEmployee
Erin | Forum Activity | Replied: Thu, Nov 1 2018 11:15 AM

Hi Richard,

Looked into this for you, and it appears you've already used this code back in early July for the second half of 2018.

Posts 164
LogosEmployee
Erin | Forum Activity | Replied: Thu, Nov 1 2018 11:16 AM

TCBlack:

Ditto.  Same code, says not valid.

Looked into this for you as well, and it appears you've already used this code back in early July for the second half of 2018.

Posts 3
Richard L. Smith | Forum Activity | Replied: Thu, Nov 1 2018 11:37 AM

Okay perhaps I am a little confused, I was under the impression once a course runs it six months I would have access to another, is this incorrect?

Posts 663
James McAdams | Forum Activity | Replied: Thu, Nov 1 2018 12:17 PM

Erin:

Hi James,

Was the code you were trying to use FREECOURSE2? And which course were you interested in? Happy to look into this for you.

Thanks for your patience!

That was the code, yes. I was trying to use it for GK101 without any luck, but I tried it again just now and it’s working fine now.

Posts 164
LogosEmployee
Erin | Forum Activity | Replied: Thu, Nov 1 2018 2:55 PM

Richard L. Smith:

Okay perhaps I am a little confused, I was under the impression once a course runs it six months I would have access to another, is this incorrect?

Hi Richard,

My apologies for any confusion. Faithlife Connect Essentials subscribers receive two Mobile Ed courses per year, where you can choose one course for the first half of the year, and a second course for the last half of the year. You'll maintain access to the course for six months from the date you redeemed your code.

Posts 3
Richard L. Smith | Forum Activity | Replied: Thu, Nov 1 2018 7:45 PM

Thanks for clearing that up for me, appreciate your assistance.

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